Customer Service Rep. - Remote - Local To Portland, OR
TEKsystems, Happy Valley, OR, United States
Customer Service Representative
Location:
Remote (Must be local to Portland, OR or surrounding areas)
Employment Type:
Contract-to-Hire
Pay Rate:
$19.00/hr for English‑speaking candidates
$20.50/hr for bilingual (Spanish/English) candidates
Start Date:
4/10
About The Organization Join a mission‑driven organization dedicated to helping patients manage healthcare costs through flexible payment solutions. This team focuses on improving patient financial experiences by providing compassionate support and innovative tools that make healthcare more accessible and affordable.
About The Role We are seeking Customer Service Representatives to join a growing team supporting patients enrolled in a healthcare payment program. In this role, you will handle both inbound and outbound calls, assisting patients with account setup, payment processing, and program enrollment.
Key Responsibilities
Serve as the primary phone contact for account holders and potential customers.
Make outbound calls for welcome calls, past‑due accounts, and special campaigns.
Document call activity using CRM tools and escalate issues as needed.
Deliver exceptional customer service and act as an advocate for patients.
Participate in ongoing coaching and quality evaluations.
Required Skills & Qualifications Experience
Customer service experience (retail, hospitality, call center, etc.)
1–2 years of call center or telephone support experience preferred
High school diploma or equivalent preferred
Knowledge of HIPAA and experience in healthcare or financial services is a plus
Technical Requirements
High‑speed internet: Minimum 100 Mbps download / 35 Mbps upload
Private, password‑protected Wi‑Fi and Ethernet connection (cable provided)
Quiet, private workspace with room for two monitors
Smartphone for two‑factor authentication
Other Requirements
Must be available Monday–Friday, 5:00 AM–5:00 PM
Cannot miss any time during the 4‑week training period
Must be able to pick up and return equipment at the Beaverton office
Training Schedule
Duration: 4 weeks
Weeks 1–2: Virtual classroom training
Week 3: Shadowing and taking calls
Week 4: Nesting with team support
Benefits Upon Conversion
Medical, Dental, Vision
401(k) with company match
Life and Disability Insurance
3 weeks PTO and 10 paid holidays
Interview Process
30‑minute MS Teams interview
Bilingual candidates will complete a Spanish conversation assessment
Application Deadline This position is anticipated to close on Mar 23, 2026.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Remote (Must be local to Portland, OR or surrounding areas)
Employment Type:
Contract-to-Hire
Pay Rate:
$19.00/hr for English‑speaking candidates
$20.50/hr for bilingual (Spanish/English) candidates
Start Date:
4/10
About The Organization Join a mission‑driven organization dedicated to helping patients manage healthcare costs through flexible payment solutions. This team focuses on improving patient financial experiences by providing compassionate support and innovative tools that make healthcare more accessible and affordable.
About The Role We are seeking Customer Service Representatives to join a growing team supporting patients enrolled in a healthcare payment program. In this role, you will handle both inbound and outbound calls, assisting patients with account setup, payment processing, and program enrollment.
Key Responsibilities
Serve as the primary phone contact for account holders and potential customers.
Make outbound calls for welcome calls, past‑due accounts, and special campaigns.
Document call activity using CRM tools and escalate issues as needed.
Deliver exceptional customer service and act as an advocate for patients.
Participate in ongoing coaching and quality evaluations.
Required Skills & Qualifications Experience
Customer service experience (retail, hospitality, call center, etc.)
1–2 years of call center or telephone support experience preferred
High school diploma or equivalent preferred
Knowledge of HIPAA and experience in healthcare or financial services is a plus
Technical Requirements
High‑speed internet: Minimum 100 Mbps download / 35 Mbps upload
Private, password‑protected Wi‑Fi and Ethernet connection (cable provided)
Quiet, private workspace with room for two monitors
Smartphone for two‑factor authentication
Other Requirements
Must be available Monday–Friday, 5:00 AM–5:00 PM
Cannot miss any time during the 4‑week training period
Must be able to pick up and return equipment at the Beaverton office
Training Schedule
Duration: 4 weeks
Weeks 1–2: Virtual classroom training
Week 3: Shadowing and taking calls
Week 4: Nesting with team support
Benefits Upon Conversion
Medical, Dental, Vision
401(k) with company match
Life and Disability Insurance
3 weeks PTO and 10 paid holidays
Interview Process
30‑minute MS Teams interview
Bilingual candidates will complete a Spanish conversation assessment
Application Deadline This position is anticipated to close on Mar 23, 2026.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr