Service Desk Specialist
IT Accel, Inc., New York, NY, United States
Overview
Job Description: This role provides Level 1 and Level 2 technical support for global offices in a fast-paced environment, supporting end users and maintaining modern workplace technologies. Responsibilities
Assist with Moves, Adds, and Changes (MAC) Build, deploy, and maintain end-user devices Track, prioritize, document, and resolve incident tickets Manage and audit hardware and software inventory Provide technical guidance and training to end users Troubleshoot advanced technical issues Support and maintain O365, VDI, and mobile environments Maintain strong responsiveness, communication, and professionalism Required Skills
Windows 11 Enterprise and Microsoft Office 365 Active Directory administration (structure, policies, management) Network fundamentals (connections, components, protocols) Local and remote end-user support experience Intune Mobile Device Management Experience supporting laptops and desktop hardware Experience using AI tools such as Copilot, ChatGPT, or Claude for troubleshooting Preferred Skills
VOIP systems administration Enterprise video conferencing systems Patch management and software deployment Python or PowerShell scripting Knowledge of network and internet security Familiarity with ITIL processes and incident management Required Experience
Bachelor’s degree required 1-3 years of professional IT support experience Experience providing white-glove support in a fast-paced environment Strong troubleshooting skills and ability to work independently Participation in an on-call rotation is required
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Job Description: This role provides Level 1 and Level 2 technical support for global offices in a fast-paced environment, supporting end users and maintaining modern workplace technologies. Responsibilities
Assist with Moves, Adds, and Changes (MAC) Build, deploy, and maintain end-user devices Track, prioritize, document, and resolve incident tickets Manage and audit hardware and software inventory Provide technical guidance and training to end users Troubleshoot advanced technical issues Support and maintain O365, VDI, and mobile environments Maintain strong responsiveness, communication, and professionalism Required Skills
Windows 11 Enterprise and Microsoft Office 365 Active Directory administration (structure, policies, management) Network fundamentals (connections, components, protocols) Local and remote end-user support experience Intune Mobile Device Management Experience supporting laptops and desktop hardware Experience using AI tools such as Copilot, ChatGPT, or Claude for troubleshooting Preferred Skills
VOIP systems administration Enterprise video conferencing systems Patch management and software deployment Python or PowerShell scripting Knowledge of network and internet security Familiarity with ITIL processes and incident management Required Experience
Bachelor’s degree required 1-3 years of professional IT support experience Experience providing white-glove support in a fast-paced environment Strong troubleshooting skills and ability to work independently Participation in an on-call rotation is required
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