Customer Service Representative
Tech-Nique Partners, Woodbridge, NJ, United States
Provide exceptional customer service in a timely fashion
Respond to customer inquiries via telephone and internal portal, including but not limited to emails, dispute/service request
Respond to customer inquiries with written business correspondence when needed
Interact with cross‑functional teams to resolve client issues
Interact effectively with internal and external partners as well as clients/customers
Perform research to resolve complex customer inquiries
Speak eloquently and respectfully while being attentive to client needs
Identify inefficiencies and provide ideas to enhance the client and employee experience
Train new CSRs entering the department, follow requirements and maintain deadlines for completion of job tasks
Qualifications
Possess excellent customer service and office administrative skills
Multi‑lingual, Spanish speaking strongly preferred.
Have knowledge of Customer Relationship Management (CRM) systems (such as ZenDesk, SalesForce)
Maintain upbeat, positive attitude and an approach to work rooted in professionalism
Have comprehensive knowledge of customer service
Possess excellent verbal and written communication skills
Exemplify strong problem‑solving skills
5+ years of demonstrated performance in a goal‑driven & customer‑focused environment preferred
4‑year college degree from an accredited institution
Knowledge of payment processing with Debit Card and ACH
Strong proficiency with Microsoft Office applications
Knowledge of financial services and installment loans a plus
Available to work 12 – 9 PM shift, and occasional Saturdays as needed. Flexibility as the business requires.
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Respond to customer inquiries via telephone and internal portal, including but not limited to emails, dispute/service request
Respond to customer inquiries with written business correspondence when needed
Interact with cross‑functional teams to resolve client issues
Interact effectively with internal and external partners as well as clients/customers
Perform research to resolve complex customer inquiries
Speak eloquently and respectfully while being attentive to client needs
Identify inefficiencies and provide ideas to enhance the client and employee experience
Train new CSRs entering the department, follow requirements and maintain deadlines for completion of job tasks
Qualifications
Possess excellent customer service and office administrative skills
Multi‑lingual, Spanish speaking strongly preferred.
Have knowledge of Customer Relationship Management (CRM) systems (such as ZenDesk, SalesForce)
Maintain upbeat, positive attitude and an approach to work rooted in professionalism
Have comprehensive knowledge of customer service
Possess excellent verbal and written communication skills
Exemplify strong problem‑solving skills
5+ years of demonstrated performance in a goal‑driven & customer‑focused environment preferred
4‑year college degree from an accredited institution
Knowledge of payment processing with Debit Card and ACH
Strong proficiency with Microsoft Office applications
Knowledge of financial services and installment loans a plus
Available to work 12 – 9 PM shift, and occasional Saturdays as needed. Flexibility as the business requires.
#J-18808-Ljbffr