NFI ACE Hardware In-Store Training Specialist
Niemann Foods, Quincy, IL, United States
SUMMARY
The In-Store Training Specialist is responsible for managing, designing, developing, coordinating and conducting all training programs companywide in our stores for in-store employees, with a focus on Front-Line Sales Associates.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Train Store Directors in the following
Cash reporting (CDB/OCR, Over/Shorts, Deposits, Safe cash)
Weekly mail process.
Inventory processes
Eagle Mobile +, Eagle PO'S
Create & Receive normal, credit, Defective PO's, Keep PO Files clean),
Between store transfers
Store use items
PaintColorant Inventory
PIP/RPI
Mango counts,
Placeholder SKU's updates
RGA Returns
Policy A returns
Policy B&C returns
Acehardware.com returns
RSO, RSO Acceptance
Shoot the Outs Process
Price Changes audit (IPC/RPC process)
Price Variance by store (Compass, ADW report)
Item Change Management (ICM)
Mango COM process
Planogram changes – (ADW report cancelled and closeout SKU's to COM) Planogram change Management
New Item Request
ITR Review each month
House Account audit (RAG, over 60 report) each month
Train new associates as needed on all processes related to Inventory
Communicating with management to identify training needs
Mapping out development plans for teams and individuals.
Assist in the implementation and standardization of all Standard Operating Procedures companywide.
Travel as needed to each location
Others duties as assigned
KEY ATTRIBUTES
Product knowledge
Teaching/training skills
Passion for hardware business
Leadership skills
People/Communication skills
Excellent Customer Service skills
Integrity
Ability to multi-task
Valid Driver's License
SUPERVISORY RESPONSIBILITIES
Directly supervises their area of responsibility.
Follows NFI policies and applicable federal, state and local laws
Address complaints and resolve problems
Training & guiding Ace Management
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED)
Hands-on experience coordinating multiple training events in a corporate setting
Experience with e-learning platforms
Microsoft Office proficiency
Minimum of 2 years' retail management experience
LANGUAGE SKILLS
Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Write reports, business correspondence, and procedure manuals.
Present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS · Basic math concepts (addition, subtraction, division, multiplication, percentages, distribution, penetration, gross profit, and sales per associate hour)
CERTIFICATES, LICENSES, REGISTRATIONS · Some locations may require Power Industrial Truck Certification
RECOMMENDED EQUIPMENT
Slip resistant shoes with closed toe and heel
Safety Cutter
Knives
Apron
Uniform per store policy
PHYSICAL DEMANDS Regularly (Over 2/3 of the time)
Stand
Walk
Use hands to finger, handle, or feel
Reach with hands and arms
Communicate with associates and customers
Lift and/or move up to 25 pounds
Frequently (Between 1/3 to 2/3 of the time)
Climb
Balance
Stoop
Kneel
Crouch
Lift and/or move up to 50 pounds
Occasionally (Less than 1/3 of the time)
Sit
Overhead lifting
Crawl
Smell
Lift and/or move up to 100 pounds
Vision
Close
Distance
Ability to adjust focus
Ability to distinguish colors
WORK ENVIRONMENT Occasionally
Outside weather conditions
Work in high places
Fumes or airborne particles
Toxic or caustic chemicals
Risk of electrical shock
Noise Level
Moderate in most areas
High in areas with lumber processing equipment
#J-18808-Ljbffr
ESSENTIAL DUTIES AND RESPONSIBILITIES
Train Store Directors in the following
Cash reporting (CDB/OCR, Over/Shorts, Deposits, Safe cash)
Weekly mail process.
Inventory processes
Eagle Mobile +, Eagle PO'S
Create & Receive normal, credit, Defective PO's, Keep PO Files clean),
Between store transfers
Store use items
PaintColorant Inventory
PIP/RPI
Mango counts,
Placeholder SKU's updates
RGA Returns
Policy A returns
Policy B&C returns
Acehardware.com returns
RSO, RSO Acceptance
Shoot the Outs Process
Price Changes audit (IPC/RPC process)
Price Variance by store (Compass, ADW report)
Item Change Management (ICM)
Mango COM process
Planogram changes – (ADW report cancelled and closeout SKU's to COM) Planogram change Management
New Item Request
ITR Review each month
House Account audit (RAG, over 60 report) each month
Train new associates as needed on all processes related to Inventory
Communicating with management to identify training needs
Mapping out development plans for teams and individuals.
Assist in the implementation and standardization of all Standard Operating Procedures companywide.
Travel as needed to each location
Others duties as assigned
KEY ATTRIBUTES
Product knowledge
Teaching/training skills
Passion for hardware business
Leadership skills
People/Communication skills
Excellent Customer Service skills
Integrity
Ability to multi-task
Valid Driver's License
SUPERVISORY RESPONSIBILITIES
Directly supervises their area of responsibility.
Follows NFI policies and applicable federal, state and local laws
Address complaints and resolve problems
Training & guiding Ace Management
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED)
Hands-on experience coordinating multiple training events in a corporate setting
Experience with e-learning platforms
Microsoft Office proficiency
Minimum of 2 years' retail management experience
LANGUAGE SKILLS
Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Write reports, business correspondence, and procedure manuals.
Present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS · Basic math concepts (addition, subtraction, division, multiplication, percentages, distribution, penetration, gross profit, and sales per associate hour)
CERTIFICATES, LICENSES, REGISTRATIONS · Some locations may require Power Industrial Truck Certification
RECOMMENDED EQUIPMENT
Slip resistant shoes with closed toe and heel
Safety Cutter
Knives
Apron
Uniform per store policy
PHYSICAL DEMANDS Regularly (Over 2/3 of the time)
Stand
Walk
Use hands to finger, handle, or feel
Reach with hands and arms
Communicate with associates and customers
Lift and/or move up to 25 pounds
Frequently (Between 1/3 to 2/3 of the time)
Climb
Balance
Stoop
Kneel
Crouch
Lift and/or move up to 50 pounds
Occasionally (Less than 1/3 of the time)
Sit
Overhead lifting
Crawl
Smell
Lift and/or move up to 100 pounds
Vision
Close
Distance
Ability to adjust focus
Ability to distinguish colors
WORK ENVIRONMENT Occasionally
Outside weather conditions
Work in high places
Fumes or airborne particles
Toxic or caustic chemicals
Risk of electrical shock
Noise Level
Moderate in most areas
High in areas with lumber processing equipment
#J-18808-Ljbffr