Inside Sales Representitive
Proco LLC, Marietta, GA, United States
Description
Inside Sales Representative Convert with Empathy. Close with Confidence.
ABOUT THIS ROLE This is an inside sales role — and that's what makes it meaningful. Callers are accident victims and injury patients seeking care, and sometimes their legal counsel contacts us on their behalf. They need care, not a pitch. Your job is to meet them with genuine empathy, conduct a thorough intake, and guide every qualified caller to a scheduled appointment or confirmed next step.
The best reps here earn strong bonuses. They do it by listening well and asking for the commitment. Both matter equally.
WHAT YOU'LL DO
Convert
inbound calls
from patients and referral partners into scheduled appointments — conversion is the primary metric
Conduct intake conversations
that uncover patient needs and build trust before and during the ask
Follow up on unscheduled leads
via outbound calls to re-engage and close
Handle calls from legal offices
coordinating on behalf of personal injury patients seeking care — accuracy and responsiveness matter here
Document every interaction
in NextGen and Salesforce with accuracy
WHAT SUCCESS LOOKS LIKE
Inbound call-to-appointment conversion at or above team benchmark
Follow-up contact completed within defined SLA on unscheduled leads
Patient satisfaction scores reflecting quality of intake experience
Clean, complete CRM documentation on every contact
QUALIFICATIONS Required:
2+ years in a conversion-driven role
— healthcare intake, insurance, legal intake, or call center sales where you were measured on outcomes
Proven
track record
meeting or exceeding conversion targets or appointment goals
Exceptional phone presence
— warm and unhurried, but able to guide a call to a decision
Proficiency
with CRM/EMR
systems
; Salesforce and NextGen preferred
Able to handle emotionally sensitive calls
involving injury, pain, or legal matters with composure
Preferred:
Personal injury, medical intake, or legal services background
Bilingual Spanish/English
WHAT WE OFFER
Competitive hourly base + performance bonus tied to conversion metrics
Full benefits — medical, dental, vision, 401(k), PTO
Clear advancement path: Senior PSR, Team Lead, Supervisor
21-location network across metro Atlanta and growing
Apply now. In your application, tell us about a time you converted a hesitant caller into a confirmed appointment.
AICA Orthopedics is an equal opportunity employer.
#J-18808-Ljbffr
Inside Sales Representative Convert with Empathy. Close with Confidence.
ABOUT THIS ROLE This is an inside sales role — and that's what makes it meaningful. Callers are accident victims and injury patients seeking care, and sometimes their legal counsel contacts us on their behalf. They need care, not a pitch. Your job is to meet them with genuine empathy, conduct a thorough intake, and guide every qualified caller to a scheduled appointment or confirmed next step.
The best reps here earn strong bonuses. They do it by listening well and asking for the commitment. Both matter equally.
WHAT YOU'LL DO
Convert
inbound calls
from patients and referral partners into scheduled appointments — conversion is the primary metric
Conduct intake conversations
that uncover patient needs and build trust before and during the ask
Follow up on unscheduled leads
via outbound calls to re-engage and close
Handle calls from legal offices
coordinating on behalf of personal injury patients seeking care — accuracy and responsiveness matter here
Document every interaction
in NextGen and Salesforce with accuracy
WHAT SUCCESS LOOKS LIKE
Inbound call-to-appointment conversion at or above team benchmark
Follow-up contact completed within defined SLA on unscheduled leads
Patient satisfaction scores reflecting quality of intake experience
Clean, complete CRM documentation on every contact
QUALIFICATIONS Required:
2+ years in a conversion-driven role
— healthcare intake, insurance, legal intake, or call center sales where you were measured on outcomes
Proven
track record
meeting or exceeding conversion targets or appointment goals
Exceptional phone presence
— warm and unhurried, but able to guide a call to a decision
Proficiency
with CRM/EMR
systems
; Salesforce and NextGen preferred
Able to handle emotionally sensitive calls
involving injury, pain, or legal matters with composure
Preferred:
Personal injury, medical intake, or legal services background
Bilingual Spanish/English
WHAT WE OFFER
Competitive hourly base + performance bonus tied to conversion metrics
Full benefits — medical, dental, vision, 401(k), PTO
Clear advancement path: Senior PSR, Team Lead, Supervisor
21-location network across metro Atlanta and growing
Apply now. In your application, tell us about a time you converted a hesitant caller into a confirmed appointment.
AICA Orthopedics is an equal opportunity employer.
#J-18808-Ljbffr