Customer Representative
Russell Tobin, Cincinnati, OH, United States
Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Customer Representative - Cincinnati, OH We are looking for a motivated
Customer Representative
to join our team. This role is the first point of contact for users seeking technical support. You’ll deliver excellent customer service, resolve hardware/software issues, and ensure a positive support experience in a fast-paced environment.
Key Responsibilities
Handle inbound customer calls and perform necessary outbound follow-ups
Resolve escalations and complaints according to company policies
Take ownership of customer issues through full resolution
Demonstrate problem-solving, negotiation, and conflict-resolution skills
Accurately document customer interactions and maintain records
Identify root causes of issues and recommend process improvements
Serve as the voice of the customer across internal teams
Requirements
1+ year of customer service and/or contact center experience preferred
Strong verbal and written communication skills
Experience in call centers, retail, food service, cashiering, dispatch, banking, or other high-volume customer service roles
Must be
willing to work onsite
and the
12:00 PM – 9:00 PM shift
Why Join Us
Opportunity to work with a collaborative, supportive team
Gain experience in a fast-paced, high-volume customer support environment
Contribute to process improvements and make an impact on the customer experience
Pay: $20.00/h
Apply today
to become part of a company that values excellent service, teamwork, and growth!
#J-18808-Ljbffr
Customer Representative - Cincinnati, OH We are looking for a motivated
Customer Representative
to join our team. This role is the first point of contact for users seeking technical support. You’ll deliver excellent customer service, resolve hardware/software issues, and ensure a positive support experience in a fast-paced environment.
Key Responsibilities
Handle inbound customer calls and perform necessary outbound follow-ups
Resolve escalations and complaints according to company policies
Take ownership of customer issues through full resolution
Demonstrate problem-solving, negotiation, and conflict-resolution skills
Accurately document customer interactions and maintain records
Identify root causes of issues and recommend process improvements
Serve as the voice of the customer across internal teams
Requirements
1+ year of customer service and/or contact center experience preferred
Strong verbal and written communication skills
Experience in call centers, retail, food service, cashiering, dispatch, banking, or other high-volume customer service roles
Must be
willing to work onsite
and the
12:00 PM – 9:00 PM shift
Why Join Us
Opportunity to work with a collaborative, supportive team
Gain experience in a fast-paced, high-volume customer support environment
Contribute to process improvements and make an impact on the customer experience
Pay: $20.00/h
Apply today
to become part of a company that values excellent service, teamwork, and growth!
#J-18808-Ljbffr