Senior Dynamics 365 Administrator

ttg Talent Solutions is partnering with a well-established organization seeking a

Senior CRM Administrator with strong Dynamics 365 cloud environments ownership

to lead the management, customization, integration, and validation of enterprise CRM solutions built on

Microsoft Dynamics 365, Dataverse, and the Power Platform .

This role plays a critical part in enterprise modernization and integration initiatives, supporting both

Dynamics CRM 2016 on-premises and Dynamics 365 cloud environments . The ideal candidate combines deep CRM administration expertise with automation, Azure integrations, SQL analysis, and a disciplined QA mindset—serving as the final quality gate before production deployment.

This is a high-impact opportunity for a professional who thrives at the intersection of technology, governance, and operational excellence.

ESSENTIAL DUTIES & RESPONSIBILITIES

Design, develop, and maintain

Power Automate flows

for CRM and cross-system automation.

Build and orchestrate system integrations using

Azure Logic Apps .

Develop and test

Power Apps

(model-driven and canvas) integrated with Dataverse.

Administer and support

Dynamics CRM 2016 (on-prem)

and

Dynamics 365 (cloud)

environments.

Manage Dataverse architecture including tables, relationships, forms, views, dashboards, and security roles.

Customize CRM functionality using workflows, business rules, calculated fields, and automation tools.

Support system upgrades, cloud migrations, and environment lifecycle management (Dev/UAT/Prod).

Maintain platform stability, governance, security, logging, and performance best practices.

Collaborate with BI teams supporting

Power BI datasets

sourced from Dataverse and SQL.

Serve as

QA Owner

for CRM-related implementations and integrations:

Execute functional, regression, and end-to-end testing

Validate cross-system business processes

Identify, document, and track defects

Coordinate User Acceptance Testing (UAT)

Act as final approval gate prior to production release

REQUIREMENTS

5+ years of experience administering and customizing

Microsoft Dynamics 365 CRM

Hands‑on experience with

Dynamics CRM 2016 (on-prem)

and

Dynamics 365 (cloud)

Extensive knowledge of

Dataverse architecture and security

Strong SQL querying and data analysis skills

Experience with:

Power Automate

Power Apps

Azure Data Factory and/or Azure Functions (preferred)

Proven experience owning QA processes for CRM integrations and enterprise implementations

Experience validating integrations across ERP systems, APIs, portals, and reporting platforms

Understanding of CRM data models and business process flows

Familiarity with CI/CD pipelines for Power Platform and Dynamics 365

Experience supporting Power BI reporting environments

Experience working within Agile or hybrid delivery frameworks

Bachelor’s Degree preferred (or equivalent experience)

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