Sales Associate, Hermes (LAX - Tom Bradley International Terminal)
DFS Group, Los Angeles, CA, United States
What you'll be doing?
We are currently searching for an experienced and motivated Sales Associate to work Full‑Time in our Hermes boutique located in Tom Bradley International Terminal at Los Angeles International Airport.
As a Hermes Sales Associate, you will be the brand ambassador providing a one‑on‑one luxury selling experience for our customers. You will work on the most important role on the sales floor, and be the first direct conduit between our Products and our Customers. You will build customer loyalty and relationships while challenging yourself with sales and productivity targets.
Selling via the Best Customer Experience
Assist customers in selecting, purchasing, and refunding merchandise while demonstrating excellence in customer service.
Complete customer transactions in a professional and timely manner.
Identify customer's temperaments and recommend products that suit their style.
Respond to customer queries and complaints in a polite and courteous manner; refer to the Manager on Duty if appropriate.
Build clientele in a high‑profile, high‑volume location.
Floor and Product Presentation
Ensure floor presentation meets or exceeds brand and DFS requirements.
Maintain reasonable stock levels of all merchandise in the department.
Be familiar with the store layout; direct customers to merchandise, services and facilities as appropriate.
Assist the Management team in the coordination and execution of merchandising activities, e.g. inventory management, promotional activities and merchandise stock flow.
Ideal Candidate
2–5 years of experience in one‑to‑one selling in a luxury setting.
2–4 years of experience in a comparable luxury fashion house.
Demonstrated ability to identify, build and maintain a frequent, long‑term active client book.
Comfort with daily usage of tools to build long‑term individual sales growth through activity with Sales Force and My CIRCLE APP.
Ease with working in a highly involved coaching and development environment.
Ability to maintain ambassador personal CXE selling behaviors, meeting brand standards; sharing passion through retention of product heritage.
Demonstrated long‑term consistent elevated personal presentation and written communication in person.
The highest level of teamwork. Protecting the DFS and the brand image.
Confidentiality with all product and client sales including access to VIP client history.
Benefits
Day One Health Benefits
401k Plan Contributions
Paid Time Off
Paid Holidays
Monthly Commission/Incentives
Parking Reimbursement
Employee Discounts
This is an hourly non‑exempt, union position with a starting pay rate of $24.50 per hour, not including eligible commission and benefits.
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As a Hermes Sales Associate, you will be the brand ambassador providing a one‑on‑one luxury selling experience for our customers. You will work on the most important role on the sales floor, and be the first direct conduit between our Products and our Customers. You will build customer loyalty and relationships while challenging yourself with sales and productivity targets.
Selling via the Best Customer Experience
Assist customers in selecting, purchasing, and refunding merchandise while demonstrating excellence in customer service.
Complete customer transactions in a professional and timely manner.
Identify customer's temperaments and recommend products that suit their style.
Respond to customer queries and complaints in a polite and courteous manner; refer to the Manager on Duty if appropriate.
Build clientele in a high‑profile, high‑volume location.
Floor and Product Presentation
Ensure floor presentation meets or exceeds brand and DFS requirements.
Maintain reasonable stock levels of all merchandise in the department.
Be familiar with the store layout; direct customers to merchandise, services and facilities as appropriate.
Assist the Management team in the coordination and execution of merchandising activities, e.g. inventory management, promotional activities and merchandise stock flow.
Ideal Candidate
2–5 years of experience in one‑to‑one selling in a luxury setting.
2–4 years of experience in a comparable luxury fashion house.
Demonstrated ability to identify, build and maintain a frequent, long‑term active client book.
Comfort with daily usage of tools to build long‑term individual sales growth through activity with Sales Force and My CIRCLE APP.
Ease with working in a highly involved coaching and development environment.
Ability to maintain ambassador personal CXE selling behaviors, meeting brand standards; sharing passion through retention of product heritage.
Demonstrated long‑term consistent elevated personal presentation and written communication in person.
The highest level of teamwork. Protecting the DFS and the brand image.
Confidentiality with all product and client sales including access to VIP client history.
Benefits
Day One Health Benefits
401k Plan Contributions
Paid Time Off
Paid Holidays
Monthly Commission/Incentives
Parking Reimbursement
Employee Discounts
This is an hourly non‑exempt, union position with a starting pay rate of $24.50 per hour, not including eligible commission and benefits.
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