Telecommunications Representative
Loyola Medicine, Maywood, IL, United States
Description
Loyola Medicine, a member of Trinity Health, is a nationally ranked academic quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital. If you are passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Telecom Attend and become Loyola Strong!
Employment Type Full time
Shift Rotating Shift Monday through Sunday 6:00am-10:30pm. Holiday and overnight shift as needed (10:00pm - 6:30am)
What you will do:
Answer phones to manage paging, messaging, and general inquiries.
Serve as a resource for referring physicians, and the public seeking information about physicians and staff.
Provide directory information, assist with inquiries related to staff, clinic services, office hours, and general information.
Screen physician calls and determine whether they should be transferred to the office, nurse, or paged.
Initiate medical teams for emergency code calls, logging all relevant details, and assist security during disaster or emergency procedures.
Support and execute the department’s disaster plan in case of equipment or network failure.
We offer our Telecom Representative
Benefits from Day One
DailyPay! Work today/Get paid today
Tuition Reimbursement
Career Development
Referral Rewards
Strong Team Culture
Career Growth Opportunities
What you will need for this job:
High School Diploma or Equivalent
1-2 years of previous job-related experience
Strong verbal and written communication skills, with a commitment to providing exceptional customer service.
Ability to problem‑solve by critically evaluating information and implementing effective solutions.
A proactive approach to quality improvement and operational efficiency.
Experience in a healthcare or similar customer service role is preferred.
Compensation Pay Range: $15.76 - $22.11 per hour
Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.
Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other status protected by federal, state or local law.
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Employment Type Full time
Shift Rotating Shift Monday through Sunday 6:00am-10:30pm. Holiday and overnight shift as needed (10:00pm - 6:30am)
What you will do:
Answer phones to manage paging, messaging, and general inquiries.
Serve as a resource for referring physicians, and the public seeking information about physicians and staff.
Provide directory information, assist with inquiries related to staff, clinic services, office hours, and general information.
Screen physician calls and determine whether they should be transferred to the office, nurse, or paged.
Initiate medical teams for emergency code calls, logging all relevant details, and assist security during disaster or emergency procedures.
Support and execute the department’s disaster plan in case of equipment or network failure.
We offer our Telecom Representative
Benefits from Day One
DailyPay! Work today/Get paid today
Tuition Reimbursement
Career Development
Referral Rewards
Strong Team Culture
Career Growth Opportunities
What you will need for this job:
High School Diploma or Equivalent
1-2 years of previous job-related experience
Strong verbal and written communication skills, with a commitment to providing exceptional customer service.
Ability to problem‑solve by critically evaluating information and implementing effective solutions.
A proactive approach to quality improvement and operational efficiency.
Experience in a healthcare or similar customer service role is preferred.
Compensation Pay Range: $15.76 - $22.11 per hour
Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.
Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other status protected by federal, state or local law.
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