Service Desk Agent
Artech, New York, NY, United States
Service Desk Agent
Duration: 8 months with possible extension
Location: Richmond, VA
Introduction: Join our dynamic team in Richmond, VA, where the charm of a historic city meets modern innovation. Enjoy a hybrid work environment that offers flexibility and a collaborative atmosphere. We are seeking dedicated professionals who are passionate about providing exceptional technical support and eager to grow their careers in a supportive and inclusive setting.
Day-to-Day Responsibilities: Help users complete provisioning and onboarding technology set-up Provide application support through remote access tools to resolve internal end-user issues Deliver top-notch customer-focused support Utilize ServiceNow as the ticketing tool to track and escalate tickets for end users Monitor and respond quickly and effectively to calls received by the Onboarding team Interact with end users via soft phone or chat modules to resolve primarily software issues Remotely access and support end-user machines to achieve first call resolution Maintain excellent written and verbal communication skills
Required Skills & Qualifications: Applicants must be able to work directly on W2 5 years of Technical Support experience High School Diploma, GED, equivalent certification or military experience At least 1 year of remote help desk support experience Mac Integration Basics Certificate or 1 year of equivalent Mac support experience Windows 10 Certificate or 1 year of equivalent Windows OS support experience At least 2 years of experience with remote or in-person help desk support for Virtual Machines, PCs, and Macs 1 year of experience with IT ticketing platforms (e.g., ServiceNow) Associates Degree in Computer Science, Information Systems, Engineering, equivalent certification or military experience ITIL Certification 2 years of remote help desk support experience 1 year of experience with Active Directory services integration 1 year of experience with Google suite applications 1 year of experience in MDM solution (Airwatch) ITIL certification or A+ certification Mac Integration Basics Certificate or 2 years of equivalent Mac support experience Windows 10 Certificate or 2 years of equivalent Windows OS support experience
Preferred Skills & Qualifications: Experience with diverse IT environments Additional certifications in IT support or related fields Proficiency in multiple operating systems and platforms
Introduction: Join our dynamic team in Richmond, VA, where the charm of a historic city meets modern innovation. Enjoy a hybrid work environment that offers flexibility and a collaborative atmosphere. We are seeking dedicated professionals who are passionate about providing exceptional technical support and eager to grow their careers in a supportive and inclusive setting.
Day-to-Day Responsibilities: Help users complete provisioning and onboarding technology set-up Provide application support through remote access tools to resolve internal end-user issues Deliver top-notch customer-focused support Utilize ServiceNow as the ticketing tool to track and escalate tickets for end users Monitor and respond quickly and effectively to calls received by the Onboarding team Interact with end users via soft phone or chat modules to resolve primarily software issues Remotely access and support end-user machines to achieve first call resolution Maintain excellent written and verbal communication skills
Required Skills & Qualifications: Applicants must be able to work directly on W2 5 years of Technical Support experience High School Diploma, GED, equivalent certification or military experience At least 1 year of remote help desk support experience Mac Integration Basics Certificate or 1 year of equivalent Mac support experience Windows 10 Certificate or 1 year of equivalent Windows OS support experience At least 2 years of experience with remote or in-person help desk support for Virtual Machines, PCs, and Macs 1 year of experience with IT ticketing platforms (e.g., ServiceNow) Associates Degree in Computer Science, Information Systems, Engineering, equivalent certification or military experience ITIL Certification 2 years of remote help desk support experience 1 year of experience with Active Directory services integration 1 year of experience with Google suite applications 1 year of experience in MDM solution (Airwatch) ITIL certification or A+ certification Mac Integration Basics Certificate or 2 years of equivalent Mac support experience Windows 10 Certificate or 2 years of equivalent Windows OS support experience
Preferred Skills & Qualifications: Experience with diverse IT environments Additional certifications in IT support or related fields Proficiency in multiple operating systems and platforms