Customer Service Representative

Job Taxonomy: Customer Service Representative Location: Blue Ash, OH (Onsite Only) Schedule: Monday – Friday | 09:00 AM – 06:00 PM EST Duration: 3+ Months (102 Days / 14.6 Weeks) Pay Rate: $20.00 per hour Position Overview We are seeking motivated and customer-focused individuals to join the Customer Support team as a Specialist 2, Customer Support. In this role, you will manage inbound customer inquiries, resolve complex issues, and deliver world-class service experiences. We are looking for individuals who are passionate about helping customers, enjoy solving problems, and thrive in a fast-paced environment. Candidates with experience in call centers, retail, food service, cashiering, dispatch, banking, or other high-volume customer-facing roles are highly encouraged to apply. Key Responsibilities Manage customer escalations and complaints professionally and in alignment with company policies. Handle inbound calls and complete outbound follow-ups (callbacks, responses). Maintain service level standards and productivity goals. Take ownership of customer issues and work cross-functionally with internal teams, partners, and vendors to achieve timely resolution. Apply strong negotiation, conflict resolution, and problem-solving skills. Identify root causes of recurring complaints and recommend process improvements. Advocate as the voice of the customer. Accurately document customer interactions in data capture systems. Follow escalation procedures and ensure proper tracking and communication. Utilize internal tools and knowledge bases to provide accurate information. Identify knowledge gaps and recommend updates to policies and procedures. Qualifications Required 1+ year of customer service and/or contact center experience (preferred) Strong verbal and written communication skills Ability to manage high call volumes Strong problem-solving and conflict resolution skills Ability to work independently and within a team Comfortable working onsite in Blue Ash, OH Must be available to work 09:00 AM – 06:00 PM EST