Inside Sales & Deal Support Specialist
United Contractors Roofing, Myrtle Beach, SC, United States
Overview
United Roofing is one of the fastest-growing roofing companies in the Southeast, recognized for exceptional customer service, sales excellence, and industry-leading warranty protection.
As a Customer Success Representative (Inside Sales), you’ll be the voice of United Roofing—connecting with homeowners, managing inbound inquiries, scheduling roof inspections for our Roofing Experts, and following up with customers to help them move forward with their roofing projects.
This role is perfect for someone who thrives in a fast-paced, performance-driven environment and enjoys delivering best-in‑class customer experiences.
Why Join United Roofing
Free Medical Benefits (after qualifying period)
401(k) with 4% company match
Paid Time Off
All federal holidays recognized
Trips & unique experiences for top performers
Uncapped commissions + hourly pay
One‑on‑one training with our award‑winning sales leadership team
Clear promotion pathway to leadership positions
Top‑of‑the‑line technology and resources to support your success
Awards & Recognition In 2024, United Roofing received three prestigious awards:
Diamond Customer Service Award – Highest recognition for service excellence
Top 20 in North America for Sales Excellence – Ranked #10 across the continent
#1 in South Carolina for Warranty Protection – State leader in customer care and trust
Responsibilities
Manage inbound calls and follow up on leads generated by marketing and canvassing teams
Schedule inspections for Roofing Experts to evaluate customer needs
Engage homeowners with clear and professional communication while explaining our services and warranty programs
Maintain accurate customer records and appointment scheduling within our CRM
Support the sales team by following up with homeowners who have received estimates
Participate in department meetings and ongoing training sessions
Deliver best‑in‑class customer service and consistently aim for 5‑Star satisfaction
Meet and exceed performance metrics related to calls, scheduled appointments, and customer engagement
Qualifications
Fluent in English with strong verbal communication skills
Strong organizational and time management abilities
Positive, professional, and goal‑oriented mindset
Self‑motivated and disciplined in a fast‑paced environment
Previous experience in customer service or inside sales preferred but not required
Comfortable learning and using technology systems for scheduling and reporting
Equal Opportunity Statement United Roofing is an Equal Opportunity Employer.
All candidates must be W2 employees and have proper authorization to work in the United States.
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As a Customer Success Representative (Inside Sales), you’ll be the voice of United Roofing—connecting with homeowners, managing inbound inquiries, scheduling roof inspections for our Roofing Experts, and following up with customers to help them move forward with their roofing projects.
This role is perfect for someone who thrives in a fast-paced, performance-driven environment and enjoys delivering best-in‑class customer experiences.
Why Join United Roofing
Free Medical Benefits (after qualifying period)
401(k) with 4% company match
Paid Time Off
All federal holidays recognized
Trips & unique experiences for top performers
Uncapped commissions + hourly pay
One‑on‑one training with our award‑winning sales leadership team
Clear promotion pathway to leadership positions
Top‑of‑the‑line technology and resources to support your success
Awards & Recognition In 2024, United Roofing received three prestigious awards:
Diamond Customer Service Award – Highest recognition for service excellence
Top 20 in North America for Sales Excellence – Ranked #10 across the continent
#1 in South Carolina for Warranty Protection – State leader in customer care and trust
Responsibilities
Manage inbound calls and follow up on leads generated by marketing and canvassing teams
Schedule inspections for Roofing Experts to evaluate customer needs
Engage homeowners with clear and professional communication while explaining our services and warranty programs
Maintain accurate customer records and appointment scheduling within our CRM
Support the sales team by following up with homeowners who have received estimates
Participate in department meetings and ongoing training sessions
Deliver best‑in‑class customer service and consistently aim for 5‑Star satisfaction
Meet and exceed performance metrics related to calls, scheduled appointments, and customer engagement
Qualifications
Fluent in English with strong verbal communication skills
Strong organizational and time management abilities
Positive, professional, and goal‑oriented mindset
Self‑motivated and disciplined in a fast‑paced environment
Previous experience in customer service or inside sales preferred but not required
Comfortable learning and using technology systems for scheduling and reporting
Equal Opportunity Statement United Roofing is an Equal Opportunity Employer.
All candidates must be W2 employees and have proper authorization to work in the United States.
#J-18808-Ljbffr