Marketing Assistant Manager
Caesars Entertainment, Kansas City, MO, United States
Job Description
Lead, hire, and manage a high-performing guest service team to ensure excellent customer satisfaction and operational efficiency.
Model outstanding service standards and inspire the team through strong leadership and best practices.
Deliver ongoing coaching, feedback, and formal mid-year and annual performance reviews.
Oversee departmental financials, including P&L management and staff scheduling.
Analyze revenue and cost reports, present updates, and recommend actions to address financial variances.
Assist in planning, executing, and evaluating promotions and special events.
Partner with agencies, team members, and participants to ensure smooth execution of promotions and tournaments.
Manage Caesars Rewards operations, including training, scheduling, and performance oversight to ensure compliance with regulations.
Ensure audit compliance and communicate program updates in partnership with the corporate Caesars Rewards team.
Responsibilities
College degree or equivalent work experience preferred.
Must be 21 years of age.
Must possess a minimum of three to five years of successful management experience as well as three to five years of successful experience in casinos/hotels, customer service or host experience (Experience with luxury brands preferred).
Must be able to work any day of the week and any shift, including holidays and weekends.
Must pass background check, and MO Gaming License Process.
Must present a well-groomed appearance.
Excellent interpersonal, communication, problem solving, leadership and analytical skills required.
Must have a systematic and process-oriented mind-set to ensure seamless end-to-end customer experiences.
Motivator, coach, and trainer.
Strategic problem-solving skills, yet comfortable overseeing day to day activities
Must be a proactive change agent.
Should have track record of success in both taking risks and making prudent business decisions.
Qualifications
Must be able to work with a team mentality.
Must be able to sit, stand, bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 20 lbs or more.
Must be able to stand for prolonged periods of time or entire shift.
Must be able to work at a fast pace and in stressful situations.
Is able to tolerate areas containing second-hand smoke, high noise levels, bright lights and dust.
Must be able to read, write, speak and understand English.
Must be able to maneuver around office areas, effectively work in high traffic areas and responds to visual and aural cues.
Must have manual dexterity to manipulate props and present customers with gifts/prizes.
Must be able to respond to both visual and aural cues.
Knowledgeable in data entry, read and interpret output from a computer.
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Lead, hire, and manage a high-performing guest service team to ensure excellent customer satisfaction and operational efficiency.
Model outstanding service standards and inspire the team through strong leadership and best practices.
Deliver ongoing coaching, feedback, and formal mid-year and annual performance reviews.
Oversee departmental financials, including P&L management and staff scheduling.
Analyze revenue and cost reports, present updates, and recommend actions to address financial variances.
Assist in planning, executing, and evaluating promotions and special events.
Partner with agencies, team members, and participants to ensure smooth execution of promotions and tournaments.
Manage Caesars Rewards operations, including training, scheduling, and performance oversight to ensure compliance with regulations.
Ensure audit compliance and communicate program updates in partnership with the corporate Caesars Rewards team.
Responsibilities
College degree or equivalent work experience preferred.
Must be 21 years of age.
Must possess a minimum of three to five years of successful management experience as well as three to five years of successful experience in casinos/hotels, customer service or host experience (Experience with luxury brands preferred).
Must be able to work any day of the week and any shift, including holidays and weekends.
Must pass background check, and MO Gaming License Process.
Must present a well-groomed appearance.
Excellent interpersonal, communication, problem solving, leadership and analytical skills required.
Must have a systematic and process-oriented mind-set to ensure seamless end-to-end customer experiences.
Motivator, coach, and trainer.
Strategic problem-solving skills, yet comfortable overseeing day to day activities
Must be a proactive change agent.
Should have track record of success in both taking risks and making prudent business decisions.
Qualifications
Must be able to work with a team mentality.
Must be able to sit, stand, bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 20 lbs or more.
Must be able to stand for prolonged periods of time or entire shift.
Must be able to work at a fast pace and in stressful situations.
Is able to tolerate areas containing second-hand smoke, high noise levels, bright lights and dust.
Must be able to read, write, speak and understand English.
Must be able to maneuver around office areas, effectively work in high traffic areas and responds to visual and aural cues.
Must have manual dexterity to manipulate props and present customers with gifts/prizes.
Must be able to respond to both visual and aural cues.
Knowledgeable in data entry, read and interpret output from a computer.
#J-18808-Ljbffr