Help Desk Analyst
Perella Weinberg, New York, NY, United States
Perella Weinberg Partners is actively searching for a goal-oriented, outside of box thinker to join the Service Desk team in our New York City office. The role will provide first and second level support for our global offices. Perella Weinberg Partners is a face pace environment with plenty of opportunities to learn, touch and feel the latest technology.
Primary Responsibilities include
Assist in Move, Add and Changes Build, deploy and maintain end-user devices Track, prioritize, document and resolve end-user incident tickets Develop and document process and procedural enhancements Manage, maintain, and audit hardware and software inventory Maintain a high level of responsiveness, communication, and professionalism Evaluate and solve advanced technical issues Provide technical guidance and training to end-users Maintain and support a O365, VDI and mobile environment Knowledge of the following is required:
Windows 11 Enterprise operating system and Microsoft Office 365 Suite of applications Network fundamentals (connections, components, protocols) Active Directory (structure, policies, management) Experience with Local and Remote user assistance Intune Mobile Device Management Proficient with Laptops, and physical desktops Experience using AI tool to assist in end user problem analysis support. Including Copilot, ChatGPT and Claude.AI Knowledge of the following is a PLUS:
VOIP systems management Patch management and software deployment Python or PowerShell Scripting Understanding of Internet and network security ITIL Process flow and Incident management Bachelor’s degree required, Ideal candidate should have 1 to 3 years of professional experience Our team cares about your ability to solve problems in a sustainable way by working with people, not just technology. Must have experience supporting users in a fast pace environment with white glove service in person and over the phone. Ideal candidates will be quick learners with strong troubleshooting skills and the ability to work independently. Participation in an on-call rotation will be required. The annualized base salary for this position is $60,000 - $95,000. The annualized base salary range represents low and high ends of the base pay range for this position. The specific base salary an employee in this job classification receives depends on a number of factors, including but not limited to, geographic work location, prior employment history/experience, job-related knowledge, qualifications and skills, etc. Base pay is just one component of PWP’s total compensation package that may be available to employees. Depending on the position and other factors, other rewards may also include discretionary bonuses, Restricted Stock Units (RSUs), paid time off, and many other benefits, subject to applicable eligibility criteria and Firm policies.
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Assist in Move, Add and Changes Build, deploy and maintain end-user devices Track, prioritize, document and resolve end-user incident tickets Develop and document process and procedural enhancements Manage, maintain, and audit hardware and software inventory Maintain a high level of responsiveness, communication, and professionalism Evaluate and solve advanced technical issues Provide technical guidance and training to end-users Maintain and support a O365, VDI and mobile environment Knowledge of the following is required:
Windows 11 Enterprise operating system and Microsoft Office 365 Suite of applications Network fundamentals (connections, components, protocols) Active Directory (structure, policies, management) Experience with Local and Remote user assistance Intune Mobile Device Management Proficient with Laptops, and physical desktops Experience using AI tool to assist in end user problem analysis support. Including Copilot, ChatGPT and Claude.AI Knowledge of the following is a PLUS:
VOIP systems management Patch management and software deployment Python or PowerShell Scripting Understanding of Internet and network security ITIL Process flow and Incident management Bachelor’s degree required, Ideal candidate should have 1 to 3 years of professional experience Our team cares about your ability to solve problems in a sustainable way by working with people, not just technology. Must have experience supporting users in a fast pace environment with white glove service in person and over the phone. Ideal candidates will be quick learners with strong troubleshooting skills and the ability to work independently. Participation in an on-call rotation will be required. The annualized base salary for this position is $60,000 - $95,000. The annualized base salary range represents low and high ends of the base pay range for this position. The specific base salary an employee in this job classification receives depends on a number of factors, including but not limited to, geographic work location, prior employment history/experience, job-related knowledge, qualifications and skills, etc. Base pay is just one component of PWP’s total compensation package that may be available to employees. Depending on the position and other factors, other rewards may also include discretionary bonuses, Restricted Stock Units (RSUs), paid time off, and many other benefits, subject to applicable eligibility criteria and Firm policies.
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