Membership and Chapter Relations Coordinator
Association Of Black Psychologists, Fort Washington, MD, United States
Job Description
The Membership and Chapter Relations Coordinator will provide strategic and tactical operations of membership and chapter functions of the association. Duties include, but are not limited to the following scope of work:
Scope of Duties Membership Management Customer Service
Serve as a point of contact for handling all facets of customer service to members and chapters, including general requests for information, process support and resolution of complaints.
Database Management
Manage the membership database, including programming of new features and maintenance
Serve as point of contact to database software provider
Member Recruitment and Retention
Develop and implement annual campaigns for new member recruitment, and campaigns for renewal and retention of current members
Manage the schedule and facilitation of the annual membership dues renewal process, and process applications accordingly
Reporting
Manage the collection of member and chapter data for identifying and tracking trends
Generate monthly membership reports to show current status and identify trends
Manage the allocation (with accounting) and reporting of revenue from membership and chapter dues
Communications
Prepare and disseminate correspondence to members and chapters
Manage the online Therapist Referral Directory
Chapter Relations Management
Manage the chapter charter and renewal process
Manage chapter compliance
Manage the chapter license agreement process
Provide chapter development support
Prepare scheduled chapter compliance reports
Develop strategies to recruit and retain chapters
Programs and Activities
Collaborate with teammates to facilitate the annual elections process
Coordinate Continuing Education and Certification processes with support from the respective committees
Support coordination of the ABPsi Global Institute as pertains to database management, webinar scheduling and customer service
Annual Convention (Pre-Convention)
Manage set-up and programming of registration database to capture all registration categories, including sponsors and exhibitors
Prepare regularly scheduled conference registration reports for the National Convention Committee
Create and manage registration discount codes as needed
Manage volunteer registration process
Develop logistical plan for registration, to include:
Training for staff and volunteers
On-site staff schedule to include lunch breaks
Coordinate with Education and Training Committee for handling of onsite CE registration and payments
Coordinate with National Convention Committee for handling of ancillary events that require pre or on-site registration (i.e. chapter events)
Submit voucher for petty cash to Accountant for registration drawer
Annual Convention (On-site)
Serve as overall manager of the on-site registration desk
Manage registration volunteers
Other duties as requested #J-18808-Ljbffr
Scope of Duties Membership Management Customer Service
Serve as a point of contact for handling all facets of customer service to members and chapters, including general requests for information, process support and resolution of complaints.
Database Management
Manage the membership database, including programming of new features and maintenance
Serve as point of contact to database software provider
Member Recruitment and Retention
Develop and implement annual campaigns for new member recruitment, and campaigns for renewal and retention of current members
Manage the schedule and facilitation of the annual membership dues renewal process, and process applications accordingly
Reporting
Manage the collection of member and chapter data for identifying and tracking trends
Generate monthly membership reports to show current status and identify trends
Manage the allocation (with accounting) and reporting of revenue from membership and chapter dues
Communications
Prepare and disseminate correspondence to members and chapters
Manage the online Therapist Referral Directory
Chapter Relations Management
Manage the chapter charter and renewal process
Manage chapter compliance
Manage the chapter license agreement process
Provide chapter development support
Prepare scheduled chapter compliance reports
Develop strategies to recruit and retain chapters
Programs and Activities
Collaborate with teammates to facilitate the annual elections process
Coordinate Continuing Education and Certification processes with support from the respective committees
Support coordination of the ABPsi Global Institute as pertains to database management, webinar scheduling and customer service
Annual Convention (Pre-Convention)
Manage set-up and programming of registration database to capture all registration categories, including sponsors and exhibitors
Prepare regularly scheduled conference registration reports for the National Convention Committee
Create and manage registration discount codes as needed
Manage volunteer registration process
Develop logistical plan for registration, to include:
Training for staff and volunteers
On-site staff schedule to include lunch breaks
Coordinate with Education and Training Committee for handling of onsite CE registration and payments
Coordinate with National Convention Committee for handling of ancillary events that require pre or on-site registration (i.e. chapter events)
Submit voucher for petty cash to Accountant for registration drawer
Annual Convention (On-site)
Serve as overall manager of the on-site registration desk
Manage registration volunteers
Other duties as requested #J-18808-Ljbffr