Commercial Account Manager

CPS Services has been providing professional installation services for more than 15 years in the landscape industry. Our commitment to providing the highest quality customer service in the area has helped CPS Services grow into one of the most highly respected installation companies in the Southeast. We are currently looking for a Commercial Account Manager in the Raleigh area that is willing to make the commitment to safety, customer service standards, and make quality a constant priority.

Responsibilities

Lead and manage the activities of multiple crews as they install product on commercial jobsites.

Meet with clients for “formal walkthroughs” on jobsites to give instructions.

Keep clients as up to date as possible on any changes and working to build client – service relationships.

Lead and facilitate or in the resolution of customer concerns.

Communicate daily with staff of client needs and job progress to ensure all expectations are met in a timely manner.

After scheduling installation jobs this person must have the flexibility to add or change things at a moment’s notice.

Ensuring a safe environment for employees, customers, and the public.

Doing onsite inspections during jobs and upon completion.

Finalizing invoices for billing once jobs are completed.

Basic Qualifications

Customer Service Background

Valid Driver’s License

Must have outstanding customer service and follow up skills

Strong work ethic

Ability to work early morning, long hours, and some weekends during seasonal rush

Bilingual is a plus

A general familiarity with the Raleigh / Durham area

Ability to travel regionally

Basic proficiency with Google Suite / Microsoft Outlook

Ability to lift 50 lbs

Ability to be on your feet for extended periods of time

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