Senior Salesforce Developer, Service Cloud
iRobot Corporation, Bedford, MA, United States
Introduction
We are looking for a Senior Salesforce Developer with strong experience in Service Cloud and hands-on exposure Agentforce. This role will support and enhance our Customer Care CRM platform, including an existing AI-powered chatbot used for customer troubleshooting. You will help expand the chatbot to support Agentforce actions, and scale it globally to support Europe and Japan with multilingual and localized workflows. This role combines Salesforce development, integrations, and AI-driven automation. What You Will Do: Design, build, and support solutions on
Salesforce Service Cloud, Salesforce Order Management (OMS)
using Apex, Lightning, and Flows Deliver enhancements across the full development lifecycle Work closely with business teams to translate requirements into scalable solutions Follow Salesforce best practices for development, testing, and documentation Build and maintain API integrations using Apex and REST services AI / Agentforce Chatbot Enhance the existing
Agentforce chatbot
to support transactional workflows Improve chatbot accuracy using
Salesforce Knowledge , product data, and business rules Configure prompts, intents, actions, and fallback logic Data Cloud & Personalization Use
Salesforce Data Cloud
to support personalization and AI grounding Support identity resolution and data mapping as needed Testing, Release & Governance Support testing, UAT, deployments, and production releases Follow DevOps and Git-based deployment practices To Be Successful You Will Have:
5+ years of Salesforce development experience Strong experience with:
Apex, Lightning Web Components, Flows REST APIs and integrations Salesforce Service Cloud Hands-on experience with
Salesforce Agentforce Experience working with
Salesforce Order Management (OMS) & Salesforce Service cloud
Familiarity with
Salesforce Data Cloud Experience with Git and Salesforce deployments Strong problem-solving and collaboration skills Salesforce certifications (Platform Developer I/II) Experience with AI, chatbots, or conversational automation Experience supporting global or multilingual Salesforce implementations Background in customer service, warranty, or technical support systems LI-Hybrid
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of any additional employment visas at this time.
We are looking for a Senior Salesforce Developer with strong experience in Service Cloud and hands-on exposure Agentforce. This role will support and enhance our Customer Care CRM platform, including an existing AI-powered chatbot used for customer troubleshooting. You will help expand the chatbot to support Agentforce actions, and scale it globally to support Europe and Japan with multilingual and localized workflows. This role combines Salesforce development, integrations, and AI-driven automation. What You Will Do: Design, build, and support solutions on
Salesforce Service Cloud, Salesforce Order Management (OMS)
using Apex, Lightning, and Flows Deliver enhancements across the full development lifecycle Work closely with business teams to translate requirements into scalable solutions Follow Salesforce best practices for development, testing, and documentation Build and maintain API integrations using Apex and REST services AI / Agentforce Chatbot Enhance the existing
Agentforce chatbot
to support transactional workflows Improve chatbot accuracy using
Salesforce Knowledge , product data, and business rules Configure prompts, intents, actions, and fallback logic Data Cloud & Personalization Use
Salesforce Data Cloud
to support personalization and AI grounding Support identity resolution and data mapping as needed Testing, Release & Governance Support testing, UAT, deployments, and production releases Follow DevOps and Git-based deployment practices To Be Successful You Will Have:
5+ years of Salesforce development experience Strong experience with:
Apex, Lightning Web Components, Flows REST APIs and integrations Salesforce Service Cloud Hands-on experience with
Salesforce Agentforce Experience working with
Salesforce Order Management (OMS) & Salesforce Service cloud
Familiarity with
Salesforce Data Cloud Experience with Git and Salesforce deployments Strong problem-solving and collaboration skills Salesforce certifications (Platform Developer I/II) Experience with AI, chatbots, or conversational automation Experience supporting global or multilingual Salesforce implementations Background in customer service, warranty, or technical support systems LI-Hybrid
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of any additional employment visas at this time.