Inside Sales / Customer Service Representative (Client Intake)
Happy Roofing, Naperville, IL, United States
Client Intake & Sales Support Coordinator — On-site (Naperville, IL)
Happy Roofing is hiring one person to own the “front door” of our business.
Every new homeowner inquiry starts with you. You will set the tone, lead the first conversation, and ensure every opportunity is handled professionally and consistently from day one.
This role directly impacts revenue by improving appointment quality, follow-up consistency, and overall close rates.
As we grow, the long-term vision is for this position to evolve into a more focused inside sales role with greater responsibility and earning potential.
We’re looking for someone who takes ownership of conversations and understands that the first few minutes of a conversation can build lasting trust with a homeowner.
What you’ll do
Answer inbound calls and respond quickly to new inquiries (phone, text, email, web leads)
Lead intake conversations — ask strong qualifying questions, build trust, and create a great first impression
Schedule and confirm appointments while reducing no-shows
Set clear expectations and guide homeowners through early next steps
Maintain clean, accurate HubSpot records with detailed notes and follow-up tasks
Follow up consistently after appointments to revive opportunities and move decisions forward
What success looks like
Inbound calls answered live and quickly
Appointments booked with prepared, right-fit homeowners
Consistent follow‑up that revives opportunities others would lose
Clean, up-to-date HubSpot records with clear next steps
Homeowners who feel informed, confident, and well taken care of from first call to signed agreement
More 5‑star reviews and stronger word‑of‑mouth
You’re a fit if...
Naturally take ownership of conversations and follow-through
Communicate clearly and professionally on the phone
Stay organized without being micromanaged
Are comfortable handling mild objections and guiding next steps
Can juggle multiple conversations without dropping details
Want to grow into a true inside sales role over time
Schedule / location On-site in Naperville, IL | Monday–Friday during standard business hours
Compensation
Base pay: $20–$25/hour (depending on experience)
Plus commission: 2.5% on full roof replacement projects
Compensation is a mix of steady base pay and performance commission—base provides stability, and commission rewards results during busier seasons. We’ll walk through realistic earning scenarios during the interview process.
Example: a typical $18,000 roof replacement = $450 commission at 2.5%.
Growth Path This role will start as a hybrid position that combines client intake, CRM organization, follow-up, and sales support. As the company grows and systems strengthen, the long-term vision is for this position to evolve into a more focused inside sales role with increased revenue responsibility and earning potential.
We are intentionally hiring someone who wants to grow into that opportunity over time.
Hiring timeline We’re hiring carefully for the right fit and will train the right person—start date is flexible.
How to apply Submit your application through LinkedIn. We will review applications and contact qualified candidates to schedule an initial conversation.
#J-18808-Ljbffr
Happy Roofing is hiring one person to own the “front door” of our business.
Every new homeowner inquiry starts with you. You will set the tone, lead the first conversation, and ensure every opportunity is handled professionally and consistently from day one.
This role directly impacts revenue by improving appointment quality, follow-up consistency, and overall close rates.
As we grow, the long-term vision is for this position to evolve into a more focused inside sales role with greater responsibility and earning potential.
We’re looking for someone who takes ownership of conversations and understands that the first few minutes of a conversation can build lasting trust with a homeowner.
What you’ll do
Answer inbound calls and respond quickly to new inquiries (phone, text, email, web leads)
Lead intake conversations — ask strong qualifying questions, build trust, and create a great first impression
Schedule and confirm appointments while reducing no-shows
Set clear expectations and guide homeowners through early next steps
Maintain clean, accurate HubSpot records with detailed notes and follow-up tasks
Follow up consistently after appointments to revive opportunities and move decisions forward
What success looks like
Inbound calls answered live and quickly
Appointments booked with prepared, right-fit homeowners
Consistent follow‑up that revives opportunities others would lose
Clean, up-to-date HubSpot records with clear next steps
Homeowners who feel informed, confident, and well taken care of from first call to signed agreement
More 5‑star reviews and stronger word‑of‑mouth
You’re a fit if...
Naturally take ownership of conversations and follow-through
Communicate clearly and professionally on the phone
Stay organized without being micromanaged
Are comfortable handling mild objections and guiding next steps
Can juggle multiple conversations without dropping details
Want to grow into a true inside sales role over time
Schedule / location On-site in Naperville, IL | Monday–Friday during standard business hours
Compensation
Base pay: $20–$25/hour (depending on experience)
Plus commission: 2.5% on full roof replacement projects
Compensation is a mix of steady base pay and performance commission—base provides stability, and commission rewards results during busier seasons. We’ll walk through realistic earning scenarios during the interview process.
Example: a typical $18,000 roof replacement = $450 commission at 2.5%.
Growth Path This role will start as a hybrid position that combines client intake, CRM organization, follow-up, and sales support. As the company grows and systems strengthen, the long-term vision is for this position to evolve into a more focused inside sales role with increased revenue responsibility and earning potential.
We are intentionally hiring someone who wants to grow into that opportunity over time.
Hiring timeline We’re hiring carefully for the right fit and will train the right person—start date is flexible.
How to apply Submit your application through LinkedIn. We will review applications and contact qualified candidates to schedule an initial conversation.
#J-18808-Ljbffr