Sales Operations Specialist
Sub-Zero Group, Inc., Madison, WI, United States
Overview
Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family‑owned company in the Madison area. Icons of design and paragons of performance and quality, Sub‑Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability.
The Sales Operations Specialist I position is part of the Sales Ops - Systems team, which operates within the broader Sales Operations Department. This structure ensures alignment between sales strategy, operations, and enablement initiatives to drive sales productivity and efficiency. Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.
Primary Responsibilities This position will provide support and training to our Showroom teams across the country, provide analysis to distributor leadership, and collaborate with multiple departments at our corporate offices to deliver projects to meet deadlines. Core responsibilities will include:
Lead Training & Development
Deliver engaging technical and soft‑skills training for showroom consultants and managers
Help teams execute a luxury customer experience
Provide structured, empathetic coaching and follow‑up
Facilitate presentations at Showroom Manager & Consultant Conferences
Support Showroom Operations
Conduct showroom support visits annually
Maintain strong partnerships with Showroom Managers & their teams
Build trusted relationships with distributor leadership and showroom teams
Support new consultant onboarding and additional training visits as needed
Drive Process Improvement
Learn current showroom and sales processes; identify gaps and opportunities
Ask the right questions to uncover root causes
Develop solutions, build implementation plans, and execute them
Collaborate cross‑functionally with Inside Sales, TSMs, and Operations
Influence without authority through trust and credibility
Analyze & Report Performance
Track Purchase Funnel effectiveness through Power BI and Microsoft Dynamics
Review quarterly PTP performance and identify trends
Share insights and recommendations with showroom leaders
Evaluate training effectiveness and refine content based on outcomes
Required Qualifications
Bachelor’s degree in marketing, communications, business, or equivalent experience
Strong presence and confidence leading group training sessions
Empathetic, structured communicator
Curious, relationship‑focused, and highly collaborative
Strategic thinker and problem solver
Ability to influence without authority
Strong analytical mindsetMicrosoft Office Suite proficiencyAbility to travel domestically up to 40% of the year
Preferred Qualifications
2+ years of sales operations, customer service, or marketing experience
Experience developing and executing professional training programs
Experience collecting and acting on trainee feedback
Technical proficiency with Power BI and Microsoft Dynamics
We Value Our Employees By Providing
Competitive compensation based on skills
Industry leading health, dental, and vision plans
Generous 401(k) savings and profit sharing
On‑site UW Health clinic, fitness center, and walking paths
Education assistance and internal training programs
Electric vehicle charging
Maternity & paternity leave
Interested in learning more on our robust benefits package we offer? Click here!
This position requires a pre‑employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.
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The Sales Operations Specialist I position is part of the Sales Ops - Systems team, which operates within the broader Sales Operations Department. This structure ensures alignment between sales strategy, operations, and enablement initiatives to drive sales productivity and efficiency. Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.
Primary Responsibilities This position will provide support and training to our Showroom teams across the country, provide analysis to distributor leadership, and collaborate with multiple departments at our corporate offices to deliver projects to meet deadlines. Core responsibilities will include:
Lead Training & Development
Deliver engaging technical and soft‑skills training for showroom consultants and managers
Help teams execute a luxury customer experience
Provide structured, empathetic coaching and follow‑up
Facilitate presentations at Showroom Manager & Consultant Conferences
Support Showroom Operations
Conduct showroom support visits annually
Maintain strong partnerships with Showroom Managers & their teams
Build trusted relationships with distributor leadership and showroom teams
Support new consultant onboarding and additional training visits as needed
Drive Process Improvement
Learn current showroom and sales processes; identify gaps and opportunities
Ask the right questions to uncover root causes
Develop solutions, build implementation plans, and execute them
Collaborate cross‑functionally with Inside Sales, TSMs, and Operations
Influence without authority through trust and credibility
Analyze & Report Performance
Track Purchase Funnel effectiveness through Power BI and Microsoft Dynamics
Review quarterly PTP performance and identify trends
Share insights and recommendations with showroom leaders
Evaluate training effectiveness and refine content based on outcomes
Required Qualifications
Bachelor’s degree in marketing, communications, business, or equivalent experience
Strong presence and confidence leading group training sessions
Empathetic, structured communicator
Curious, relationship‑focused, and highly collaborative
Strategic thinker and problem solver
Ability to influence without authority
Strong analytical mindsetMicrosoft Office Suite proficiencyAbility to travel domestically up to 40% of the year
Preferred Qualifications
2+ years of sales operations, customer service, or marketing experience
Experience developing and executing professional training programs
Experience collecting and acting on trainee feedback
Technical proficiency with Power BI and Microsoft Dynamics
We Value Our Employees By Providing
Competitive compensation based on skills
Industry leading health, dental, and vision plans
Generous 401(k) savings and profit sharing
On‑site UW Health clinic, fitness center, and walking paths
Education assistance and internal training programs
Electric vehicle charging
Maternity & paternity leave
Interested in learning more on our robust benefits package we offer? Click here!
This position requires a pre‑employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.
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