Senior Member Service Representative
Honda Federal Credit Union, Timmonsville, SC, United States
What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it's a joyful one.
We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.
We strive to be a company that serves as a source of power that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize the joy and freedom of mobility by developing new technologies and an innovative approach to achieve a zero environmental footprint. We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job Purpose
The Senior Member Service Representative is responsible for performing and troubleshooting a broad range of member service functions including teller transactions, opening and closing accounts, processing consumer and real estate loan applications, filing disputes, and responding to member questions or concerns. This role requires full knowledge of the Credit Union's products and services, strong customer service and sales skills, personal finance knowledge, the ability to multi task, maintain confidentiality, and communicate effectively. Key Accountabilities
Operational and Technical Skills Maintain working knowledge of all HFCU deposit and consumer loan products and services Utilize operational systems to perform teller transactions, open new memberships and accounts, add new services, process loan applications, complete basic IRA processing, equity applications, and support basic mortgage inquiries Apply HFCU policies, procedures, and regulatory requirements to daily operations Educate members on new technologies and digital tools offered by HFCU Sales and Service Interact with members in a professional and courteous manner to assess financial needs Identify opportunities to educate members and cross sell products and services Apply Service Plus and TMA training to consistently meet service standards and performance metrics Move beyond initial requests to offer additional solutions and financial guidance Support both inbound and outbound member interactions Team Oriented Collaborate with team members to achieve departmental and organizational goals Support other areas as needed to ensure overall member satisfaction Qualifications, Experience, and Skills
Minimum Educational Qualifications High School Diploma or GED equivalent Minimum Experience Two to three recent years of customer service and sales experience in a financial services environment Other Job Specific Skills Professionalism Ability to multi task Strong decision making skills Self motivation Ability to maintain confidentiality Effective verbal and written communication skills Working Conditions
This position is expected to provide a positive experience to all members. Must be able to work within a team to accomplish goals and hold self-accountable to own work. Travel and overtime is minimal. What differentiates Honda and make us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Paid Overtime Regional Bonus (when applicable) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contribution Relocation assistance (if eligible) Career Growth: Advancement Opportunities Career Mobility Education Reimbursement for Continued Learning Training and Development programs Additional Offerings: Tuition Assistance & Student Loan Repayment Lifestyle Account Childcare Reimbursement Account Elder Care Support Wellbeing Program Community Service and Engagement Programs Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.
We strive to be a company that serves as a source of power that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize the joy and freedom of mobility by developing new technologies and an innovative approach to achieve a zero environmental footprint. We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job Purpose
The Senior Member Service Representative is responsible for performing and troubleshooting a broad range of member service functions including teller transactions, opening and closing accounts, processing consumer and real estate loan applications, filing disputes, and responding to member questions or concerns. This role requires full knowledge of the Credit Union's products and services, strong customer service and sales skills, personal finance knowledge, the ability to multi task, maintain confidentiality, and communicate effectively. Key Accountabilities
Operational and Technical Skills Maintain working knowledge of all HFCU deposit and consumer loan products and services Utilize operational systems to perform teller transactions, open new memberships and accounts, add new services, process loan applications, complete basic IRA processing, equity applications, and support basic mortgage inquiries Apply HFCU policies, procedures, and regulatory requirements to daily operations Educate members on new technologies and digital tools offered by HFCU Sales and Service Interact with members in a professional and courteous manner to assess financial needs Identify opportunities to educate members and cross sell products and services Apply Service Plus and TMA training to consistently meet service standards and performance metrics Move beyond initial requests to offer additional solutions and financial guidance Support both inbound and outbound member interactions Team Oriented Collaborate with team members to achieve departmental and organizational goals Support other areas as needed to ensure overall member satisfaction Qualifications, Experience, and Skills
Minimum Educational Qualifications High School Diploma or GED equivalent Minimum Experience Two to three recent years of customer service and sales experience in a financial services environment Other Job Specific Skills Professionalism Ability to multi task Strong decision making skills Self motivation Ability to maintain confidentiality Effective verbal and written communication skills Working Conditions
This position is expected to provide a positive experience to all members. Must be able to work within a team to accomplish goals and hold self-accountable to own work. Travel and overtime is minimal. What differentiates Honda and make us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Paid Overtime Regional Bonus (when applicable) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contribution Relocation assistance (if eligible) Career Growth: Advancement Opportunities Career Mobility Education Reimbursement for Continued Learning Training and Development programs Additional Offerings: Tuition Assistance & Student Loan Repayment Lifestyle Account Childcare Reimbursement Account Elder Care Support Wellbeing Program Community Service and Engagement Programs Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.