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Internet Sales Coordinator

Willis Automotive Group, Urbandale, IA, United States


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Full Time Urbandale, IA, US

30+ days ago Requisition ID: 2076

Willis Automotive

is a family and locally owned automotive group located in Des Moines, IA. We carry INFINITI, Cadillac, Lexus, MINI Cooper, Jaguar, Land Rover, Volvo, Chevrolet, and Nissan. Our growing company also includes Collision, Detail, and Reconditioning teams. At Willis Automotive, we adhere to our

six core values

to maintain a tradition of automotive excellence and service leadership for all of our guests!

Willis Automotive Offers:

A great benefits package, available the first month following 30 days of employment, which includes: Medical, Dental, Vision, Short and Long Term Disability, plus additional supplemental insurances

401k with company match

Paid Time Off and 7 paid holidays

Employee discounts at all locations

Paid training and development on and off-site

Employee appreciation: employee of the month, food trucks, community involvement, discounted event tickets, and more!

Primary Function: Under the direction and supervision of the Internet Sales Manager, this position is responsible for handling all aspects of Internet sales. Performs all duties within the objectives, standards, and policies of Willis Automotive.

Duties and Responsibilities:

Responds timely to all incoming new and pre-owned inquiry emails, calls and chat message promptly proving correct information to prospective buyer, gathering data and requesting appointments.

Provides ongoing customer service.

Develops an immediate and credible relationship with customers via email, telephone and chat; secures the appropriate information on customer regarding the inquiry.

Performs all customer email follow-ups timely with a follow up phone call, with persistence, and within the guidelines set by the company.

Schedules customer appointments with designated sales person; provides follow-up to confirm and remind customer of appointment.

Responsible for product knowledge and selling the dealership and services.

Must be willing to become certified in multiple car lines and attend ongoing training.

Attends sales meetings and training as scheduled and/or requested.

Performs any other related duties as assigned.

What we need from you:

Ability to read and comprehend instructions and information

Must have strong working knowledge of Internet and operating multiple programs at one time

Must have strong written and oral communication skills

Must be a self-motivated

Strong attention to detail

Strong keyboarding and PC skills

Must have ability to work well in a team-based environment

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