Customer Service Representative – Remote
TEKsystems, Beaverton, OR, United States
Customer Service Representative (Patient Support)
Location: Portland, OR (Must be local to Portland or surrounding areas)
Are you passionate about helping people and delivering exceptional customer service? We’re looking for empathetic, driven Customer Service Representatives to support patients through a financial wellness program designed to make healthcare more affordable and accessible.
In this role, you’ll be the trusted voice for patients—answering questions, guiding them through their options, and helping them stay on track with payments—all while providing a first‑class, white‑glove experience.
What You’ll Do
Serve as the primary phone contact for patients and potential patients, handling both inbound and outbound calls
Make outbound calls, including:
Welcome calls to newly enrolled participants
Follow‑ups on past‑due accounts
Service calls to non‑enrolled patients
Special outreach campaigns aligned with our patient advocacy mission
Educate patients on program benefits and encourage enrollment and payment activity with professionalism and empathy
Deliver high‑quality customer service as a patient advocate and brand ambassador
Accurately document call activity, patient interactions, and outcomes using a proprietary CRM system
Escalate concerns or complaints appropriately to ensure timely resolution
Participate in ongoing coaching, mentoring, and quality evaluations to continuously grow your skills
What We’re Looking For
A strong customer service mindset—experience in retail, restaurants, call centers, or similar roles is welcome
High school diploma or equivalent work experience preferred
1–2 years of phone‑based customer support or call center experience preferred
Experience in healthcare or financial services, including familiarity with HIPAA, is a plus
Comfortable making outbound calls and discussing payments in a respectful, supportive manner
Coachable, open to feedback, and motivated to grow
Reliable, detail‑oriented, and comfortable using technology and CRM systems
Work Environment Requirements
Must reside in Portland, OR or surrounding areas
Must have a quiet, private workspace
Workspace cannot be shared with other people during work hours
Job Type & Location This is a Contract to Hire position based out of Beaverton, OR.
Pay and Benefits The pay range for this position is $19.00 – $20.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan — Pre‑tax and Roth post‑tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long‑term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully remote position.
Application Deadline This position is anticipated to close on Mar 18, 2026.
About TEKsystems: We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr
Are you passionate about helping people and delivering exceptional customer service? We’re looking for empathetic, driven Customer Service Representatives to support patients through a financial wellness program designed to make healthcare more affordable and accessible.
In this role, you’ll be the trusted voice for patients—answering questions, guiding them through their options, and helping them stay on track with payments—all while providing a first‑class, white‑glove experience.
What You’ll Do
Serve as the primary phone contact for patients and potential patients, handling both inbound and outbound calls
Make outbound calls, including:
Welcome calls to newly enrolled participants
Follow‑ups on past‑due accounts
Service calls to non‑enrolled patients
Special outreach campaigns aligned with our patient advocacy mission
Educate patients on program benefits and encourage enrollment and payment activity with professionalism and empathy
Deliver high‑quality customer service as a patient advocate and brand ambassador
Accurately document call activity, patient interactions, and outcomes using a proprietary CRM system
Escalate concerns or complaints appropriately to ensure timely resolution
Participate in ongoing coaching, mentoring, and quality evaluations to continuously grow your skills
What We’re Looking For
A strong customer service mindset—experience in retail, restaurants, call centers, or similar roles is welcome
High school diploma or equivalent work experience preferred
1–2 years of phone‑based customer support or call center experience preferred
Experience in healthcare or financial services, including familiarity with HIPAA, is a plus
Comfortable making outbound calls and discussing payments in a respectful, supportive manner
Coachable, open to feedback, and motivated to grow
Reliable, detail‑oriented, and comfortable using technology and CRM systems
Work Environment Requirements
Must reside in Portland, OR or surrounding areas
Must have a quiet, private workspace
Workspace cannot be shared with other people during work hours
Job Type & Location This is a Contract to Hire position based out of Beaverton, OR.
Pay and Benefits The pay range for this position is $19.00 – $20.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan — Pre‑tax and Roth post‑tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long‑term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully remote position.
Application Deadline This position is anticipated to close on Mar 18, 2026.
About TEKsystems: We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr