Inside Sales Specialist- Hybrid
Northern Lights Candles, Wellsville, NY, United States
Inside Sales Specialist $17.50-$20.13hr Hybrid
Duties & Responsibilities
Effectively sell Company products to new and existing customers
Engage potential customers in dialogue that opens opportunities
Maintain and strengthen existing customer relationships
Process orders submitted through B2B portals, Faire, Shopify, MarketTime, etc
Promptly respond to all customer inquiries that come through directly and via customer portals or the shared inboxes NL Rep and NL Sales Team
Meet or exceed established sales targets and key performance indicators including outbound calls per day, email activities, follow up calls, and sales
Keep records of calls, sales, and note any useful information in the CRM
Maintain a call schedule to ensure all follow-up calls are performed in a timely manner as requested by manager
Handle all prospects with courtesy and professionalism; establish and maintain a high level of customer satisfaction in all interactions
Act as a product consultant when promoting, recommending, and selling the value of Company products
Effectively balance new lead generation versus follow up efforts
Follow up on all leads, orders, and shipments to ensure positive customer relations and encourage repeat orders
Create a strong follow up plan regarding the frequency and priority that customers will be called which will allow for greater efficiency and increased sales
Handle grievances while preserving Company reputation
Exceed customer expectations through superior customer service
Coordinate sales effort with team members and other departments.
Coordinate credit terms and payment arrangements when setting up new customers
Work with other departments as needed for specific customer requirements outlined in vendor agreements / routing guides
Writes debits, credits, return material authorizations and instructs receiving department on the disposition of returns.
Learn and master all Wholesale ecommerce portals Faire, MarketTime, Shopify, etc
Upload new and remove discontinued products on all Wholesale ecommerce portals ensuring content is consistent and accurate
Assists sales manager in conveying information to the field and outside reps. Trains new sales team members and incumbents as required
Collaborate with the Product Development team to provide market insights and contribute to the development of product offerings that meet customer needs
Facilitate resolution of operational issues to address customer problems and complaints to maximize satisfaction
Works closely with the PD dept for any custom projects involving customer artwork / logos. Provides instructions for processing the artwork. Upon receipt of virtual and hard samples, forwards them to manager and or customer. Upon receipt of approval, enters sales orders as necessary to prompt work orders for production.
Attend trade shows and participate in set up and/or tear down of booths as needed
Assist with e-sale events and cross-branded events (i.e., Zippo and Case)
Always promotes a positive company image in-house and while traveling.
Perform other related duties as assigned
Qualifications
Associate degree preferred
Wholesale, Retail, Or Giftware Sales Experience Preferred
Excellent customer service skills
Demonstrated Proficiency with Microsoft Office Suite
Outstanding verbal and written communication skills
Available for travel to trade shows
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Effectively sell Company products to new and existing customers
Engage potential customers in dialogue that opens opportunities
Maintain and strengthen existing customer relationships
Process orders submitted through B2B portals, Faire, Shopify, MarketTime, etc
Promptly respond to all customer inquiries that come through directly and via customer portals or the shared inboxes NL Rep and NL Sales Team
Meet or exceed established sales targets and key performance indicators including outbound calls per day, email activities, follow up calls, and sales
Keep records of calls, sales, and note any useful information in the CRM
Maintain a call schedule to ensure all follow-up calls are performed in a timely manner as requested by manager
Handle all prospects with courtesy and professionalism; establish and maintain a high level of customer satisfaction in all interactions
Act as a product consultant when promoting, recommending, and selling the value of Company products
Effectively balance new lead generation versus follow up efforts
Follow up on all leads, orders, and shipments to ensure positive customer relations and encourage repeat orders
Create a strong follow up plan regarding the frequency and priority that customers will be called which will allow for greater efficiency and increased sales
Handle grievances while preserving Company reputation
Exceed customer expectations through superior customer service
Coordinate sales effort with team members and other departments.
Coordinate credit terms and payment arrangements when setting up new customers
Work with other departments as needed for specific customer requirements outlined in vendor agreements / routing guides
Writes debits, credits, return material authorizations and instructs receiving department on the disposition of returns.
Learn and master all Wholesale ecommerce portals Faire, MarketTime, Shopify, etc
Upload new and remove discontinued products on all Wholesale ecommerce portals ensuring content is consistent and accurate
Assists sales manager in conveying information to the field and outside reps. Trains new sales team members and incumbents as required
Collaborate with the Product Development team to provide market insights and contribute to the development of product offerings that meet customer needs
Facilitate resolution of operational issues to address customer problems and complaints to maximize satisfaction
Works closely with the PD dept for any custom projects involving customer artwork / logos. Provides instructions for processing the artwork. Upon receipt of virtual and hard samples, forwards them to manager and or customer. Upon receipt of approval, enters sales orders as necessary to prompt work orders for production.
Attend trade shows and participate in set up and/or tear down of booths as needed
Assist with e-sale events and cross-branded events (i.e., Zippo and Case)
Always promotes a positive company image in-house and while traveling.
Perform other related duties as assigned
Qualifications
Associate degree preferred
Wholesale, Retail, Or Giftware Sales Experience Preferred
Excellent customer service skills
Demonstrated Proficiency with Microsoft Office Suite
Outstanding verbal and written communication skills
Available for travel to trade shows
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