Parts Counter Person
Krumland Auto Group, Roswell, NM, United States
Krumland Auto Group is looking for a Parts Counter Person to join our organization.
We are family owned and operated, which makes for a great work environment.
Qualifications
High school diploma or the equivalent.
Driver's License.
As Required by Toyota Motors.
Expectations
Sells parts to all customers over the counter, through the shop, or on the phone.
Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
Informs customers of companion part requirements and specials, ensuring the customer is exposed to the full product line.
Answers phone calls, providing price quotes and other information.
Reviews body shop estimates to verify the correct parts are ordered and all pricing aligns with the estimate.
Provides a high level of service to internal and external customers.
Pulls and fills orders from stock.
Notifies the parts manager of out‑of‑stock parts or shop materials needing immediate attention.
Locates out‑of‑stock parts from outside sources and submits emergency orders, if necessary.
Notifies the service advisor and the customer when special‑ordered parts are received.
Notifies the body shop when all parts have arrived and when they will be delivered.
Pulls orders for delivery to the body shop, ensuring all parts are tagged with customer names and job numbers.
Follows up on back‑ordered parts.
Verifies will‑call and back‑order files weekly, returning items to vendors or stocking those not picked up.
Replenishes assigned inventory daily.
Ensures all internal requests for parts are billed on the service repair order.
Receives payment from retail customers or obtains credit authorization.
Ensures all charge sales are signed by the customer.
Ensures all customers receive a copy of their invoice.
Issues credit for returned parts, ensuring the original invoice or its number is available for verification.
Sets up orders for daily shipment, delivery, or pick‑up.
Keeps front and rear counter areas clean and uncluttered.
Participates in all training programs made available.
Stays current on new products and product updates.
Participates with the parts manager in maintaining a lost‑sales tracking program.
Maintains a professional appearance.
Observes and practices all safety rules established by federal, state, and local government.
Conducts business ethically and professionally, ensuring maximum customer satisfaction.
Develops and monitors guidelines for working with customers to ensure maximum customer satisfaction.
Follows all company policies.
Other duties may be assigned.
Benefits We offer full‑time employment with competitive pay and benefits including medical, vision, and dental insurance, a 401(k) retirement savings plan, vacation time, holiday and sick leave, and company‑paid continuing education and training.
Equal Employment Opportunity Statement Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.
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Qualifications
High school diploma or the equivalent.
Driver's License.
As Required by Toyota Motors.
Expectations
Sells parts to all customers over the counter, through the shop, or on the phone.
Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
Informs customers of companion part requirements and specials, ensuring the customer is exposed to the full product line.
Answers phone calls, providing price quotes and other information.
Reviews body shop estimates to verify the correct parts are ordered and all pricing aligns with the estimate.
Provides a high level of service to internal and external customers.
Pulls and fills orders from stock.
Notifies the parts manager of out‑of‑stock parts or shop materials needing immediate attention.
Locates out‑of‑stock parts from outside sources and submits emergency orders, if necessary.
Notifies the service advisor and the customer when special‑ordered parts are received.
Notifies the body shop when all parts have arrived and when they will be delivered.
Pulls orders for delivery to the body shop, ensuring all parts are tagged with customer names and job numbers.
Follows up on back‑ordered parts.
Verifies will‑call and back‑order files weekly, returning items to vendors or stocking those not picked up.
Replenishes assigned inventory daily.
Ensures all internal requests for parts are billed on the service repair order.
Receives payment from retail customers or obtains credit authorization.
Ensures all charge sales are signed by the customer.
Ensures all customers receive a copy of their invoice.
Issues credit for returned parts, ensuring the original invoice or its number is available for verification.
Sets up orders for daily shipment, delivery, or pick‑up.
Keeps front and rear counter areas clean and uncluttered.
Participates in all training programs made available.
Stays current on new products and product updates.
Participates with the parts manager in maintaining a lost‑sales tracking program.
Maintains a professional appearance.
Observes and practices all safety rules established by federal, state, and local government.
Conducts business ethically and professionally, ensuring maximum customer satisfaction.
Develops and monitors guidelines for working with customers to ensure maximum customer satisfaction.
Follows all company policies.
Other duties may be assigned.
Benefits We offer full‑time employment with competitive pay and benefits including medical, vision, and dental insurance, a 401(k) retirement savings plan, vacation time, holiday and sick leave, and company‑paid continuing education and training.
Equal Employment Opportunity Statement Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.
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