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Customer Success Coordinator (Marketing)

Anchor Wave Digital Marketing Agency, Tucson, AZ, United States


Are you passionate about marketing and people? Does your enthusiasm naturally show up as connection, curiosity, and the ability to bond with others around what makes people tick? Do you also find yourself constantly thinking about marketing strategy, website performance, social media messaging, and what drives real consumer behavior change? If so, we’d love to meet you. We’re looking for a

Client Success Coordinator (CSC)

who serves as the human connector between small business owners, internal teams, and marketing strategy execution. This role is designed for someone with

at least 5 years of experience working in a marketing agency environment in a client-facing role , such as account management, client success, marketing consulting, or strategy coordination. The ideal candidate brings hands‑on experience supporting

website strategy, digital campaigns, and social media marketing , and understands how these channels work together to drive results. This position blends

client consulting, strategic thinking, and strong marketing writing

to guide clients from Point A to Point B with clarity, confidence, and measurable outcomes. The CSC is empowered to guide strategy, make recommendations, and advocate for what will best serve each client’s goals. They stay organized and clearly articulate strategy through well‑written briefs, emails, presentations,

website messaging, landing page copy, and social media campaign messaging . Strategic copywriting and marketing clarity are core skills of this role. In this role, you’ll interview clients to uncover key insights, goals, and challenges, transforming those discoveries into clear marketing strategies. You’ll also report back on results, data, and outcomes, continuously consulting with clients to refine strategy and improve performance. Ultimately, you are accountable for ensuring clients feel

clear, confident, and supported while achieving measurable marketing progress. This is

not a traditional customer service role.

This position is for a

marketing‑minded consultant and strategic communicator

who thrives in client‑facing strategy, execution, and writing‑driven clarity. The ideal candidate loves marketing fundamentals like developing buyer personas, crafting compelling website and social messaging, addressing customer pain points, and overcoming common objections through thoughtful strategy and messaging. Just as importantly, you love people. You’re energized by real conversations, comfortable hopping on phone or Zoom calls, and skilled at writing emails that feel genuine, clear, and engaging. You’re a

strategic thinker with agency experience , highly organized, collaborative, open to feedback, and eager to grow. You thrive in a team environment and take pride in helping clients succeed through meaningful connection and smart marketing strategy. If you feel aligned with this role, please

apply on our website here: https://anchorwave.com/career/client-success-coordinator/

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