Senior Salesforce Developer, Service Cloud
iRobot Corporation, Bedford, MA, United States
Introduction
We are looking for a Senior Salesforce Developer with strong experience in Service Cloud and hands-on exposure Agentforce. This role will support and enhance our Customer Care CRM platform, including an existing AI-powered chatbot used for customer troubleshooting. You will help expand the chatbot to support Agentforce actions, and scale it globally to support Europe and Japan with multilingual and localized workflows. This role combines Salesforce development, integrations, and AI-driven automation.
What You Will Do:
Design, build, and support solutions on
Salesforce Service Cloud, Salesforce Order Management (OMS)
using Apex, Lightning, and Flows
Deliver enhancements across the full development lifecycle
Work closely with business teams to translate requirements into scalable solutions
Follow Salesforce best practices for development, testing, and documentation
Build and maintain API integrations using Apex and REST services
AI / Agentforce Chatbot
Enhance the existing
Agentforce chatbot
to support transactional workflows
Improve chatbot accuracy using
Salesforce Knowledge , product data, and business rules
Configure prompts, intents, actions, and fallback logic
Data Cloud & Personalization
Use
Salesforce Data Cloud
to support personalization and AI grounding, and support identity resolution and data mapping as needed
Support testing, UAT, deployments, and production releases
Follow DevOps and Git-based deployment practices
To Be Successful You Will Have:
5+ years of Salesforce development experience
Strong experience with:
Apex, Lightning Web Components, Flows, REST APIs and integrations
Salesforce Service Cloud
Hands-on experience with
Salesforce Agentforce
Experience working with
Salesforce Order Management (OMS) & Salesforce Service Cloud
Familiarity with
Salesforce Data Cloud
Experience with Git and Salesforce deployments
Strong problem-solving and collaboration skills
Salesforce certifications (Platform Developer I/II)
Experience with AI, chatbots, or conversational automation
Experience supporting global or multilingual Salesforce implementations
Background in customer service, warranty, or technical support systems
LI-Hybrid
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of any additional employment visas at this time.
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What You Will Do:
Design, build, and support solutions on
Salesforce Service Cloud, Salesforce Order Management (OMS)
using Apex, Lightning, and Flows
Deliver enhancements across the full development lifecycle
Work closely with business teams to translate requirements into scalable solutions
Follow Salesforce best practices for development, testing, and documentation
Build and maintain API integrations using Apex and REST services
AI / Agentforce Chatbot
Enhance the existing
Agentforce chatbot
to support transactional workflows
Improve chatbot accuracy using
Salesforce Knowledge , product data, and business rules
Configure prompts, intents, actions, and fallback logic
Data Cloud & Personalization
Use
Salesforce Data Cloud
to support personalization and AI grounding, and support identity resolution and data mapping as needed
Support testing, UAT, deployments, and production releases
Follow DevOps and Git-based deployment practices
To Be Successful You Will Have:
5+ years of Salesforce development experience
Strong experience with:
Apex, Lightning Web Components, Flows, REST APIs and integrations
Salesforce Service Cloud
Hands-on experience with
Salesforce Agentforce
Experience working with
Salesforce Order Management (OMS) & Salesforce Service Cloud
Familiarity with
Salesforce Data Cloud
Experience with Git and Salesforce deployments
Strong problem-solving and collaboration skills
Salesforce certifications (Platform Developer I/II)
Experience with AI, chatbots, or conversational automation
Experience supporting global or multilingual Salesforce implementations
Background in customer service, warranty, or technical support systems
LI-Hybrid
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of any additional employment visas at this time.
#J-18808-Ljbffr