Customer Service / Sales Support #Hiring #CustomerServiceJobs
Conductix-Wampfler, Omaha, NE, United States
If you thrive on opportunity and challenge, and have the confidence that your success is dependent upon your talents and efforts, you want to be part of the Conductix‑Wampfler team! Conductix‑Wampfler is a progressive and growing organization that offers challenging and rewarding opportunities in the electrification and cable management markets.
Role In this role, you’ll be an important part of the Inside Sales team, assisting customers and outside sales representatives with many of their day‑to‑day activities, including handling customer inquiries and providing support to our outside sales team.
Responsibilities
Handle customer inquiries and requests via phone and e‑mail
Provide support to our outside sales team
Communicate with internal customers to fulfill customer requirements
Work hand and hand with our contract review team to properly fulfill customer orders
Take customer phone and email inquiries (calls could be as many as 75 per day; emailed orders could be as many as 75 per day)
Check shipment status on current orders including pro bill numbers and shipment tracking numbers
Provide tracking information on shipped orders
Confirm receipt of orders via fax and e‑mail
Routinely update Navpoint to add contacts, e‑mails, and new customers
Handle corrections on orders entered in our system that have not been shipped
Enter customer and rep media requests
Enter customer complaints/concerns
Communicate effectively and efficiently with customers any discrepancies or changes that need to be made on orders
Work and communicate with the outside sales team and other internal departments to conform to customer requirements
Be an active member of the CSR and/or Platinum ACD Phone line
Assist in other projects as assigned
Support and uphold the Quality and EHS policy
Uphold Core Values
Qualifications
Typing skills of at least 50 WPM with high accuracy
Proficient use of Office365 tools, Windows XP/10 operating system, and Microsoft Office products (Word, Excel, Outlook)
Good communication skills to interact with team members
Good critical thinking skills to resolve questions and problems related to orders
High degree of diligence to ensure the correct information on orders
Ability to work at a steady pace even with interruptions, and some time pressure
Ability to communicate with the customer via phone and e‑mail and be comfortable communicating with all levels of the organization
Education & Experience Post high school education and previous customer service or similar experience is preferred.
Language Skills The job requires the ability to read, analyze, and interpret customer purchase order documents and technical order specifications. It also requires the ability to write short memos and reports on Microsoft Word and e‑mail, and sufficient verbal skills to gather and interpret information required to accurately complete order entry.
Mathematical Skills The job requires the ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals, and the ability to compute rate, ratio, and percent. Requires the ability to draw and interpret graphs on Excel and similar software packages.
Certificates, Licenses, Registrations None
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use a computer keyboard and mouse. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus to work on a computer monitor.
Work Environment The noise level in the work environment is usually moderate (ringing telephones, pages, several people conversing at once, etc.).
Competencies
Customer Service
Manages difficult or emotional customer situations
Responds promptly to customer needs
Solicits customer feedback to improve service
Responds to requests for service and assistance
Meets commitments
Interpersonal Skills
Focuses on solving conflicts, not blaming
Maintains confidentiality
Listens to others without interrupting
Keeps emotions under control
Remains open to others' ideas and tries new things
Oral Communication
SPEAKS clearly and persuasively in positive and negative situations
LISTENS and gets clarification
RESPONDS well to questions
Demonstrates group presentation skills
Participates in meetings
Written Communication
Writes clearly and informatively
Edits work for spelling and grammar
Varies writing style to meet needs
Presents numerical data effectively
Able to read and interpret written information
Teamwork
Balances team and individual responsibilities
Exhibits objectivity and openness to others' views
Gives and welcomes feedback
Contributes to building a positive team spirit
Puts success of team above own interests
Able to build morale and group commitments to goals and objectives
Supports everyone's efforts to succeed
Quality Management
Looks for ways to improve and promote quality
Demonstrates accuracy and thoroughness
Ethics
Treats people with respect
Keeps commitments
Inspires the trust of others
Works with integrity and ethically
Upholds organizational values
Organizational Support
Follows through on policies and procedures
Completes administrative tasks correctly and on time
Supports organization's goals and values
Benefits organization through outside activities
Supports affirmative action and respects diversity
Judgment
Displays willingness to make decisions
Exhibits sound and accurate judgment
Supports and explains reasoning for decisions
Includes appropriate people in the decision‑making process
Makes timely decisions
Motivation
Sets and achieves challenging goals
Demonstrates persistence and overcomes obstacles
Measures self against standard of excellence
Takes calculated risks to accomplish goals
Planning/Organizing
Prioritize and plan work activities
Uses time efficiently
Plans for additional resources
Sets goals and objectives
Organizes or schedules other people and their tasks
Develops realistic action plans
Professionalism
Approaches others in a tactful manner
Responds well under pressure
Treats others with respect and consideration regardless of their status or position
Accepts responsibility for own actions
Follows through on commitments
Quality
Demonstrates accuracy and thoroughness
Looks for ways to improve and promote quality
Applies feedback to improve performance
Monitors own work to ensure quality
Quantity
Meets productivity standards
Completes work in a timely manner
Strives to increase productivity
Works quickly
EEO Statement Equal Opportunity Employer, including disabled and veterans. EOE/Drug‑free Workplace
Apply at http://webassets.conductix.net/applicants/
#J-18808-Ljbffr
Role In this role, you’ll be an important part of the Inside Sales team, assisting customers and outside sales representatives with many of their day‑to‑day activities, including handling customer inquiries and providing support to our outside sales team.
Responsibilities
Handle customer inquiries and requests via phone and e‑mail
Provide support to our outside sales team
Communicate with internal customers to fulfill customer requirements
Work hand and hand with our contract review team to properly fulfill customer orders
Take customer phone and email inquiries (calls could be as many as 75 per day; emailed orders could be as many as 75 per day)
Check shipment status on current orders including pro bill numbers and shipment tracking numbers
Provide tracking information on shipped orders
Confirm receipt of orders via fax and e‑mail
Routinely update Navpoint to add contacts, e‑mails, and new customers
Handle corrections on orders entered in our system that have not been shipped
Enter customer and rep media requests
Enter customer complaints/concerns
Communicate effectively and efficiently with customers any discrepancies or changes that need to be made on orders
Work and communicate with the outside sales team and other internal departments to conform to customer requirements
Be an active member of the CSR and/or Platinum ACD Phone line
Assist in other projects as assigned
Support and uphold the Quality and EHS policy
Uphold Core Values
Qualifications
Typing skills of at least 50 WPM with high accuracy
Proficient use of Office365 tools, Windows XP/10 operating system, and Microsoft Office products (Word, Excel, Outlook)
Good communication skills to interact with team members
Good critical thinking skills to resolve questions and problems related to orders
High degree of diligence to ensure the correct information on orders
Ability to work at a steady pace even with interruptions, and some time pressure
Ability to communicate with the customer via phone and e‑mail and be comfortable communicating with all levels of the organization
Education & Experience Post high school education and previous customer service or similar experience is preferred.
Language Skills The job requires the ability to read, analyze, and interpret customer purchase order documents and technical order specifications. It also requires the ability to write short memos and reports on Microsoft Word and e‑mail, and sufficient verbal skills to gather and interpret information required to accurately complete order entry.
Mathematical Skills The job requires the ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals, and the ability to compute rate, ratio, and percent. Requires the ability to draw and interpret graphs on Excel and similar software packages.
Certificates, Licenses, Registrations None
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use a computer keyboard and mouse. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus to work on a computer monitor.
Work Environment The noise level in the work environment is usually moderate (ringing telephones, pages, several people conversing at once, etc.).
Competencies
Customer Service
Manages difficult or emotional customer situations
Responds promptly to customer needs
Solicits customer feedback to improve service
Responds to requests for service and assistance
Meets commitments
Interpersonal Skills
Focuses on solving conflicts, not blaming
Maintains confidentiality
Listens to others without interrupting
Keeps emotions under control
Remains open to others' ideas and tries new things
Oral Communication
SPEAKS clearly and persuasively in positive and negative situations
LISTENS and gets clarification
RESPONDS well to questions
Demonstrates group presentation skills
Participates in meetings
Written Communication
Writes clearly and informatively
Edits work for spelling and grammar
Varies writing style to meet needs
Presents numerical data effectively
Able to read and interpret written information
Teamwork
Balances team and individual responsibilities
Exhibits objectivity and openness to others' views
Gives and welcomes feedback
Contributes to building a positive team spirit
Puts success of team above own interests
Able to build morale and group commitments to goals and objectives
Supports everyone's efforts to succeed
Quality Management
Looks for ways to improve and promote quality
Demonstrates accuracy and thoroughness
Ethics
Treats people with respect
Keeps commitments
Inspires the trust of others
Works with integrity and ethically
Upholds organizational values
Organizational Support
Follows through on policies and procedures
Completes administrative tasks correctly and on time
Supports organization's goals and values
Benefits organization through outside activities
Supports affirmative action and respects diversity
Judgment
Displays willingness to make decisions
Exhibits sound and accurate judgment
Supports and explains reasoning for decisions
Includes appropriate people in the decision‑making process
Makes timely decisions
Motivation
Sets and achieves challenging goals
Demonstrates persistence and overcomes obstacles
Measures self against standard of excellence
Takes calculated risks to accomplish goals
Planning/Organizing
Prioritize and plan work activities
Uses time efficiently
Plans for additional resources
Sets goals and objectives
Organizes or schedules other people and their tasks
Develops realistic action plans
Professionalism
Approaches others in a tactful manner
Responds well under pressure
Treats others with respect and consideration regardless of their status or position
Accepts responsibility for own actions
Follows through on commitments
Quality
Demonstrates accuracy and thoroughness
Looks for ways to improve and promote quality
Applies feedback to improve performance
Monitors own work to ensure quality
Quantity
Meets productivity standards
Completes work in a timely manner
Strives to increase productivity
Works quickly
EEO Statement Equal Opportunity Employer, including disabled and veterans. EOE/Drug‑free Workplace
Apply at http://webassets.conductix.net/applicants/
#J-18808-Ljbffr