Customer Service Representative: Property Tax Specialist I
Williamson County, Georgetown, TX, United States
Reporting directly to the Property Tax Manager, responsible for processing tax related transactions and providing customer service to the general public.
Responsibilities
Processes property tax transactions and general provides customer service
Resolves inquiries from the public regarding property tax matters
Prepares daily cash, credit card, and check deposits in compliance with cash handling processes and procedures
Prepares and issues tax certificates
Processes mail and walk-in motor vehicle registration renewals
Processes and prepares mail to scan to the remittance processor
Serves as a point of contact for mortgage companies requesting tax statements and prepares necessary information to be sent for further processing
Researches and processes returned mail including updating the Williamson Central Appraisal District of new information
Processes ownership changes and produces invoices when necessary
Maintain historical records using records retention guidelines
Take phone calls during high call volume and for escalated issues
Assists with over sixty-five (65) and disability tax exemptions
Performs registration renewals during high customer traffic
Attends all meetings and training, as required
Performs special duties as assigned
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.
Organization Relationships
Reports directly to – Property Tax Manager
Direct Reports – No
Physical Demands
Position involves prolonged sitting at a workstation, reaching, walking, twisting, bending, repetitive motions, and standing
Position involves occasional lifting and carrying of up to fifty (50) pounds and exertion of up to twenty-five (25) pounds of force to move objects
Environmental Factors
Work is primarily indoors in an air‑conditioned environment
Occasional travel outside of office for training as required
Irregular Hours
Work outside of the normal office hours (Monday-Friday 8 a.m. to 5 p.m.) may be required
Qualifications
High school diploma or equivalent
Two (2) years of experience in customer service and cash handling in a fast‑paced environment
Two (2) years of basic computer navigation experience
Licenses and Certifications
Tax Assessor-Collector Association of Texas (TACA) Professional County Collector (PCC) Certification — Required within four (4) years of employment
Preferred Qualifications
Bilingual (English/Spanish)
One (1) year of property tax and/or motor vehicle experience
One (1) year of call center or information services experience
Employment Testing
Criminal background check: Yes
Motor Vehicle Record check: No
Drug screening: No
Physical exam: No
Psychological exam: No
Additional: Typing, Math and Excel Skills
A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) calendar days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website at www.wilco.org/hr.
Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.
Tobacco Free Workplace Policy Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e‑cigarettes, etc.) prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.
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Responsibilities
Processes property tax transactions and general provides customer service
Resolves inquiries from the public regarding property tax matters
Prepares daily cash, credit card, and check deposits in compliance with cash handling processes and procedures
Prepares and issues tax certificates
Processes mail and walk-in motor vehicle registration renewals
Processes and prepares mail to scan to the remittance processor
Serves as a point of contact for mortgage companies requesting tax statements and prepares necessary information to be sent for further processing
Researches and processes returned mail including updating the Williamson Central Appraisal District of new information
Processes ownership changes and produces invoices when necessary
Maintain historical records using records retention guidelines
Take phone calls during high call volume and for escalated issues
Assists with over sixty-five (65) and disability tax exemptions
Performs registration renewals during high customer traffic
Attends all meetings and training, as required
Performs special duties as assigned
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.
Organization Relationships
Reports directly to – Property Tax Manager
Direct Reports – No
Physical Demands
Position involves prolonged sitting at a workstation, reaching, walking, twisting, bending, repetitive motions, and standing
Position involves occasional lifting and carrying of up to fifty (50) pounds and exertion of up to twenty-five (25) pounds of force to move objects
Environmental Factors
Work is primarily indoors in an air‑conditioned environment
Occasional travel outside of office for training as required
Irregular Hours
Work outside of the normal office hours (Monday-Friday 8 a.m. to 5 p.m.) may be required
Qualifications
High school diploma or equivalent
Two (2) years of experience in customer service and cash handling in a fast‑paced environment
Two (2) years of basic computer navigation experience
Licenses and Certifications
Tax Assessor-Collector Association of Texas (TACA) Professional County Collector (PCC) Certification — Required within four (4) years of employment
Preferred Qualifications
Bilingual (English/Spanish)
One (1) year of property tax and/or motor vehicle experience
One (1) year of call center or information services experience
Employment Testing
Criminal background check: Yes
Motor Vehicle Record check: No
Drug screening: No
Physical exam: No
Psychological exam: No
Additional: Typing, Math and Excel Skills
A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) calendar days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website at www.wilco.org/hr.
Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.
Tobacco Free Workplace Policy Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e‑cigarettes, etc.) prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.
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