Patient Account Specialist
Ashtabula Regional Medical Center, Rock Creek, OH, United States
Responsible for verifying and updating patient insurance and registrations. Answer patients’ inquiries related to bills or other communication they have received from their visit. Greet customers in a pleasant manner and accept payments.
General Summary Responsible for verifying and updating patient insurance and registrations. Answer patients’ inquiries related to bills or other communication they have received from their visit. Greet customers in a pleasant manner and accept payments.
Required Licensure or Certification None required.
Required Length And Type Of Experience Minimum 1 year of billing or registration experience, preferably in a hospital setting.
Education, Knowledge, Skills And Abilities High school graduate or equivalent.
Possess computer system knowledge.
Knowledge of healthcare patient accounting and healthcare insurance coverage.
Previous customer service experience preferably in a hospital or medical setting.
Confidential and good communication skills, both verbal and written.
Proper use of standard office equipment.
Required Physical And Environmental Demands Ability to sit for extended periods of time. Manual dexterity to use a PC for extended periods of time.
Responsibilities Verify patient insurance and update the registrations.
Take payments and answer questions from patients who walk in to the office.
Identify problem accounts, investigate and correct errors to patient accounts.
Maintain an understanding of third‑party billing regulations.
Carry out job duties in full compliance with ARMC’s Corporate Compliance Program and Code of Conduct.
Perform other duties as assigned by management.
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General Summary Responsible for verifying and updating patient insurance and registrations. Answer patients’ inquiries related to bills or other communication they have received from their visit. Greet customers in a pleasant manner and accept payments.
Required Licensure or Certification None required.
Required Length And Type Of Experience Minimum 1 year of billing or registration experience, preferably in a hospital setting.
Education, Knowledge, Skills And Abilities High school graduate or equivalent.
Possess computer system knowledge.
Knowledge of healthcare patient accounting and healthcare insurance coverage.
Previous customer service experience preferably in a hospital or medical setting.
Confidential and good communication skills, both verbal and written.
Proper use of standard office equipment.
Required Physical And Environmental Demands Ability to sit for extended periods of time. Manual dexterity to use a PC for extended periods of time.
Responsibilities Verify patient insurance and update the registrations.
Take payments and answer questions from patients who walk in to the office.
Identify problem accounts, investigate and correct errors to patient accounts.
Maintain an understanding of third‑party billing regulations.
Carry out job duties in full compliance with ARMC’s Corporate Compliance Program and Code of Conduct.
Perform other duties as assigned by management.
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