Collections Specialist
The Evans Network of Companies, Langhorne, PA, United States
Description
We are looking for a detail-oriented and proactive Collections Specialist to help manage customer accounts and ensure invoices are paid on time. In this role, you will communicate with customers by phone and email to resolve past-due invoices, answer billing questions, and keep accurate records of all account activity.
This position plays an important role in maintaining positive relationships with our customers while helping the company meet its payment and collections goals. The ideal candidate is organized, comfortable communicating with customers, and persistent in following up until issues are fully resolved.
Essential Job Duties
Contact customers by phone and email regarding past-due invoices and work with them to resolve outstanding balances
Follow up on accounts until payment or resolution is reached
Write clear and professional emails regarding invoices and billing matters
Build and maintain positive working relationships with customers and company agents
Respond to incoming calls and emails related to billing questions or invoice issues
Send chargeback and adjustment notices to agents when applicable
Provide aging reports to customers or agents when requested
Manage and send collection letters to shippers and consignees
Assist with special billing processes, including submitting invoices through customer billing portals or uploading required documentation
Escalate accounts to management if customers are unresponsive or if payment activity slows down
Record all communications and account activity accurately in the company’s system
Requirements Required Qualifications
High School Diploma or equivalent
Office experience
Technologically proficient
Proficient with operating Microsoft Outlook
Customer service oriented
Effective negotiation skills
Basic math skills
Strong attention to detail
Strong organizational and time management skills
Excellent communication skills
Proactive follow up and follow through skills
Strong sense of urgency
Ability to quickly pivot from one system to another (Outlook, Trucking Management System, web-based programs)
Preferred Qualifications
Collections experience
Proficient with operating Microsoft Excel
Why The Evans Network of Companies (ENOC) is Different At ENOC, we’re more than a workplace—we’re a family. Here’s what sets us apart:
People & Leadership : We prioritize building strong, meaningful relationships with our employees. Our leaders are approachable, supportive, and dedicated to fostering an environment of growth, trust, and open communication.
Engaging Job Duties : We understand that fulfilling work leads to job satisfaction. At ENOC, we offer meaningful roles that challenge and empower employees to excel in their areas of expertise while providing the opportunity to make a tangible impact.
A Family-Oriented Culture : We treat every employee like family. From offering support during life’s challenges to celebrating milestones together, the sense of community and genuine care here sets us apart. You won’t just work with colleagues; you’ll work with friends.
Positive Work Environment : We foster a culture that emphasizes respect, collaboration, and well-being. The environment is designed to inspire creativity and productivity while promoting a healthy work-life balance, making it a place where you can thrive both professionally and personally.
What's in it for me?
Individual Coverage Health Reimbursement Arrangement (ICHRA): Evans provides a monthly employer-funded allowance for employees to purchase the individual health insurance plan of their choice through our ICHRA partner, Take Command. This flexible model empowers employees to select coverage that fits their needs, location, and budget.
Dental and Vision Insurance
Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
Company Paid Short Term Disability Insurance
Company Paid Long Term Disability Insurance
Hospital Indemnity Insurance
Long-Term Care Insurance Program
Supplemental Term Life Insurance
Accident Insurance
Critical Illness Insurance
Employee Assistance Program
Flexible Spending Account (FSA)
Health Savings Account (HSA) with employer contributions
401K with up to 4% Employer Safe Harbor Matching
Paid Vacation
8 Paid Holidays
1 Floating Holiday
Identity & Fraud Protection
Pet Insurance
Paid on a weekly basis!
Employee referral bonus program ($500)
The opportunity to work with good humans!
Schedule - In Person, On Site Monday - Friday, 8:00am - 5:00pm
Location Address 2150 Cabot Boulevard West, Langhorne, PA 19047
Greatwide is a member of The Evans Network of Companies. With extensive capacity and a nationwide network of agents, we are ready to handle your transportation demands. We understand our business is about relationships. We work hard to establish new and nurture existing relationships with our Customers, Agents and Independent Contractors.
The Evans Network of Companies is an Equal Opportunity Employer. Candidates who accept a conditional offer of employment will be required to complete a background check and employment verification, including the prior 7 years of employment history, consistent with applicable law.
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This position plays an important role in maintaining positive relationships with our customers while helping the company meet its payment and collections goals. The ideal candidate is organized, comfortable communicating with customers, and persistent in following up until issues are fully resolved.
Essential Job Duties
Contact customers by phone and email regarding past-due invoices and work with them to resolve outstanding balances
Follow up on accounts until payment or resolution is reached
Write clear and professional emails regarding invoices and billing matters
Build and maintain positive working relationships with customers and company agents
Respond to incoming calls and emails related to billing questions or invoice issues
Send chargeback and adjustment notices to agents when applicable
Provide aging reports to customers or agents when requested
Manage and send collection letters to shippers and consignees
Assist with special billing processes, including submitting invoices through customer billing portals or uploading required documentation
Escalate accounts to management if customers are unresponsive or if payment activity slows down
Record all communications and account activity accurately in the company’s system
Requirements Required Qualifications
High School Diploma or equivalent
Office experience
Technologically proficient
Proficient with operating Microsoft Outlook
Customer service oriented
Effective negotiation skills
Basic math skills
Strong attention to detail
Strong organizational and time management skills
Excellent communication skills
Proactive follow up and follow through skills
Strong sense of urgency
Ability to quickly pivot from one system to another (Outlook, Trucking Management System, web-based programs)
Preferred Qualifications
Collections experience
Proficient with operating Microsoft Excel
Why The Evans Network of Companies (ENOC) is Different At ENOC, we’re more than a workplace—we’re a family. Here’s what sets us apart:
People & Leadership : We prioritize building strong, meaningful relationships with our employees. Our leaders are approachable, supportive, and dedicated to fostering an environment of growth, trust, and open communication.
Engaging Job Duties : We understand that fulfilling work leads to job satisfaction. At ENOC, we offer meaningful roles that challenge and empower employees to excel in their areas of expertise while providing the opportunity to make a tangible impact.
A Family-Oriented Culture : We treat every employee like family. From offering support during life’s challenges to celebrating milestones together, the sense of community and genuine care here sets us apart. You won’t just work with colleagues; you’ll work with friends.
Positive Work Environment : We foster a culture that emphasizes respect, collaboration, and well-being. The environment is designed to inspire creativity and productivity while promoting a healthy work-life balance, making it a place where you can thrive both professionally and personally.
What's in it for me?
Individual Coverage Health Reimbursement Arrangement (ICHRA): Evans provides a monthly employer-funded allowance for employees to purchase the individual health insurance plan of their choice through our ICHRA partner, Take Command. This flexible model empowers employees to select coverage that fits their needs, location, and budget.
Dental and Vision Insurance
Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
Company Paid Short Term Disability Insurance
Company Paid Long Term Disability Insurance
Hospital Indemnity Insurance
Long-Term Care Insurance Program
Supplemental Term Life Insurance
Accident Insurance
Critical Illness Insurance
Employee Assistance Program
Flexible Spending Account (FSA)
Health Savings Account (HSA) with employer contributions
401K with up to 4% Employer Safe Harbor Matching
Paid Vacation
8 Paid Holidays
1 Floating Holiday
Identity & Fraud Protection
Pet Insurance
Paid on a weekly basis!
Employee referral bonus program ($500)
The opportunity to work with good humans!
Schedule - In Person, On Site Monday - Friday, 8:00am - 5:00pm
Location Address 2150 Cabot Boulevard West, Langhorne, PA 19047
Greatwide is a member of The Evans Network of Companies. With extensive capacity and a nationwide network of agents, we are ready to handle your transportation demands. We understand our business is about relationships. We work hard to establish new and nurture existing relationships with our Customers, Agents and Independent Contractors.
The Evans Network of Companies is an Equal Opportunity Employer. Candidates who accept a conditional offer of employment will be required to complete a background check and employment verification, including the prior 7 years of employment history, consistent with applicable law.
#J-18808-Ljbffr