Call Center Team Lead Inside Sales
Storm Guard Madison, Madison, WI, United States
Benefits:
401(k)
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Call Center Team Lead – Inside Sales
Base Pay + Performance Bonuses
We are seeking a high-performance Call Center Team Lead to drive results, accountability, and daily execution for our Inside Sales appointment-setting team.
This is a hands-on, player-coach position. You will actively make calls and set appointments while also leading, coaching, and elevating team performance.
This role operates in a structured, metrics-driven environment where performance, professionalism, and consistency matter.
What You’ll Own:
Make inbound and outbound calls to convert qualified leads into scheduled appointments
Lead by example in call volume (20–30+ calls per hour) and conversion performance
Coach team members in real time through call reviews and feedback
Reinforce scripts, standards, and CRM documentation accuracy
Monitor appointment quality and ensure smooth handoffs to the sales team
Drive daily accountability around metrics and productivity
Schedule:
Monday–Thursday: 2:00 PM–8:00 PM Friday: Optional 2:00 PM–5:00 PM Saturday–Sunday: 10:00 AM–2:00 PM
Compensation:
Competitive hourly base + individual performance bonuses + additional team-based leadership incentives tied to productivity and appointment quality.
Ideal Candidate:
Proven inside sales or call center performance
Experience leading, mentoring, or informally coaching others
Comfortable in a high-call-volume, performance-based environment
Strong communication skills and natural leadership presence
Highly organized, metric-driven, and results-focused
This role is built for someone who wants to produce at a high level while developing leadership skills and directly impacting team results.
If you are competitive, accountable, and motivated to lead from the front — apply today.
401(k)
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Call Center Team Lead – Inside Sales
Base Pay + Performance Bonuses
We are seeking a high-performance Call Center Team Lead to drive results, accountability, and daily execution for our Inside Sales appointment-setting team.
This is a hands-on, player-coach position. You will actively make calls and set appointments while also leading, coaching, and elevating team performance.
This role operates in a structured, metrics-driven environment where performance, professionalism, and consistency matter.
What You’ll Own:
Make inbound and outbound calls to convert qualified leads into scheduled appointments
Lead by example in call volume (20–30+ calls per hour) and conversion performance
Coach team members in real time through call reviews and feedback
Reinforce scripts, standards, and CRM documentation accuracy
Monitor appointment quality and ensure smooth handoffs to the sales team
Drive daily accountability around metrics and productivity
Schedule:
Monday–Thursday: 2:00 PM–8:00 PM Friday: Optional 2:00 PM–5:00 PM Saturday–Sunday: 10:00 AM–2:00 PM
Compensation:
Competitive hourly base + individual performance bonuses + additional team-based leadership incentives tied to productivity and appointment quality.
Ideal Candidate:
Proven inside sales or call center performance
Experience leading, mentoring, or informally coaching others
Comfortable in a high-call-volume, performance-based environment
Strong communication skills and natural leadership presence
Highly organized, metric-driven, and results-focused
This role is built for someone who wants to produce at a high level while developing leadership skills and directly impacting team results.
If you are competitive, accountable, and motivated to lead from the front — apply today.