NFI ACE HARDWARE IN-STORE TRAINING SPECIALIST
Neiman Foods Inc, Quincy, IL, United States
In-Store Training Specialist
The In-Store Training Specialist is responsible for managing, designing, developing, coordinating and conducting all training programs companywide in our stores for in-store employees, with a focus on Front-Line Sales Associates. Essential Duties And Responsibilities
Train Store Directors in the following Cash reporting (CDB/OCR, Over/Shorts, Deposits, Safe cash) Weekly mail process. Inventory processes Eagle Mobile +, Eagle PO'S Create & Receive normal, credit, Defective PO's, Keep PO Files clean), Between store transfers Store use items Paint Colorant Inventory PIP/RPI Mango counts, Placeholder SKU's updates RGA Returns Policy A returns Policy B&C returns Acehardware.com returns RSO, RSO Acceptance Shoot the Outs Process Price Changes audit (IPC/RPC process) Price Variance by store (Compass, ADW report) Item Change Management (ICM) Mango COM process Planogram changes (ADW report cancelled and closeout SKU's to COM) Planogram change Management New Item Request ITR Review each month House Account audit (RAG, over 60 report) each month Train new associates as needed on all processes related to Inventory Communicating with management to identify training needs Mapping out development plans for teams and individuals. Assist in the implementation and standardization of all Standard Operating Procedures companywide. Travel as needed to each location Others duties as assigned Key Attributes
Product knowledge Teaching/training skills Passion for hardware business Leadership skills People/Communication skills Excellent Customer Service skills Integrity Ability to multi-task Valid Driver's License Supervisory Responsibilities
Directly supervises their area of responsibility. Follows NFI policies and applicable federal, state and local laws Address complaints and resolve problems Training & guiding Ace Management Education And/Or Experience
High school diploma or general education degree (GED) Hands-on experience coordinating multiple training events in a corporate setting Experience with e-learning platforms Microsoft Office proficiency Minimum of 2 years' retail management experience Language Skills
Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Write reports, business correspondence, and procedure manuals. Present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills
Basic math concepts (addition, subtraction, division, multiplication, percentages, distribution, penetration, gross profit, and sales per associate hour) Certificates, Licenses, Registrations
Some locations may require Power Industrial Truck Certification Recommended Equipment
Slip resistant shoes with closed toe and heel Safety Cutter Knives Apron Uniform per store policy Physical Demands
Regularly (Over 2/3 of the time) Stand Walk Use hands to finger, handle, or feel Reach with hands and arms Communicate with associates and customers Lift and/or move up to 25 pounds Frequently (Between 1/3 to 2/3 of the time) Climb Balance Stoop Kneel Crouch Lift and/or move up to 50 pounds Occasionally (Less than 1/3 of the time) Sit Overhead lifting Crawl Smell Lift and/or move up to 100 pounds Vision Close Distance Ability to adjust focus Ability to distinguish colors Work Environment
Occasionally Outside weather conditions Work in high places Fumes or airborne particles Toxic or caustic chemicals Risk of electrical shock Noise Level Moderate in most areas High in areas with lumber processing equipment
The In-Store Training Specialist is responsible for managing, designing, developing, coordinating and conducting all training programs companywide in our stores for in-store employees, with a focus on Front-Line Sales Associates. Essential Duties And Responsibilities
Train Store Directors in the following Cash reporting (CDB/OCR, Over/Shorts, Deposits, Safe cash) Weekly mail process. Inventory processes Eagle Mobile +, Eagle PO'S Create & Receive normal, credit, Defective PO's, Keep PO Files clean), Between store transfers Store use items Paint Colorant Inventory PIP/RPI Mango counts, Placeholder SKU's updates RGA Returns Policy A returns Policy B&C returns Acehardware.com returns RSO, RSO Acceptance Shoot the Outs Process Price Changes audit (IPC/RPC process) Price Variance by store (Compass, ADW report) Item Change Management (ICM) Mango COM process Planogram changes (ADW report cancelled and closeout SKU's to COM) Planogram change Management New Item Request ITR Review each month House Account audit (RAG, over 60 report) each month Train new associates as needed on all processes related to Inventory Communicating with management to identify training needs Mapping out development plans for teams and individuals. Assist in the implementation and standardization of all Standard Operating Procedures companywide. Travel as needed to each location Others duties as assigned Key Attributes
Product knowledge Teaching/training skills Passion for hardware business Leadership skills People/Communication skills Excellent Customer Service skills Integrity Ability to multi-task Valid Driver's License Supervisory Responsibilities
Directly supervises their area of responsibility. Follows NFI policies and applicable federal, state and local laws Address complaints and resolve problems Training & guiding Ace Management Education And/Or Experience
High school diploma or general education degree (GED) Hands-on experience coordinating multiple training events in a corporate setting Experience with e-learning platforms Microsoft Office proficiency Minimum of 2 years' retail management experience Language Skills
Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Write reports, business correspondence, and procedure manuals. Present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills
Basic math concepts (addition, subtraction, division, multiplication, percentages, distribution, penetration, gross profit, and sales per associate hour) Certificates, Licenses, Registrations
Some locations may require Power Industrial Truck Certification Recommended Equipment
Slip resistant shoes with closed toe and heel Safety Cutter Knives Apron Uniform per store policy Physical Demands
Regularly (Over 2/3 of the time) Stand Walk Use hands to finger, handle, or feel Reach with hands and arms Communicate with associates and customers Lift and/or move up to 25 pounds Frequently (Between 1/3 to 2/3 of the time) Climb Balance Stoop Kneel Crouch Lift and/or move up to 50 pounds Occasionally (Less than 1/3 of the time) Sit Overhead lifting Crawl Smell Lift and/or move up to 100 pounds Vision Close Distance Ability to adjust focus Ability to distinguish colors Work Environment
Occasionally Outside weather conditions Work in high places Fumes or airborne particles Toxic or caustic chemicals Risk of electrical shock Noise Level Moderate in most areas High in areas with lumber processing equipment