Digital Product Manager
Airportworker, New York, NY, United States
The Digital Product Manager is responsible for leading the execution of passenger-facing digital platforms. This role is at the forefront of enhancing the traveler experience by aligning digital product initiatives with operational goals, commercial strategies, and industry trends. The Digital Product Manager works cross-functionally with IT & Digital, Terminal Operations, Customer Experience & Commercial, and executive stakeholders to deliver innovative, user-centric solutions that elevate how passengers and staff interact with the airport terminal environment.
Compensation 131,000 - 158,000 Per Year
Qualifications & Requirements Education, Training, and Experience
Bachelor of Digital Technologies or related fields
A strong background in a digital, customer-facing environment
Exposure to a digital suite of systems such as Digital Signage, Mobile Apps, CMS, etc.
Special Requirements
Additional certifications as a Business Analyst, Product Owner, or other digital-relevant roles
Knowledge of aviation-based digital display technologies (Flight Information Displays)
Knowledge of cloud-based technologies (Microsoft Azure platform)
Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances required to work at an airport
Knowledge
Knowledge of digital platforms such as content management systems, application & integration services
Knowledge of airport/aviation information systems is preferred
Skills
Clear verbal and written communication
Excellent facilitation and influencing skills with the ability to manage a working group
Can analyze and synthesize information from multiple sources to develop and communicate complex information orally and in written format to both technical and non-technical backgrounds
Demonstrated analytical mindset with the ability to troubleshoot and creatively solve business and technical
Active learning: Understand the implications of new information for both current and future problem-solving and decision-making
Active listening: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
Time management: Manage one’s own time or the time of others
Coordination with others: Adjust actions in relation to others' actions
Judgement and decision making: Consider the relative costs and benefits of potential actions to choose the most appropriate one
Abilities
Demonstrated ability to collaborate with peers from a variety of disciplines
Ability to meet development scope, schedule, and budget commitments
Ability to develop and maintain strong, effective relationships across the organization and solution partners
Ability to understand business requirements and translate into functional and technical requirements
Ability to achieve outcomes through partnerships
Ability to support the company through the enablement of technology and showing initiative and flexibility
Ability to effectively communicate verbally and in written form with business units and stakeholders to proactively
Anticipate, prioritize, and/or solve issues with a customer service-focused culture
Comprehend oral information: Listen to and understand information and ideas presented through spoken words and sentences
Speak: Communicate information and ideas in speaking so others will understand
Comprehend written information: Read and understand information and ideas presented in writing
Write: Communicate information and ideas in writing so others will understand
Recognize problems: Tell when something is wrong or is likely to go wrong
Reason to solve problems: Apply general rules to specific problems to produce answers that make sense
Make sense of information: Quickly make sense of, combine, and organize information into meaningful patterns
Job Responsibilities
Assists with the implementation of a strategic roadmap for Digital Platforms
Applies the strategic Digital Platforms roadmap to:
Providing input to the development of the IT & Digital budget
Defining the project portfolio and aligning it with the other IT & Digital projects
Manages the Digital Signage Working Group (meetings, improvements, prioritization of use cases)
Maintains the Digital Platforms architecture containing:
Principles
Models containing current and future enhancements
Policies and Procedures
Documentation of system configurations
Business Continuity and IT Security Best Practices
Responsible for the technical management of digital content
Manages both the technical & functional digital signage content management system(s)
Manages the content design & creation of digital signage with key business stakeholders and creative design partners
Works with stakeholders to capture, analyze, refine, communicate & document their needs to understand business and functional requirements
Provides stakeholders with digital signage support
Contract Management: managing contracts, including defining scope, setting SLAs, and defining KPIs
Contributes to IT & Digital projects by providing subject matter expertise and technical guidance
Project Management: responsible for managing projects in accordance with PMI methodology
Project Implementation: responsible for the successful delivery of digital signage installations
Coordinates incidents, problems, and change management with stakeholders
Builds and maintains relationships with key technology providers to leverage the external knowledge in defining the strategy & roadmap
Keeps current on emerging technologies and makes recommendations for innovation to the business
Provides technical expertise and knowledge to other colleagues within the department
Fosters good communications and relationships with all JFKIAT staff and stakeholders
Vendor Management: Manages subcontractor staff to ensure service delivery requirements are met, and terminal standards are followed
Other duties as required and assigned by the Vice President of IT & Digital and the Senior Manager, Digital Platforms.
Additional Information The Americans with Disabilities Act prohibits discrimination against a qualified individual with a disability. To be qualified for this position an individual must meet the following standards and/or be able to perform the essential functions and activities. The physical activities for this position involve pulling, pushing, and standing, sitting, stooping, walking, crouching, kneeling, and jumping. While performing the duties of this job, the employee is regularly required to travel from floor to floor and in varying outdoor weather conditions. An individual in this position may be required to lift and/or move more than 25 pounds. The essential sensory and communicative activities include feeling, hearing, and vision abilities to include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
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Compensation 131,000 - 158,000 Per Year
Qualifications & Requirements Education, Training, and Experience
Bachelor of Digital Technologies or related fields
A strong background in a digital, customer-facing environment
Exposure to a digital suite of systems such as Digital Signage, Mobile Apps, CMS, etc.
Special Requirements
Additional certifications as a Business Analyst, Product Owner, or other digital-relevant roles
Knowledge of aviation-based digital display technologies (Flight Information Displays)
Knowledge of cloud-based technologies (Microsoft Azure platform)
Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances required to work at an airport
Knowledge
Knowledge of digital platforms such as content management systems, application & integration services
Knowledge of airport/aviation information systems is preferred
Skills
Clear verbal and written communication
Excellent facilitation and influencing skills with the ability to manage a working group
Can analyze and synthesize information from multiple sources to develop and communicate complex information orally and in written format to both technical and non-technical backgrounds
Demonstrated analytical mindset with the ability to troubleshoot and creatively solve business and technical
Active learning: Understand the implications of new information for both current and future problem-solving and decision-making
Active listening: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
Time management: Manage one’s own time or the time of others
Coordination with others: Adjust actions in relation to others' actions
Judgement and decision making: Consider the relative costs and benefits of potential actions to choose the most appropriate one
Abilities
Demonstrated ability to collaborate with peers from a variety of disciplines
Ability to meet development scope, schedule, and budget commitments
Ability to develop and maintain strong, effective relationships across the organization and solution partners
Ability to understand business requirements and translate into functional and technical requirements
Ability to achieve outcomes through partnerships
Ability to support the company through the enablement of technology and showing initiative and flexibility
Ability to effectively communicate verbally and in written form with business units and stakeholders to proactively
Anticipate, prioritize, and/or solve issues with a customer service-focused culture
Comprehend oral information: Listen to and understand information and ideas presented through spoken words and sentences
Speak: Communicate information and ideas in speaking so others will understand
Comprehend written information: Read and understand information and ideas presented in writing
Write: Communicate information and ideas in writing so others will understand
Recognize problems: Tell when something is wrong or is likely to go wrong
Reason to solve problems: Apply general rules to specific problems to produce answers that make sense
Make sense of information: Quickly make sense of, combine, and organize information into meaningful patterns
Job Responsibilities
Assists with the implementation of a strategic roadmap for Digital Platforms
Applies the strategic Digital Platforms roadmap to:
Providing input to the development of the IT & Digital budget
Defining the project portfolio and aligning it with the other IT & Digital projects
Manages the Digital Signage Working Group (meetings, improvements, prioritization of use cases)
Maintains the Digital Platforms architecture containing:
Principles
Models containing current and future enhancements
Policies and Procedures
Documentation of system configurations
Business Continuity and IT Security Best Practices
Responsible for the technical management of digital content
Manages both the technical & functional digital signage content management system(s)
Manages the content design & creation of digital signage with key business stakeholders and creative design partners
Works with stakeholders to capture, analyze, refine, communicate & document their needs to understand business and functional requirements
Provides stakeholders with digital signage support
Contract Management: managing contracts, including defining scope, setting SLAs, and defining KPIs
Contributes to IT & Digital projects by providing subject matter expertise and technical guidance
Project Management: responsible for managing projects in accordance with PMI methodology
Project Implementation: responsible for the successful delivery of digital signage installations
Coordinates incidents, problems, and change management with stakeholders
Builds and maintains relationships with key technology providers to leverage the external knowledge in defining the strategy & roadmap
Keeps current on emerging technologies and makes recommendations for innovation to the business
Provides technical expertise and knowledge to other colleagues within the department
Fosters good communications and relationships with all JFKIAT staff and stakeholders
Vendor Management: Manages subcontractor staff to ensure service delivery requirements are met, and terminal standards are followed
Other duties as required and assigned by the Vice President of IT & Digital and the Senior Manager, Digital Platforms.
Additional Information The Americans with Disabilities Act prohibits discrimination against a qualified individual with a disability. To be qualified for this position an individual must meet the following standards and/or be able to perform the essential functions and activities. The physical activities for this position involve pulling, pushing, and standing, sitting, stooping, walking, crouching, kneeling, and jumping. While performing the duties of this job, the employee is regularly required to travel from floor to floor and in varying outdoor weather conditions. An individual in this position may be required to lift and/or move more than 25 pounds. The essential sensory and communicative activities include feeling, hearing, and vision abilities to include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
#J-18808-Ljbffr