Service Desk Analyst
KellyMitchell Group, Vernon Hills, IL, United States
Job Summary
Our client is seeking a Service Desk Analyst to join their team! This position is located in Vernon Hills, Illinois.
Duties
Respond to and resolve user incidents and requests via phone, email, chat, or ticketing system
Provide tier 1-2 support for Windows and MacOS environments
Assist with account setup, permissions, and basic O365 support
Troubleshoot hardware and software issues, escalating to higher-level teams as needed
Document incidents, troubleshooting steps, and resolutions in ServiceNow
Follow ITIL best practices for incident, request, and problem management
Support basic asset management functions, including logging and tracking equipment
Desired Skills/Experience
2+ years of experience in a Service Desk or IT Support role
Experience using ServiceNow or a similar ITSM ticketing tool
Working knowledge of Windows 10/11, MacOS, O365, and basic networking concepts
Strong customer service and communication skills
Ability to prioritize and manage multiple requests in a high-volume environment
Familiarity with CRM or HCM systems a plus
Employee-Owned Profit Sharing (ESOP)
401K offered
Pay Range The approximate pay range for this position is between
$26.00
and
$40.00 . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
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Duties
Respond to and resolve user incidents and requests via phone, email, chat, or ticketing system
Provide tier 1-2 support for Windows and MacOS environments
Assist with account setup, permissions, and basic O365 support
Troubleshoot hardware and software issues, escalating to higher-level teams as needed
Document incidents, troubleshooting steps, and resolutions in ServiceNow
Follow ITIL best practices for incident, request, and problem management
Support basic asset management functions, including logging and tracking equipment
Desired Skills/Experience
2+ years of experience in a Service Desk or IT Support role
Experience using ServiceNow or a similar ITSM ticketing tool
Working knowledge of Windows 10/11, MacOS, O365, and basic networking concepts
Strong customer service and communication skills
Ability to prioritize and manage multiple requests in a high-volume environment
Familiarity with CRM or HCM systems a plus
Employee-Owned Profit Sharing (ESOP)
401K offered
Pay Range The approximate pay range for this position is between
$26.00
and
$40.00 . Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
#J-18808-Ljbffr