Customer Service Representative
Braman Termite and Pest Elimination, Lee, MA, United States
Customer Service Representative
Every call matters. Every customer matters. And at Braman, relationships matter. Braman Termite & Pest Elimination is a fourth‑generation, family‑owned company with more than 135 years of history. From our beginnings in the late 19th century to today, we've built our reputation on three simple values: pride, honesty, and quality. Those aren't just words — they guide how we treat our customers, how we support one another, and how we do business every day.
We're looking for a Customer Service Representative who brings professionalism, organization, and a calm, solutions‑focused approach to every interaction. If you enjoy helping customers, managing moving pieces, and being the communication hub between clients and field teams — this could be a great fit.
What You’ll Do
Customer Service & Communication: Answer and manage a high volume of inbound calls in a professional, courteous, and efficient manner; provide accurate information regarding services, pricing, scheduling, and company policies; respond to customer inquiries, concerns, and service issues, resolving directly or escalating when appropriate; communicate effectively with customers, technicians, sales staff, and management to ensure seamless service delivery; maintain accurate documentation of all customer interactions within company systems.
Inside Sales & Revenue Support: Conduct inside sales activities for residential and commercial customers; promote additional services and upgrades to existing customers; convert prospective inquiries into scheduled service appointments; support company revenue goals through proactive customer engagement and service recommendations.
Administrative & Operational Support: Ensure accuracy of customer records and service details; utilize company scheduling and CRM systems effectively; adhere to company policies, procedures, and performance standards; support departmental and organizational initiatives as assigned. This role plays a critical part in supporting customer retention, driving revenue growth, and maintaining the operational efficiency that our clients depend on.
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We're looking for a Customer Service Representative who brings professionalism, organization, and a calm, solutions‑focused approach to every interaction. If you enjoy helping customers, managing moving pieces, and being the communication hub between clients and field teams — this could be a great fit.
What You’ll Do
Customer Service & Communication: Answer and manage a high volume of inbound calls in a professional, courteous, and efficient manner; provide accurate information regarding services, pricing, scheduling, and company policies; respond to customer inquiries, concerns, and service issues, resolving directly or escalating when appropriate; communicate effectively with customers, technicians, sales staff, and management to ensure seamless service delivery; maintain accurate documentation of all customer interactions within company systems.
Inside Sales & Revenue Support: Conduct inside sales activities for residential and commercial customers; promote additional services and upgrades to existing customers; convert prospective inquiries into scheduled service appointments; support company revenue goals through proactive customer engagement and service recommendations.
Administrative & Operational Support: Ensure accuracy of customer records and service details; utilize company scheduling and CRM systems effectively; adhere to company policies, procedures, and performance standards; support departmental and organizational initiatives as assigned. This role plays a critical part in supporting customer retention, driving revenue growth, and maintaining the operational efficiency that our clients depend on.
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