Loan Operations Servicing Specialist
Wilson Bank & Trust, Lebanon, TN, United States
Location: Lebanon, TN
About Us Working at Wilson Bank & Trust means joining a purpose-driven organization where community impact and professional growth go hand in hand. The commitment to serving communities is matched by dedication to supporting employees—through recognition, rewards, and opportunities to grow. Inside our walls, you’ll find a workplace that reflects the same trusted reputation we’ve built since the beginning. Collaboration and servant leadership are at the heart of everything we do, creating an environment where talent is valued and service is elevated. Your voice matters here—feedback drives decisions on workplace flexibility, transparency, and strategic priorities.
The Connective Force Picture yourself as the lifeblood that ties everything together—the communicator, the problem-solver, the bridge between operational teams. In these roles, you handle urgent calls, craft solutions, and ensure that every signal flows correctly so customers receive the right answers at the right time. You’re the one who steps in when things get tough, the superhero who keeps the mission on track. If you love variety, collaboration, and the occasional customer interaction, this is your stage. You’ll work across teams, solve challenges with a smile, and make sure the entire organization moves as one.
Position Summary The Loan Operations Servicing Specialist I is responsible for performing routine loan servicing and account maintenance activities throughout the life of the loan. This position supports accurate loan account administration, responds to internal and customer servicing requests, and verifies servicing activities are completed in accordance with internal policies, procedures, and applicable regulatory requirements. The Loan Operations Servicing Specialist I reports to the Loan Operations Manager and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.
Position Duties and Responsibilities
Process routine loan servicing transactions including payments, payoffs, maintenance changes, and general account updates
Perform loan account maintenance such as borrower updates, rate changes, maturity extensions, and loan officer reassignments in accordance with established procedures
Review loan accounts for accuracy and assist with resolving basic servicing discrepancies
Respond to internal and customer inquiries related to loan servicing in a timely and professional manner
Verify loan payments are posted accurately and timely to the core system
Research and correct basic payment posting errors following documented procedures
Escalate complex or unresolved issues to senior specialists or management as appropriate
Monitor and track required insurance documentation for loan collateral, including hazard and flood insurance
Update insurance information within loan systems and follow up on missing or expired coverage
Assist with coordination of force-placed insurance through third-party vendors when required
Support basic escrow maintenance and servicing functions
Adhere to internal policies, procedures, and regulatory requirements applicable to loan servicing
Maintain accurate documentation and verify servicing records are properly imaged and indexed
Assist with audits, system reviews, and quality control efforts as assigned
Collaborate with lending, documentation, review, and accounting teams to resolve servicing-related issues
Cross train with members of Loan Operations to develop additional knowledge and skills
Maintain professional and technical knowledge by attending educational workshops, and reviewing professional publications
Attend training as requested
Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
Participate in outside community activities as required
Perform other duties as assigned
Required Qualifications
High school diploma or GED
Associate’s degree in finance, business, or a related field preferred
1 year of experience in banking, loan operations, or loan documentation preparation preferred
Basic understanding of loan servicing concepts preferred
Proficient with Microsoft Office and other standard software applications
Strong attention to detail and organization skills
Ability to work independently and collaboratively in a fast-paced environment
Excellent verbal and written communication skills
Excellent interpersonal, critical thinking and problem‑solving skills
Customer service orientation and ability to resolve issues effectively
High standards for integrity, honesty, and work ethic
Commitment to service excellence
Demonstrate flexible and efficient time management and ability to prioritize workload
Ability and willingness to work with purpose and a strong sense of urgency
Self-starter, positive and enthusiastic with a desire to exceed expectations
Maintain a professional demeanor at all times, using appropriate levels of confidentiality and discretion
Ability to effectively work in collaboration with others
Willing to grow and be challenged
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About Us Working at Wilson Bank & Trust means joining a purpose-driven organization where community impact and professional growth go hand in hand. The commitment to serving communities is matched by dedication to supporting employees—through recognition, rewards, and opportunities to grow. Inside our walls, you’ll find a workplace that reflects the same trusted reputation we’ve built since the beginning. Collaboration and servant leadership are at the heart of everything we do, creating an environment where talent is valued and service is elevated. Your voice matters here—feedback drives decisions on workplace flexibility, transparency, and strategic priorities.
The Connective Force Picture yourself as the lifeblood that ties everything together—the communicator, the problem-solver, the bridge between operational teams. In these roles, you handle urgent calls, craft solutions, and ensure that every signal flows correctly so customers receive the right answers at the right time. You’re the one who steps in when things get tough, the superhero who keeps the mission on track. If you love variety, collaboration, and the occasional customer interaction, this is your stage. You’ll work across teams, solve challenges with a smile, and make sure the entire organization moves as one.
Position Summary The Loan Operations Servicing Specialist I is responsible for performing routine loan servicing and account maintenance activities throughout the life of the loan. This position supports accurate loan account administration, responds to internal and customer servicing requests, and verifies servicing activities are completed in accordance with internal policies, procedures, and applicable regulatory requirements. The Loan Operations Servicing Specialist I reports to the Loan Operations Manager and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.
Position Duties and Responsibilities
Process routine loan servicing transactions including payments, payoffs, maintenance changes, and general account updates
Perform loan account maintenance such as borrower updates, rate changes, maturity extensions, and loan officer reassignments in accordance with established procedures
Review loan accounts for accuracy and assist with resolving basic servicing discrepancies
Respond to internal and customer inquiries related to loan servicing in a timely and professional manner
Verify loan payments are posted accurately and timely to the core system
Research and correct basic payment posting errors following documented procedures
Escalate complex or unresolved issues to senior specialists or management as appropriate
Monitor and track required insurance documentation for loan collateral, including hazard and flood insurance
Update insurance information within loan systems and follow up on missing or expired coverage
Assist with coordination of force-placed insurance through third-party vendors when required
Support basic escrow maintenance and servicing functions
Adhere to internal policies, procedures, and regulatory requirements applicable to loan servicing
Maintain accurate documentation and verify servicing records are properly imaged and indexed
Assist with audits, system reviews, and quality control efforts as assigned
Collaborate with lending, documentation, review, and accounting teams to resolve servicing-related issues
Cross train with members of Loan Operations to develop additional knowledge and skills
Maintain professional and technical knowledge by attending educational workshops, and reviewing professional publications
Attend training as requested
Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
Participate in outside community activities as required
Perform other duties as assigned
Required Qualifications
High school diploma or GED
Associate’s degree in finance, business, or a related field preferred
1 year of experience in banking, loan operations, or loan documentation preparation preferred
Basic understanding of loan servicing concepts preferred
Proficient with Microsoft Office and other standard software applications
Strong attention to detail and organization skills
Ability to work independently and collaboratively in a fast-paced environment
Excellent verbal and written communication skills
Excellent interpersonal, critical thinking and problem‑solving skills
Customer service orientation and ability to resolve issues effectively
High standards for integrity, honesty, and work ethic
Commitment to service excellence
Demonstrate flexible and efficient time management and ability to prioritize workload
Ability and willingness to work with purpose and a strong sense of urgency
Self-starter, positive and enthusiastic with a desire to exceed expectations
Maintain a professional demeanor at all times, using appropriate levels of confidentiality and discretion
Ability to effectively work in collaboration with others
Willing to grow and be challenged
#J-18808-Ljbffr