Benefits Specialist
Green Key Resources, New York, NY, United States
A healthcare organization in Manhattan is seeking a Benefits Specialist. Must have strong recent experience with benefits across all areas including medical, dental, vision, 401K, ADA and leaves. Ideally experience out of a high-volume environment.
Hours: 9am-5pm
Pay rate: $45-50/hr
6-month contract, could convert to a salaried position
Responsibilities
Serve as an escalation resource for benefits-related cases, ensuring accurate administration and high-quality employee support. Manage complex benefits inquiries, including medical, dental, vision, life, disability, and retirement programs. Provide guidance on eligibility, enrollment, documentation requirements, and process navigation for employees. Collaborate for policy interpretation and compliance determinations. Support continuous improvement efforts to enhance employee experience and reduce unnecessary escalations. Participate in operational reviews to identify trends and strengthen service delivery. Contribute to maintaining and updating knowledge base articles and standard operating procedures. Manage complex benefits-related inquiries and provide accurate guidance on program eligibility and enrollment. Prepare structured escalation summaries for compliance-sensitive matters. Deliver empathetic and professional service to employees and managers. Identify root causes of recurring inquiries and recommend process improvements. Train and guide team members on benefits processes and documentation standards. Audit benefits transactions for data accuracy and compliance. Requirements
Minimum of 3 years of experience in benefits administration or HR operations. Working knowledge of employee benefits regulations and compliance considerations. Experience handling complex employee benefits inquiries and escalations. Proficiency in using HRIS systems, preferably Workday. Strong written and verbal communication skills. Ability to manage multiple priorities in a high-volume environment. High school diploma or GED required; bachelor’s degree preferred. Experience in healthcare or regulated environments is advantageous.
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Serve as an escalation resource for benefits-related cases, ensuring accurate administration and high-quality employee support. Manage complex benefits inquiries, including medical, dental, vision, life, disability, and retirement programs. Provide guidance on eligibility, enrollment, documentation requirements, and process navigation for employees. Collaborate for policy interpretation and compliance determinations. Support continuous improvement efforts to enhance employee experience and reduce unnecessary escalations. Participate in operational reviews to identify trends and strengthen service delivery. Contribute to maintaining and updating knowledge base articles and standard operating procedures. Manage complex benefits-related inquiries and provide accurate guidance on program eligibility and enrollment. Prepare structured escalation summaries for compliance-sensitive matters. Deliver empathetic and professional service to employees and managers. Identify root causes of recurring inquiries and recommend process improvements. Train and guide team members on benefits processes and documentation standards. Audit benefits transactions for data accuracy and compliance. Requirements
Minimum of 3 years of experience in benefits administration or HR operations. Working knowledge of employee benefits regulations and compliance considerations. Experience handling complex employee benefits inquiries and escalations. Proficiency in using HRIS systems, preferably Workday. Strong written and verbal communication skills. Ability to manage multiple priorities in a high-volume environment. High school diploma or GED required; bachelor’s degree preferred. Experience in healthcare or regulated environments is advantageous.
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