Inside Sales Manager
Proco LLC, Marietta, GA, United States
Description
Inside Sales Manager
Build the Team. Run the Numbers. Make Revenue Predictable.
About This Role AICA Orthopedics runs a high-volume inside sales operation that converts inbound calls from accident victims and injury patients — and calls coordinated through legal offices on their behalf — into scheduled patient appointments. The function works. The opportunity is to make it consistently excellent — through better hiring, tighter training, and daily management discipline that turns individual effort into predictable revenue.
This role owns that outcome. You'll lead a team of Inside Sales Representatives (currently under 10, scaling toward 20), report directly to the EVP, and be accountable for the metrics that connect call volume to booked appointments to organizational revenue. You're a player-coach who can run a morning huddle, diagnose a rep's conversion drop by listening to calls, and present a weekly performance summary to senior leadership — all in the same day.
What You'll Own Team Performance
Drive daily, weekly, and monthly conversion metrics across the team — appointment booking rate is the primary number
Monitor rep-level performance in real time; identify variance early and intervene before it becomes a trend
Run daily huddles, weekly 1:1s, and monthly performance reviews with clear expectations and documented outcomes
Listen to calls regularly — use them as coaching material, not just QA
Hiring & Onboarding
Own the hiring process for Inside Sales Representatives — sourcing, screening, selection, and offer
Build and maintain an onboarding track that gets new reps converting within their first 30 days
Set the bar for who belongs on this team and hold it
Training & Development
Design and deliver ongoing sales training — intake scripting, objection handling, empathy-to-conversion sequencing
Identify skill gaps at the individual and team level; build targeted training responses, not generic ones
Develop reps who can handle emotionally complex calls — injury patients, accident victims, and calls coordinated through legal offices — with both competence and care
Revenue Predictability
Build and maintain reporting cadences that give leadership visibility into pipeline, conversion trends, and capacity
Forecast appointment volume based on call volume, conversion rates, and staffing — and be accountable to that forecast
Partner with the EVP to translate sales performance into revenue projections
Identify and close gaps between current performance and target before they affect the bottom line
What Success Looks Like
Team conversion rate at or above defined benchmark, consistently
New reps converting within 30 days of start
Weekly performance reporting delivered to EVP with trend analysis and recommended actions
Attrition managed through coaching and early intervention — not replacement cycles
Leadership can forecast appointment volume within an acceptable variance range
Qualifications Required:
5+ years managing an inside sales or inbound call center team with measurable conversion accountability
Demonstrated ability to hire, onboard, and develop sales reps from selection through quota attainment
Hands‑on coaching style — you listen to calls, you role‑play objections, you sit next to reps when it matters
Strong command of sales metrics: conversion rate, handle time, follow‑up rate, pipeline velocity
Experience building or improving training programs, not just inheriting them
Proficiency with CRM systems; Salesforce and NextGen experience a plus
Preferred:
Background in healthcare, personal injury, medical intake, or legal services
Experience scaling a team from small to mid‑size (10‑20 reps)
Comfort presenting performance data directly to senior leadership
Who This Is For You've run a team before and you know the difference between managing activity and managing outcomes. You're not waiting for HR to flag a problem rep — you see it in the numbers on Tuesday and you're having the conversation on Wednesday. You build training because you know generic doesn't work. And you can make the case to leadership in plain language: here's where we are, here's why, here's what we're doing about it.
What We Offer
Competitive salary + performance bonus tied to team conversion metrics
Full benefits — medical, dental, vision, 401(k), PTO
Direct access to EVP — decisions get made, not deferred
A function that already works, with real room to make it excellent
21-location network across metro Atlanta and growing
Apply now. Tell us about a sales team you built or rebuilt — what the numbers looked like before and after.
AICA Orthopedics is an equal opportunity employer.
#J-18808-Ljbffr
Build the Team. Run the Numbers. Make Revenue Predictable.
About This Role AICA Orthopedics runs a high-volume inside sales operation that converts inbound calls from accident victims and injury patients — and calls coordinated through legal offices on their behalf — into scheduled patient appointments. The function works. The opportunity is to make it consistently excellent — through better hiring, tighter training, and daily management discipline that turns individual effort into predictable revenue.
This role owns that outcome. You'll lead a team of Inside Sales Representatives (currently under 10, scaling toward 20), report directly to the EVP, and be accountable for the metrics that connect call volume to booked appointments to organizational revenue. You're a player-coach who can run a morning huddle, diagnose a rep's conversion drop by listening to calls, and present a weekly performance summary to senior leadership — all in the same day.
What You'll Own Team Performance
Drive daily, weekly, and monthly conversion metrics across the team — appointment booking rate is the primary number
Monitor rep-level performance in real time; identify variance early and intervene before it becomes a trend
Run daily huddles, weekly 1:1s, and monthly performance reviews with clear expectations and documented outcomes
Listen to calls regularly — use them as coaching material, not just QA
Hiring & Onboarding
Own the hiring process for Inside Sales Representatives — sourcing, screening, selection, and offer
Build and maintain an onboarding track that gets new reps converting within their first 30 days
Set the bar for who belongs on this team and hold it
Training & Development
Design and deliver ongoing sales training — intake scripting, objection handling, empathy-to-conversion sequencing
Identify skill gaps at the individual and team level; build targeted training responses, not generic ones
Develop reps who can handle emotionally complex calls — injury patients, accident victims, and calls coordinated through legal offices — with both competence and care
Revenue Predictability
Build and maintain reporting cadences that give leadership visibility into pipeline, conversion trends, and capacity
Forecast appointment volume based on call volume, conversion rates, and staffing — and be accountable to that forecast
Partner with the EVP to translate sales performance into revenue projections
Identify and close gaps between current performance and target before they affect the bottom line
What Success Looks Like
Team conversion rate at or above defined benchmark, consistently
New reps converting within 30 days of start
Weekly performance reporting delivered to EVP with trend analysis and recommended actions
Attrition managed through coaching and early intervention — not replacement cycles
Leadership can forecast appointment volume within an acceptable variance range
Qualifications Required:
5+ years managing an inside sales or inbound call center team with measurable conversion accountability
Demonstrated ability to hire, onboard, and develop sales reps from selection through quota attainment
Hands‑on coaching style — you listen to calls, you role‑play objections, you sit next to reps when it matters
Strong command of sales metrics: conversion rate, handle time, follow‑up rate, pipeline velocity
Experience building or improving training programs, not just inheriting them
Proficiency with CRM systems; Salesforce and NextGen experience a plus
Preferred:
Background in healthcare, personal injury, medical intake, or legal services
Experience scaling a team from small to mid‑size (10‑20 reps)
Comfort presenting performance data directly to senior leadership
Who This Is For You've run a team before and you know the difference between managing activity and managing outcomes. You're not waiting for HR to flag a problem rep — you see it in the numbers on Tuesday and you're having the conversation on Wednesday. You build training because you know generic doesn't work. And you can make the case to leadership in plain language: here's where we are, here's why, here's what we're doing about it.
What We Offer
Competitive salary + performance bonus tied to team conversion metrics
Full benefits — medical, dental, vision, 401(k), PTO
Direct access to EVP — decisions get made, not deferred
A function that already works, with real room to make it excellent
21-location network across metro Atlanta and growing
Apply now. Tell us about a sales team you built or rebuilt — what the numbers looked like before and after.
AICA Orthopedics is an equal opportunity employer.
#J-18808-Ljbffr