Internal Sales and Logistic Specialist
Bekaert, Atlanta, GA, United States
As the world and the way people live is changing, we at Bekaert believe it’s our responsibility to contribute to finding new solutions for the future. With a 140+ year old heritage of excellence, innovation, and a future-focused mindset, we strive to create value for our customers and society. We aim to do this through innovative solutions and sustainable practices. We are committed to pushing the boundaries of steel wire transformation and coatings whilst also leveraging our expertise to develop innovative solutions with new materials and services in a safe, smart, and sustainable way. Our focus extends to markets such as new mobility, low-carbon construction, and green energy.
As a dynamic and growing company with over 24 000 employees worldwide, 75 nationalities, a retention rate above 90% and almost € 5.3 billion in combined revenue in 2023, we are looking for someone like you to join our team as we continue to shape a safer, more efficient, and connected world!
Purpose and Mission Responsible for processing customer purchase orders through entire cycle, including initial inquiry to delivery, while utilizing direct customer communication. Responsible for interfacing with internal and external customers prior to and after the sale to help maintain positive customer relations. This position will be based in our Corporate Office, Atlanta, GA (Cobb County)
Key Activities and Responsibilities
Process customer purchase orders and price quotations, deliveries and credit/complaint information in a timely manner. Domestic, import and export.
Work closely with the Planning, Logistics, Sales Team, Credit, and Shipping Departments to ensure a high service level and on-time delivery to customers.
Direct customer interaction to ensure excellent service is provided.
Monitor open orders and order back-log daily. Communicate to Market Manager (MM) any issues or exceptions.
Field initial customer calls and inquiries. Qualify and refer to responsible MM.
Obtain information for processing new accounts. Set up new customers with Customer Master Data Team and forward applications and tax information to Credit for approval.
Maintain account information in CRM
Work closely with the Quality and Cost Accounting departments to ensure new items are set up correctly. Specifications, product descriptions, product hierarchies, weights, and safety stock requirements must be reviewed for accuracy.
Manage customer complaints in CRM with support from Market Managers.
Responsible for periodic selling and/or lead generation activities.
Organize and manage Sales & Customer files
Maintain inventory levels according to established service degree and within management guidelines. Conduct cycle counts as required to ensure accuracy.
Generate Sales and Open Order reports for Market Managers
Organize and ship requested samples, track, and confirm on-time deliver to key accounts.
Skills
SAP experience for sales/order processing, purchasing, and invoicing
Knowledge of Power BI reports and other digital tools including credit management, inventory, pricing
Experience working with CRM
Minimum of 3 years of inside sales processing/customer service experience
Basic computer skills: Microsoft 365 preferred.
Ability to work autonomously
Strong organizational skills
Team player
Previous Experience
Minimum 3 years of experience in customer service
Qualifications and Education
Bachelor’s degree in Business Administration, Management, or a related field
Be bold and take the leap! We're looking for individuals who are not afraid to take risks and explore new ideas. If you are passionate about personal growth and bringing your authentic self to work, we want you on our team! At Bekaert, we celebrate diversity and are committed to creating an inclusive work environment. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. To learn more about us and our exciting career opportunities, visit Bekaert Careers
#J-18808-Ljbffr
As a dynamic and growing company with over 24 000 employees worldwide, 75 nationalities, a retention rate above 90% and almost € 5.3 billion in combined revenue in 2023, we are looking for someone like you to join our team as we continue to shape a safer, more efficient, and connected world!
Purpose and Mission Responsible for processing customer purchase orders through entire cycle, including initial inquiry to delivery, while utilizing direct customer communication. Responsible for interfacing with internal and external customers prior to and after the sale to help maintain positive customer relations. This position will be based in our Corporate Office, Atlanta, GA (Cobb County)
Key Activities and Responsibilities
Process customer purchase orders and price quotations, deliveries and credit/complaint information in a timely manner. Domestic, import and export.
Work closely with the Planning, Logistics, Sales Team, Credit, and Shipping Departments to ensure a high service level and on-time delivery to customers.
Direct customer interaction to ensure excellent service is provided.
Monitor open orders and order back-log daily. Communicate to Market Manager (MM) any issues or exceptions.
Field initial customer calls and inquiries. Qualify and refer to responsible MM.
Obtain information for processing new accounts. Set up new customers with Customer Master Data Team and forward applications and tax information to Credit for approval.
Maintain account information in CRM
Work closely with the Quality and Cost Accounting departments to ensure new items are set up correctly. Specifications, product descriptions, product hierarchies, weights, and safety stock requirements must be reviewed for accuracy.
Manage customer complaints in CRM with support from Market Managers.
Responsible for periodic selling and/or lead generation activities.
Organize and manage Sales & Customer files
Maintain inventory levels according to established service degree and within management guidelines. Conduct cycle counts as required to ensure accuracy.
Generate Sales and Open Order reports for Market Managers
Organize and ship requested samples, track, and confirm on-time deliver to key accounts.
Skills
SAP experience for sales/order processing, purchasing, and invoicing
Knowledge of Power BI reports and other digital tools including credit management, inventory, pricing
Experience working with CRM
Minimum of 3 years of inside sales processing/customer service experience
Basic computer skills: Microsoft 365 preferred.
Ability to work autonomously
Strong organizational skills
Team player
Previous Experience
Minimum 3 years of experience in customer service
Qualifications and Education
Bachelor’s degree in Business Administration, Management, or a related field
Be bold and take the leap! We're looking for individuals who are not afraid to take risks and explore new ideas. If you are passionate about personal growth and bringing your authentic self to work, we want you on our team! At Bekaert, we celebrate diversity and are committed to creating an inclusive work environment. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. To learn more about us and our exciting career opportunities, visit Bekaert Careers
#J-18808-Ljbffr