Inside Sales Representative

**Essential Duties & Responsibilities**:* Manages the ERP order entry and maintenance of commercial orders.* Leads Order review process of all Audio Products orders.* Provides timely updates to customers and sales team regarding change of order status.* Performs ERP system data mining, reporting and analysis.* Ensures compliance with product pricing, purchase order terms, and Ultra’s terms and conditions of sale* Serves as a liaison with customers (internal and external) on all matters affecting customer orders including expedites.* Provides customer support on questions.* Facilitates HyperSpike quotes as well as all subsequent follow up.* Serves as the first point of contact (POC) for all customers.* Works with the appropriate departments to adjust lead times as needed.* Coordinates with all other necessary departments to ensure customer’s needs are met.* Organizes and provides weekly or monthly data metrics/reports to support business needs.* Serves as inside sales support for outside sales representatives, including providing quotes, providing relevant documents for projects, or coordinating internally with other departments to provide support to sales staff.* Runs weekly meetings with operations and planning to review production schedule and take any necessary actions* Provides weekly updates to key customers in the form of open order reports, and meetings as needed.* Coordinates with finance to ensure customers are not delinquent on payments and take necessary follow up actions if so.* Provides data related to forecast to support business needs.* Manages onboarding of new customers (i.e. vendor forms, setting up payment terms, etc.)* Manages all tasks related to exports (screening compliance, customer forms, export regulations) in order to be export compliant.* Supports management of demo inventory and shipping of demos to customers.* Supports incoming sales and customer service inquiries, and follow up as needed.* Bachelor’s degree in business administration, marketing, communications or the equivalence in experience.* Demonstrated ability to successfully manage multiple project deadlines and produce results.* Strong professional written and verbal communication skills* Proven ability to manage time effectively* Excellent administrative and organizational skills* Demonstrated ability to be customer-focused and results-driven* Intermediate skills with Microsoft Office* 3-5 years' experience in Customer Service or Inside Sales* Experience with new customer acquisition* Experience working in distribution channel markets* Experience with foreign customers include export control* Experience with Military procurement and navigating DoD contracts* US Person* Must have a valid driver’s license* Ability to lift up to 50 lbs. in order to move product items around* Climate controlled, well-lit and clean work environment!* Work/life balance that includes up to **3 weeks PTO** for first year* 8 Paid Holidays, with 3 floating holidays* 401k Plan with Company Match* Educational Assistance Program (Tuition Reimbursement)* Wellness Program and incentives* Company HSA contributions* Insurance Benefits that start 1st of the month following hire* Eligibility in Company Performance-based bonuses annually* Additional Employee Discounts and Perks* Medical and Prescription insurance* Dental insurance* Vision insurance* Supplemental Life Insurance Plans* Supplemental AD&D insurance for Employee and Family* Accident Plan* Critical Illness Plan* Hospital Indemnity Plan* Pet Insurance* Identity Theft #J-18808-Ljbffr