Customer Service Representative
Russell Tobin, Charlotte, NC, United States
We are hiring for our client in the North Carolina area. 3 months - Contract To Hire, 4 days onsite and 1 remote day.
Responsibilities
Act as primary point of contact for customers, troubleshoot service issues, and accurately enter service requests for resolution by appropriate partners.
Educate clients and advisors on systems, procedures, and self-service options; serve as a resource for company policies and product usability, escalating complex issues as needed.
Respond to customer inquiries across multiple systems, provide accurate information, and collaborate with internal teams to resolve outstanding questions.
Process routine transactions and account service requests initiated via web or paper forms, ensuring timely completion to meet service standards.
Manage high-volume inbound and outbound calls to deliver prompt, accurate solutions; document all interactions in designated systems for tracking and compliance.
Qualifications
Education: High school or GED
Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience
Required Skills
Strong written and verbal communication skills
High learning agility – ability to absorb complex information quickly in a multi-technique training style including facilitator lead, self-study, group simulations, and demonstration through live calls
Ability to explain complex policies or concepts in a straightforward, easy-to-understand manner
Ability to navigate multiple systems and resources on a phone call with ease
Demonstrated ability managing multiple priorities in a fast-paced environment
Demonstrated skill troubleshooting, identifying, and resolving root cause issues
Home access to high-speed internet with speeds sufficient to support the responsibilities of the role
Preferred Skills
Product-specific or financial services industry experience
Desire to obtain a permanent position through demonstration of high-quality performance
Desire to become Client licensed as part of career development
Pay range and compensation package Pay Rate: $20/hr
Job Location: Charlotte, NC
Equal Opportunity Statement We are committed to diversity and inclusivity.
About the Company Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.
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Responsibilities
Act as primary point of contact for customers, troubleshoot service issues, and accurately enter service requests for resolution by appropriate partners.
Educate clients and advisors on systems, procedures, and self-service options; serve as a resource for company policies and product usability, escalating complex issues as needed.
Respond to customer inquiries across multiple systems, provide accurate information, and collaborate with internal teams to resolve outstanding questions.
Process routine transactions and account service requests initiated via web or paper forms, ensuring timely completion to meet service standards.
Manage high-volume inbound and outbound calls to deliver prompt, accurate solutions; document all interactions in designated systems for tracking and compliance.
Qualifications
Education: High school or GED
Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience
Required Skills
Strong written and verbal communication skills
High learning agility – ability to absorb complex information quickly in a multi-technique training style including facilitator lead, self-study, group simulations, and demonstration through live calls
Ability to explain complex policies or concepts in a straightforward, easy-to-understand manner
Ability to navigate multiple systems and resources on a phone call with ease
Demonstrated ability managing multiple priorities in a fast-paced environment
Demonstrated skill troubleshooting, identifying, and resolving root cause issues
Home access to high-speed internet with speeds sufficient to support the responsibilities of the role
Preferred Skills
Product-specific or financial services industry experience
Desire to obtain a permanent position through demonstration of high-quality performance
Desire to become Client licensed as part of career development
Pay range and compensation package Pay Rate: $20/hr
Job Location: Charlotte, NC
Equal Opportunity Statement We are committed to diversity and inclusivity.
About the Company Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.
#J-18808-Ljbffr