Sales & Catering Administrative Support
Donohoe Hospitality Services, College Park, MD, United States
Job Details
Position Title:
Sales & Catering Administrative Support Location:
The Hotel at the University of Maryland Department:
Sales & Catering Reports To:
Director of Sales / Sales & Catering Leadership Salary Range:
$23.00 - $25.00 per hour (experience-based compensation)
Position Summary At
The Hotel at the University of Maryland , the
Sales & Catering Administrative Support
provides administrative and operational support to the Sales, Catering, and Conference Services teams. This role serves as a key liaison between clients and hotel departments, ensuring the seamless execution of meetings, events, and group business. The Coordinator supports client communications, prepares event documentation, maintains accurate records, and contributes to revenue growth through exceptional service and organizational excellence. This position is ideal for an individual seeking career growth within hotel sales, catering, and conference services.
Essential Functions Client & Interdepartmental Support
Serve as a liaison between clients and hotel operational departments to ensure contracted services are executed accurately.
Respond to phone, email, and RFP inquiries in a timely and professional manner.
Greet clients and guests, anticipating needs and delivering exceptional service.
Distribute executed contracts and related documents to internal departments and external partners.
Sales & Catering Administrative Support
Maintain organized and accurate digital and physical client files.
Merge, edit, and prepare contracts and agreements using Delphi FDC.
Prepare and distribute Banquet Event Orders (BEOs) and group resumes for Catering and Conference Services review.
Assist with courtesy room blocks and group reservations coordination.
Support monthly sales reporting, deposits, commission tracking, and other event-related accounting processes.
Record and distribute weekly departmental meeting notes.
Perform general clerical duties, including preparing gift certificates and assembling weekly sales schedules.
Event & Operational Coordination
Conduct site tours and present hotel features and event capabilities to prospective clients.
Prepare showrooms to brand standards (lighting, temperature, music, presentation).
Ensure timely communication of event details to operational teams.
Maintain knowledge of hotel amenities, local attractions, and service standards.
Compliance & Team Engagement
Follow all operational, safety, and emergency procedures.
Report accidents, incidents, or property damage promptly.
Attend required departmental meetings and training sessions.
Support peak business periods, including weekends, holidays, and special events.
Perform additional duties as assigned to support departmental and hotel objectives.
Job Knowledge, Skills & Abilities
Strong written and verbal communication skills.
Proficiency in Delphi FDC (contracts, BEOs, resumes).
Solid organizational skills with strong attention to detail.
Ability to manage multiple priorities in a fast‑paced environment.
Basic math skills for deposits, commissions, and event billing support.
Professional demeanor with strong customer service orientation.
Technical proficiency in Microsoft Office (Outlook, Word, Excel) and hotel systems, including Maestro and Delphi.
Qualifications
Minimum of two (2) years of administrative experience in a hospitality environment preferred.
High School Diploma or equivalent required.
Proficiency in Microsoft Office applications required.
Career Growth Opportunity This position offers hands‑on exposure to hotel sales, catering operations, conference services, and event execution. The Sales & Catering Coordinator plays a vital role in driving client satisfaction, repeat business, and overall hotel revenue performance, while gaining foundational experience for advancement within the hospitality sales discipline.
Benefits And Perks Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, hotel room discounts, and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. Minimum 32 hours/week to qualify We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.
If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.
Disclaimer This job description reflects the general nature and level of work performed and is not intended to be all-inclusive. Associates may be required to perform additional duties as assigned in accordance with company policies and applicable laws. Employment is at-will.
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Sales & Catering Administrative Support Location:
The Hotel at the University of Maryland Department:
Sales & Catering Reports To:
Director of Sales / Sales & Catering Leadership Salary Range:
$23.00 - $25.00 per hour (experience-based compensation)
Position Summary At
The Hotel at the University of Maryland , the
Sales & Catering Administrative Support
provides administrative and operational support to the Sales, Catering, and Conference Services teams. This role serves as a key liaison between clients and hotel departments, ensuring the seamless execution of meetings, events, and group business. The Coordinator supports client communications, prepares event documentation, maintains accurate records, and contributes to revenue growth through exceptional service and organizational excellence. This position is ideal for an individual seeking career growth within hotel sales, catering, and conference services.
Essential Functions Client & Interdepartmental Support
Serve as a liaison between clients and hotel operational departments to ensure contracted services are executed accurately.
Respond to phone, email, and RFP inquiries in a timely and professional manner.
Greet clients and guests, anticipating needs and delivering exceptional service.
Distribute executed contracts and related documents to internal departments and external partners.
Sales & Catering Administrative Support
Maintain organized and accurate digital and physical client files.
Merge, edit, and prepare contracts and agreements using Delphi FDC.
Prepare and distribute Banquet Event Orders (BEOs) and group resumes for Catering and Conference Services review.
Assist with courtesy room blocks and group reservations coordination.
Support monthly sales reporting, deposits, commission tracking, and other event-related accounting processes.
Record and distribute weekly departmental meeting notes.
Perform general clerical duties, including preparing gift certificates and assembling weekly sales schedules.
Event & Operational Coordination
Conduct site tours and present hotel features and event capabilities to prospective clients.
Prepare showrooms to brand standards (lighting, temperature, music, presentation).
Ensure timely communication of event details to operational teams.
Maintain knowledge of hotel amenities, local attractions, and service standards.
Compliance & Team Engagement
Follow all operational, safety, and emergency procedures.
Report accidents, incidents, or property damage promptly.
Attend required departmental meetings and training sessions.
Support peak business periods, including weekends, holidays, and special events.
Perform additional duties as assigned to support departmental and hotel objectives.
Job Knowledge, Skills & Abilities
Strong written and verbal communication skills.
Proficiency in Delphi FDC (contracts, BEOs, resumes).
Solid organizational skills with strong attention to detail.
Ability to manage multiple priorities in a fast‑paced environment.
Basic math skills for deposits, commissions, and event billing support.
Professional demeanor with strong customer service orientation.
Technical proficiency in Microsoft Office (Outlook, Word, Excel) and hotel systems, including Maestro and Delphi.
Qualifications
Minimum of two (2) years of administrative experience in a hospitality environment preferred.
High School Diploma or equivalent required.
Proficiency in Microsoft Office applications required.
Career Growth Opportunity This position offers hands‑on exposure to hotel sales, catering operations, conference services, and event execution. The Sales & Catering Coordinator plays a vital role in driving client satisfaction, repeat business, and overall hotel revenue performance, while gaining foundational experience for advancement within the hospitality sales discipline.
Benefits And Perks Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, hotel room discounts, and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. Minimum 32 hours/week to qualify We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.
If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.
Disclaimer This job description reflects the general nature and level of work performed and is not intended to be all-inclusive. Associates may be required to perform additional duties as assigned in accordance with company policies and applicable laws. Employment is at-will.
#J-18808-Ljbffr