Customer Service Representative (CSR) PPI Alexandria, VA
Kaizen Lab Inc., Alexandria, VA, United States
Customer Service Representative (CSR)
Join a Fast-Paced, Professional Towing & Roadside Assistance Team
Are you calm under pressure, highly organized, and passionate about helping people? We’re looking for a driven and professional Customer Service Representative to be the voice of our company — assisting customers during urgent roadside situations and ensuring timely, accurate dispatch of services.
This is more than a call center role — it’s a critical position that keeps operations moving and directly impacts customer satisfaction every day.
Why Join Our Team?
Stable, growing company with long-term career opportunities
Competitive benefits package
Supportive, team-oriented environment
Ongoing training and professional development
Leadership opportunities for high performers
What You’ll Do
Professionally answer and manage high-volume inbound calls
Collect accurate service details and coordinate timely dispatch
Provide clear communication and real-time updates to customers
Use GPS systems to deliver accurate ETAs
Assist customers with vehicle release procedures
Remain calm and solution-focused in high-pressure situations
Work closely with drivers and internal teams to ensure seamless service
What We’re Looking For
Strong communication and active listening skills
Ability to multitask efficiently in a fast-paced environment
Critical thinking and problem-solving ability
Sound judgment and professional decision-making
Basic computer and math proficiency
Dependable attendance and strong work ethic
Positive attitude and team-first mindset
Top candidates will demonstrate leadership potential, accountability, and a commitment to excellence.
Benefits
401(k) with Company Matching
Health, Dental & Vision Insurance
Life Insurance
Paid Time Off (PTO)
Parental Leave
Employee Assistance Program (EAP)
Professional Development Assistance
Application Requirement As part of our commitment to maintaining a safe and productive workplace, all employees must complete a pre-employment drug screening and participate in random drug screenings during employment.
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This is more than a call center role — it’s a critical position that keeps operations moving and directly impacts customer satisfaction every day.
Why Join Our Team?
Stable, growing company with long-term career opportunities
Competitive benefits package
Supportive, team-oriented environment
Ongoing training and professional development
Leadership opportunities for high performers
What You’ll Do
Professionally answer and manage high-volume inbound calls
Collect accurate service details and coordinate timely dispatch
Provide clear communication and real-time updates to customers
Use GPS systems to deliver accurate ETAs
Assist customers with vehicle release procedures
Remain calm and solution-focused in high-pressure situations
Work closely with drivers and internal teams to ensure seamless service
What We’re Looking For
Strong communication and active listening skills
Ability to multitask efficiently in a fast-paced environment
Critical thinking and problem-solving ability
Sound judgment and professional decision-making
Basic computer and math proficiency
Dependable attendance and strong work ethic
Positive attitude and team-first mindset
Top candidates will demonstrate leadership potential, accountability, and a commitment to excellence.
Benefits
401(k) with Company Matching
Health, Dental & Vision Insurance
Life Insurance
Paid Time Off (PTO)
Parental Leave
Employee Assistance Program (EAP)
Professional Development Assistance
Application Requirement As part of our commitment to maintaining a safe and productive workplace, all employees must complete a pre-employment drug screening and participate in random drug screenings during employment.
#J-18808-Ljbffr