Lead Communications Rep
Trinity Health, Melrose Park, IL, United States
Lead Telecommunications Representative
Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital. If you're passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Lead Telecommunications Representative and become Loyola Strong! Reporting to the Manager of Telecommunications, this role is responsible for managing hospital-wide communication systems and supporting daily departmental operations. The incumbent answers and directs incoming, outgoing, operator, and emergency calls; provides computerized answering and paging services for physicians and hospital personnel; and monitors alarm systems, emergency codes, and fire panels to ensure timely response and patient safety. This position ensures appropriate staffing coverage in the absence of the department manager, handles and resolves complaints, maintains accurate on-call schedules, and coordinates communication with security and emergency response teams. The role requires proficiency in communication platforms such as Medicall, Everbridge, Epic, and related systems, as well as the ability to process emergency codes with urgency and accuracy. The ideal candidate demonstrates strong customer service skills, maintains professionalism at all times, supports training of new team members, and adheres to established organizational standards of behavior. Shift flexibility is required. Shift: Monday through Friday 8:00am - 4:30pm We offer our Lead Telecommunication Rep: Benefits from Day One DailyPay! Work today/Get paid today Tuition Reimbursement Career Development Referral Rewards Strong Team Culture Career Growth Opportunities What you'll need for this job: High School Diploma or Equivalent Two or more years of telecommunications/switchboard experience. Previous experience in a healthcare environment highly desirable. Proficient typing skill Pay Range: $15.96- $22.98 per hour Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital. If you're passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Lead Telecommunications Representative and become Loyola Strong! Reporting to the Manager of Telecommunications, this role is responsible for managing hospital-wide communication systems and supporting daily departmental operations. The incumbent answers and directs incoming, outgoing, operator, and emergency calls; provides computerized answering and paging services for physicians and hospital personnel; and monitors alarm systems, emergency codes, and fire panels to ensure timely response and patient safety. This position ensures appropriate staffing coverage in the absence of the department manager, handles and resolves complaints, maintains accurate on-call schedules, and coordinates communication with security and emergency response teams. The role requires proficiency in communication platforms such as Medicall, Everbridge, Epic, and related systems, as well as the ability to process emergency codes with urgency and accuracy. The ideal candidate demonstrates strong customer service skills, maintains professionalism at all times, supports training of new team members, and adheres to established organizational standards of behavior. Shift flexibility is required. Shift: Monday through Friday 8:00am - 4:30pm We offer our Lead Telecommunication Rep: Benefits from Day One DailyPay! Work today/Get paid today Tuition Reimbursement Career Development Referral Rewards Strong Team Culture Career Growth Opportunities What you'll need for this job: High School Diploma or Equivalent Two or more years of telecommunications/switchboard experience. Previous experience in a healthcare environment highly desirable. Proficient typing skill Pay Range: $15.96- $22.98 per hour Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.