Service Desk Specialist
Insight Global, Providence, RI, United States
Our client is going through a
Windows 11 upgrade initiative
and is seeking a Service Desk / Field Services resource to provide hands‑on desktop support and end‑user assistance. This role is customer‑facing and requires strong technical troubleshooting skills combined with excellent interpersonal communication. The ideal candidate is comfortable working directly with corporate users, resolving desktop and application issues, and supporting OS upgrades in an enterprise environment. Key Responsibilities
Provide
service desk and/or field support
to end users during a Windows 11 upgrade Troubleshoot desktop operating system issues and hardware‑related problems Support and resolve
client application compatibility issues
related to Windows 11 Assist users with post‑upgrade questions, configuration issues, and basic training Document issues, resolutions, and escalations according to support processes Work closely with technical teams to ensure a smooth and efficient upgrade experience Deliver a high level of customer service while interacting with corporate users Required Skills & Experience
Prior experience in a
Service Desk or Field Services
role Hands‑on experience supporting or deploying
Windows 11 Experience troubleshooting
client application compatibility
issues Excellent
interpersonal and communication skills Ability to work effectively with non‑technical users in a corporate environment Nice to Have
Experience supporting large‑scale OS upgrade or refresh initiatives Familiarity with ticketing systems and ITIL‑based support processes Ability to work independently in onsite or distributed environments Compensation: $25-$32/hour, depending on experience Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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Windows 11 upgrade initiative
and is seeking a Service Desk / Field Services resource to provide hands‑on desktop support and end‑user assistance. This role is customer‑facing and requires strong technical troubleshooting skills combined with excellent interpersonal communication. The ideal candidate is comfortable working directly with corporate users, resolving desktop and application issues, and supporting OS upgrades in an enterprise environment. Key Responsibilities
Provide
service desk and/or field support
to end users during a Windows 11 upgrade Troubleshoot desktop operating system issues and hardware‑related problems Support and resolve
client application compatibility issues
related to Windows 11 Assist users with post‑upgrade questions, configuration issues, and basic training Document issues, resolutions, and escalations according to support processes Work closely with technical teams to ensure a smooth and efficient upgrade experience Deliver a high level of customer service while interacting with corporate users Required Skills & Experience
Prior experience in a
Service Desk or Field Services
role Hands‑on experience supporting or deploying
Windows 11 Experience troubleshooting
client application compatibility
issues Excellent
interpersonal and communication skills Ability to work effectively with non‑technical users in a corporate environment Nice to Have
Experience supporting large‑scale OS upgrade or refresh initiatives Familiarity with ticketing systems and ITIL‑based support processes Ability to work independently in onsite or distributed environments Compensation: $25-$32/hour, depending on experience Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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