Bilingual Customer Service Representative
LHH, Brea, CA, United States
We are seeking a detail-oriented and professional Bilingual French Customer Service Representative.
The ideal candidate is fluent in French and English, experienced in CRM systems and SAP, and comfortable working in a structured, professional environment. This role requires strong communication skills, accuracy in order processing, and the ability to effectively manage follow‑ups and account verification.
Key Responsibilities
Provide professional customer support in both
French and English
(written and verbal).
Follow up on customer emails and inquiries in a timely and accurate manner.
Verify purchase orders (POs), account numbers, pricing, and order details.
Process and track customer orders using
CRM systems and SAP .
Ensure orders are entered correctly and processed efficiently.
Coordinate with internal departments (sales, logistics, finance) to resolve order or account discrepancies.
Maintain accurate customer records and documentation.
Support continuous improvement of customer service processes.
Qualifications
Fluency in
French and English
(required).
Minimum 2+ years of customer service experience in a professional or corporate environment.
Hands‑on experience with
CRM systems
(e.g., Salesforce, Dynamics, or similar).
Working knowledge of
SAP
for order processing and account management.
Strong attention to detail and accuracy.
Excellent written and verbal communication skills.
Ability to manage multiple tasks and meet deadlines.
Strong organizational and problem‑solving skills.
Preferred Skills
Experience in order management or supply chain environment.
Familiarity with ERP systems beyond SAP.
Ability to work independently and collaboratively within a team.
What We Offer
Competitive salary and benefits package
Professional, team‑oriented work environment
Opportunities for growth and advancement
Ongoing training and development
If you are a motivated bilingual professional with strong system experience and a passion for delivering exceptional customer service, we encourage you to apply.
Benefit offerings: Benefits include medical, dental, vision, additional voluntary benefits, 401k plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
LHH | Privacy Policy
View the Lee Hecht Harrison Privacy Policy here and learn more about how information is handled on the site. Please contact us if you require more information.
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Key Responsibilities
Provide professional customer support in both
French and English
(written and verbal).
Follow up on customer emails and inquiries in a timely and accurate manner.
Verify purchase orders (POs), account numbers, pricing, and order details.
Process and track customer orders using
CRM systems and SAP .
Ensure orders are entered correctly and processed efficiently.
Coordinate with internal departments (sales, logistics, finance) to resolve order or account discrepancies.
Maintain accurate customer records and documentation.
Support continuous improvement of customer service processes.
Qualifications
Fluency in
French and English
(required).
Minimum 2+ years of customer service experience in a professional or corporate environment.
Hands‑on experience with
CRM systems
(e.g., Salesforce, Dynamics, or similar).
Working knowledge of
SAP
for order processing and account management.
Strong attention to detail and accuracy.
Excellent written and verbal communication skills.
Ability to manage multiple tasks and meet deadlines.
Strong organizational and problem‑solving skills.
Preferred Skills
Experience in order management or supply chain environment.
Familiarity with ERP systems beyond SAP.
Ability to work independently and collaboratively within a team.
What We Offer
Competitive salary and benefits package
Professional, team‑oriented work environment
Opportunities for growth and advancement
Ongoing training and development
If you are a motivated bilingual professional with strong system experience and a passion for delivering exceptional customer service, we encourage you to apply.
Benefit offerings: Benefits include medical, dental, vision, additional voluntary benefits, 401k plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
LHH | Privacy Policy
View the Lee Hecht Harrison Privacy Policy here and learn more about how information is handled on the site. Please contact us if you require more information.
#J-18808-Ljbffr