Intake Specialist
Crystal Stairs, Inc., Los Angeles, CA, United States
About the Organization
Crystal Stairs, Inc.
Improving the Lives of Families through Child Care Services, Research, and Advocacy
Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations.
Location: Los Angeles, CA 90056 – 100% onsite.
What We're Looking For Crystal Stairs is looking for an experienced Intake Specialist. Under limited supervision, the Intake Specialist will determine family eligibility and help parents eligible under the California subsidized child care programs gain access to child care programs and services. This vital position maintains cases as well as the certifying and re‑certifying of family eligibility. The specialist will certify and authorize care hours, update family information, approve changes, issue referrals, provide quality customer service for all clients and internal support departments, ensure accurate and timely data entry, perform childcare orientations at county/government Regional Offices, conduct site visits, and represent the agency at community events. Other duties as assigned.
Responsibilities
Process initial request for child care and assist parents and providers in completing application
Monitor program compliance and ensure documentation is appropriate and complete
Determine eligibility and handle enrollment of families qualified for subsidized child care
Respond to staff and parents requests for information or services; provide supportive and referral services to families regarding child care options and other community resources
Perform childcare orientations at county/government Regional offices, One-Stop/Work-Source Centers; act as a liaison with agencies
Perform data entry function for initial enrollment and prepare client file
Conduct outreach activities at Job Fairs and other events
Conduct weekly site visits to various locations
Provide monthly statistical reports on activities
Represent the agency at community events; participate in work groups, committees and ad hoc groups
Meet assigned specific performance standards for the respective unit and/or department
Perform other duties as assigned by Supervisor/Manager
Experience, Knowledge, Skills and Abilities You Should Possess
Minimum two years of experience in case management or client/vendor management in a human services or child development environment
B.A. or B.S. degree from an accredited four‑year university or equivalent work experience
Strong time management and organizational skills
Ability to prioritize work
Excellent written and oral communication skills
Excellent customer service skills and experience with a diverse client base
Ability to handle multiple projects and meet deadlines
Ability to apply program guidelines and follow procedures
Ability to maintain confidentiality
Ability to work independently with minimal supervision; strong attention to detail and ability to multi‑task
Special Requirements
Must have a valid Driver License
Must have an auto vehicle with auto insurance
Total Package of Benefits
Medical/Dental/Vision – 95% paid by employer
Pet Insurance
Employee Assistance Program
Voluntary Life and AD&D for Employee, Spouse and Children
401(k) Matching Options
Health Care and Dependent Care Flex Spending
Mutual of Omaha (STD, Accident, & Critical Illness)
Generous Sick and Vacation Time
Paid Holidays + Paid Winter Break from 12/24 – 1/1 (for select positions)
Opportunity for Growth and Development
Robust Learning Management System offering continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles Fair Chance Ordinance for Employers and the California Fair Chance Act.
For more information about Crystal Stairs, please visit our website at
www.crystalstairs.org
Crystal Stairs, Inc. is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of its employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.
Job Posted by ApplicantPro
#J-18808-Ljbffr
Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status in any of its activities or operations.
Location: Los Angeles, CA 90056 – 100% onsite.
What We're Looking For Crystal Stairs is looking for an experienced Intake Specialist. Under limited supervision, the Intake Specialist will determine family eligibility and help parents eligible under the California subsidized child care programs gain access to child care programs and services. This vital position maintains cases as well as the certifying and re‑certifying of family eligibility. The specialist will certify and authorize care hours, update family information, approve changes, issue referrals, provide quality customer service for all clients and internal support departments, ensure accurate and timely data entry, perform childcare orientations at county/government Regional Offices, conduct site visits, and represent the agency at community events. Other duties as assigned.
Responsibilities
Process initial request for child care and assist parents and providers in completing application
Monitor program compliance and ensure documentation is appropriate and complete
Determine eligibility and handle enrollment of families qualified for subsidized child care
Respond to staff and parents requests for information or services; provide supportive and referral services to families regarding child care options and other community resources
Perform childcare orientations at county/government Regional offices, One-Stop/Work-Source Centers; act as a liaison with agencies
Perform data entry function for initial enrollment and prepare client file
Conduct outreach activities at Job Fairs and other events
Conduct weekly site visits to various locations
Provide monthly statistical reports on activities
Represent the agency at community events; participate in work groups, committees and ad hoc groups
Meet assigned specific performance standards for the respective unit and/or department
Perform other duties as assigned by Supervisor/Manager
Experience, Knowledge, Skills and Abilities You Should Possess
Minimum two years of experience in case management or client/vendor management in a human services or child development environment
B.A. or B.S. degree from an accredited four‑year university or equivalent work experience
Strong time management and organizational skills
Ability to prioritize work
Excellent written and oral communication skills
Excellent customer service skills and experience with a diverse client base
Ability to handle multiple projects and meet deadlines
Ability to apply program guidelines and follow procedures
Ability to maintain confidentiality
Ability to work independently with minimal supervision; strong attention to detail and ability to multi‑task
Special Requirements
Must have a valid Driver License
Must have an auto vehicle with auto insurance
Total Package of Benefits
Medical/Dental/Vision – 95% paid by employer
Pet Insurance
Employee Assistance Program
Voluntary Life and AD&D for Employee, Spouse and Children
401(k) Matching Options
Health Care and Dependent Care Flex Spending
Mutual of Omaha (STD, Accident, & Critical Illness)
Generous Sick and Vacation Time
Paid Holidays + Paid Winter Break from 12/24 – 1/1 (for select positions)
Opportunity for Growth and Development
Robust Learning Management System offering continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles Fair Chance Ordinance for Employers and the California Fair Chance Act.
For more information about Crystal Stairs, please visit our website at
www.crystalstairs.org
Crystal Stairs, Inc. is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of its employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.
Job Posted by ApplicantPro
#J-18808-Ljbffr