Senior IT Specialist
BuildOps, Los Angeles, CA, United States
At BuildOps, we're building a groundbreaking software solution, purpose-built to support today's commercial contractors. From helping our customers manage their service department all the way to project management, we're breaking the mold and building a team that invests in our mission statement.
We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire? We're currently building out our new Toronto HQ, and this role will be a key part of that growing hub.
We're looking for a
Senior IT Specialist
who will be the operational backbone of our IT infrastructure. You'll handle 15-25 support tickets daily, manage access provisioning across 40+ SaaS applications, and troubleshoot everything from authentication issues to integration breakages. This is a high-volume, user-facing role where you'll work independently to keep our growing team productive. Strong documentation skills are critical. If you thrive on variety, enjoy helping people solve technical problems, and take pride in operational excellence, this role is for you.
What You'll Do:
Manage identity and access across Okta, Google Workspace, 1Password, and 40+ SaaS applications (40% of daily work)
Provision system admin accounts, Okta apps, vault access, and multi-step tools like Heap, Gong, and Windmill
Troubleshoot authentication issues including password resets, MFA setup, phone loss recovery, and account lockouts
Resolve integration issues with Salesforce Connected Apps, Greenhouse SSO, and browser compatibility problems
Support Mac users via Kandji MDM including hardware troubleshooting, device setup, and SOC II compliance enforcement
Create and maintain comprehensive documentation including runbooks, troubleshooting guides, and process improvements
Collaborate with DevOps on AWS permissions, Security on vendor reviews, and HR on onboarding/offboarding workflows
Manage daily ticket queue via Slack and Jira Service Management with strong prioritization and independent problem-solving
What We Look For:
2+ years of Okta administration experience (app provisioning, user management, MFA troubleshooting)
3+ years supporting Mac users in an MDM environment (Kandji, Jamf, or similar)
2+ years of Jira administration experience (project management, permissions, workflows, ticket queue management)
4+ years in IT support or help desk roles with high-volume ticket experience (15+ tickets/day)
Strong SaaS ecosystem knowledge across identity, collaboration, and business tools
Excellent written communication skills for Slack-based support with non-technical users
Proven ability to create clear technical documentation and runbooks
Self-directed troubleshooter who researches solutions independently and knows when to elevate
Remote user support experience with strong prioritization skills under pressure
Genuine patience for helping non-technical users and explaining complex concepts simply
Ability to work a hybrid schedule: Monday/Friday WFH, Tuesday through Thursday, in office
Nice To Have:
Auth0 experience for system admin account provisioning
Salesforce administration or Connected Apps troubleshooting
Experience with Heap, Gong, Gainsight, Windmill provisioning workflows
Security compliance awareness (SOC II, vendor security reviews)
Experience building and managing integrations between SaaS applications (webhooks, APIs, SSO/SAML)
Previous startup or fast-paced environment experience
Track record of process improvement and automation
Vendor management experience with license renewals and support escalations
Compensation:
80,000 to 100,000 CAD base salary range + annual bonus (Toronto hub)
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We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire? We're currently building out our new Toronto HQ, and this role will be a key part of that growing hub.
We're looking for a
Senior IT Specialist
who will be the operational backbone of our IT infrastructure. You'll handle 15-25 support tickets daily, manage access provisioning across 40+ SaaS applications, and troubleshoot everything from authentication issues to integration breakages. This is a high-volume, user-facing role where you'll work independently to keep our growing team productive. Strong documentation skills are critical. If you thrive on variety, enjoy helping people solve technical problems, and take pride in operational excellence, this role is for you.
What You'll Do:
Manage identity and access across Okta, Google Workspace, 1Password, and 40+ SaaS applications (40% of daily work)
Provision system admin accounts, Okta apps, vault access, and multi-step tools like Heap, Gong, and Windmill
Troubleshoot authentication issues including password resets, MFA setup, phone loss recovery, and account lockouts
Resolve integration issues with Salesforce Connected Apps, Greenhouse SSO, and browser compatibility problems
Support Mac users via Kandji MDM including hardware troubleshooting, device setup, and SOC II compliance enforcement
Create and maintain comprehensive documentation including runbooks, troubleshooting guides, and process improvements
Collaborate with DevOps on AWS permissions, Security on vendor reviews, and HR on onboarding/offboarding workflows
Manage daily ticket queue via Slack and Jira Service Management with strong prioritization and independent problem-solving
What We Look For:
2+ years of Okta administration experience (app provisioning, user management, MFA troubleshooting)
3+ years supporting Mac users in an MDM environment (Kandji, Jamf, or similar)
2+ years of Jira administration experience (project management, permissions, workflows, ticket queue management)
4+ years in IT support or help desk roles with high-volume ticket experience (15+ tickets/day)
Strong SaaS ecosystem knowledge across identity, collaboration, and business tools
Excellent written communication skills for Slack-based support with non-technical users
Proven ability to create clear technical documentation and runbooks
Self-directed troubleshooter who researches solutions independently and knows when to elevate
Remote user support experience with strong prioritization skills under pressure
Genuine patience for helping non-technical users and explaining complex concepts simply
Ability to work a hybrid schedule: Monday/Friday WFH, Tuesday through Thursday, in office
Nice To Have:
Auth0 experience for system admin account provisioning
Salesforce administration or Connected Apps troubleshooting
Experience with Heap, Gong, Gainsight, Windmill provisioning workflows
Security compliance awareness (SOC II, vendor security reviews)
Experience building and managing integrations between SaaS applications (webhooks, APIs, SSO/SAML)
Previous startup or fast-paced environment experience
Track record of process improvement and automation
Vendor management experience with license renewals and support escalations
Compensation:
80,000 to 100,000 CAD base salary range + annual bonus (Toronto hub)
#J-18808-Ljbffr