Personal Banker
PNC, Beaumont, TX, United States
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC’s Beaumont – Westside Branch, you will be based in Beaumont, TX.
Job ID: R213400
Job Profile PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas.
Job Description
Acquires and deepens the branch customer base through a variety of proactive sales and service activities.
Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
Collaborates with ecosystem partners to grow the customer's share of wallet.
Positions PNC solutions to drive new revenue and customer loyalty.
Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
Leverages ecosystem partnerships and community Centers of Influence to acquire, expand and retain relationships.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively.
Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
Participates in branch daily operations, ensuring they are completed efficiently and accurately.
Qualifications Preferred Skills and Competencies:
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
Work Experience:
Typically requires 3+ years of experience in a banking or related customer service role. Associates or equivalent degree desirable; a comparable combination of education, job‑specific certification(s), and experience may be considered.
Education:
No Degree required.
Certifications:
None required.
Licenses:
Additional background checks required per Consumer Financial Protection Bureau regulations.
Employee Attributes
Customer Focused – Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
Managing Risk – Assesses and effectively manages all risks associated with business objectives and activities, adhering to the Enterprise Risk Management Framework.
Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on eligibility, options for full‑time employees include medical, prescription drug coverage (with an HSA), dental and vision, life insurance for employee and spouse/child, short‑ and long‑term disability protection, 401(k) with match, pension and stock purchase plans, dependent care reimbursement, backup child/elder care, adoption, surrogacy, doula reimbursement, and educational assistance. Paid time off includes maternity/parental leave, up to 11 paid holidays each year, 9 occasional absence days (unless otherwise required by law), 15–25 vacation days depending on career level, and years of service accrual.
Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com and include “accommodation request” in the subject line, your name, the job ID, and your preferred method of contact. Non‑related emails will not receive a response. Applicants may also call 877‑968‑7762 and say “Workday” for assistance. All information is kept confidential and used only to provide necessary accommodations.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in hiring practices.
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Job ID: R213400
Job Profile PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas.
Job Description
Acquires and deepens the branch customer base through a variety of proactive sales and service activities.
Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing.
Collaborates with ecosystem partners to grow the customer's share of wallet.
Positions PNC solutions to drive new revenue and customer loyalty.
Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
Leverages ecosystem partnerships and community Centers of Influence to acquire, expand and retain relationships.
Creates customer loyalty and grows customer share of wallet through a differentiated customer experience.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively.
Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
Participates in branch daily operations, ensuring they are completed efficiently and accurately.
Qualifications Preferred Skills and Competencies:
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.
Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.
Work Experience:
Typically requires 3+ years of experience in a banking or related customer service role. Associates or equivalent degree desirable; a comparable combination of education, job‑specific certification(s), and experience may be considered.
Education:
No Degree required.
Certifications:
None required.
Licenses:
Additional background checks required per Consumer Financial Protection Bureau regulations.
Employee Attributes
Customer Focused – Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
Managing Risk – Assesses and effectively manages all risks associated with business objectives and activities, adhering to the Enterprise Risk Management Framework.
Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on eligibility, options for full‑time employees include medical, prescription drug coverage (with an HSA), dental and vision, life insurance for employee and spouse/child, short‑ and long‑term disability protection, 401(k) with match, pension and stock purchase plans, dependent care reimbursement, backup child/elder care, adoption, surrogacy, doula reimbursement, and educational assistance. Paid time off includes maternity/parental leave, up to 11 paid holidays each year, 9 occasional absence days (unless otherwise required by law), 15–25 vacation days depending on career level, and years of service accrual.
Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com and include “accommodation request” in the subject line, your name, the job ID, and your preferred method of contact. Non‑related emails will not receive a response. Applicants may also call 877‑968‑7762 and say “Workday” for assistance. All information is kept confidential and used only to provide necessary accommodations.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in hiring practices.
#J-18808-Ljbffr