Product Owner, Salesforce
Align Technology, Inc., Poland, NY, United States
Product Owner, Customer Success
Department:
Customer Support
Employment Type:
Full Time
Location:
EMEA-Poland
Description Align is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align, the makers of Invisalign ® is looking for a
Product Owner, Customer Success . This exciting new role would be part of a culture that is helping to improve lives every day through digital dentistry. The
Product Owner, Customer Success
should perform project completion using an internal customer perspective, typically from initiation through delivery. Coordinate cross-functional teams through meetings and progress measurement activity, which bring distinct, specific projects to completion both on time and within budget. This role will be part of Align Technology goal to deliver the next generation of clear aligners (Invisalign®) to our customers. We would love for you to join a fun and cutting-edge technology company that has helped create millions of smiles.
This is an on-site position located at our Wrocław office in the Psie Pole district.
Role expectations
Serve as Product Owner for CRM and CMS platforms, owning roadmap definition, backlog prioritization, requirement translation, and delivery governance across SFDC and Twilio.
Lead cross-functional discovery sessions to identify operational gaps, digitalization opportunities, AI enablement options, and automations that boost efficiency, accuracy, and customer experience.
Oversee the full JIRA lifecycle: epic/story creation, backlog refinement, sprint planning, SQA coordination, deployment management, and post-release monitoring.
Execute high-complexity troubleshooting, including telephony escalations, CRM/CMS failures, routing logic bugs, workflow errors, platform latency patterns, and integration failures.
Architect operational solutions (non-coding) by designing system flows, routing logic, CRM layouts, interaction models, and automation frameworks aligned with OPEX 2026 strategy.
Partner with IT architects and developers to validate technical feasibility, manage dependencies, evaluate risks, and ensure compliance with governance, GDPR, and data integrity standards.
Serve as the main advisor to CS leaders regarding digital capabilities, upcoming features, and platform optimization opportunities.
Own change-management structures: communication plans, readiness documentation, training to CS managers, and coordinated rollouts across EMEA.
Collaborate with BI, WFM, KM, L&D, Omnichannel, and SD&T to ensure cross-platform workflows are consistent and scalable.
Drive adoption, user experience improvements, and digital efficiency through continuous feedback loops with the business.
Mentor junior specialists, coaching them on requirement writing, operational analysis, and Agile discipline.
What we're looking for
Bachelor’s or Master’s degree in Information Systems, Computer Science, Engineering, Digital Product Management, or related discipline.
3–5 years of experience in CRM/CMS administration, business systems analysis, or product ownership, preferably in a multilingual, omnichannel support environment.
Salesforce certification is a must
Proven ability to function as a Product Owner for CRM/CMS platforms, driving backlog prioritization, sprint alignment, and feature delivery.
Demonstrated expertise in:
Salesforce configuration and data model fundamentals
Twilio Flex administration, routing, workflows, and digital channels
Case lifecycle optimization and automation design
Ability to lead end-to-end delivery: requirement gathering, feasibility assessment, grooming, UAT, deployment, and post-release evaluation.
Strong capability to coach others on writing stories, documenting business rules, and follow agile SDLC (Software Development Lifecycle).
Ability to identify and drive mid-complexity digital transformation initiatives, including:
Chatbot enhancements
Self-service enablement
Workflow automationFull omnichannel adoption
Experience managing cross-functional stakeholder groups across Operations, IT, OPEX, BI, and Training.
Excellent communication skills with the ability to simplify technical concepts for non-technical audiences and influence decision-making.
Additional Information Information regarding compensation policies and salary ranges for this position can be found in the
Compensation Policy
available under the
Corporate Disclaimers
section of our careers site: https://jobs.aligntech.com/corporate-disclaimers. We encourage all candidates to review this document before moving forward in the recruitment process.
Additionally, the position is eligible for an annual bonus.
The final offer is determined based on the scope of the role, level of responsibility, experience, education, completed training, and key competencies of the candidate.
Align Technology, in addition to statutory benefits, provides a comprehensive set of perks designed to support employee comfort and professional development.
Available benefits include, among others: private medical care through Luxmed, a Multisport card, private life insurance, a social fund, meal subsidies, and discounts on company products.
The annual bonus is awarded based on several criteria, including individual performance and company results. The range of additional benefits may vary depending on the position level, nature of work, and work location.
Zachęcamy do zapoznania się z naszą Procedurą Sygnalistów. Szczegółowe informacje znajdziesz, klikając w poniższy link: Align Technology (Poland).pdf
#J-18808-Ljbffr
Customer Support
Employment Type:
Full Time
Location:
EMEA-Poland
Description Align is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align, the makers of Invisalign ® is looking for a
Product Owner, Customer Success . This exciting new role would be part of a culture that is helping to improve lives every day through digital dentistry. The
Product Owner, Customer Success
should perform project completion using an internal customer perspective, typically from initiation through delivery. Coordinate cross-functional teams through meetings and progress measurement activity, which bring distinct, specific projects to completion both on time and within budget. This role will be part of Align Technology goal to deliver the next generation of clear aligners (Invisalign®) to our customers. We would love for you to join a fun and cutting-edge technology company that has helped create millions of smiles.
This is an on-site position located at our Wrocław office in the Psie Pole district.
Role expectations
Serve as Product Owner for CRM and CMS platforms, owning roadmap definition, backlog prioritization, requirement translation, and delivery governance across SFDC and Twilio.
Lead cross-functional discovery sessions to identify operational gaps, digitalization opportunities, AI enablement options, and automations that boost efficiency, accuracy, and customer experience.
Oversee the full JIRA lifecycle: epic/story creation, backlog refinement, sprint planning, SQA coordination, deployment management, and post-release monitoring.
Execute high-complexity troubleshooting, including telephony escalations, CRM/CMS failures, routing logic bugs, workflow errors, platform latency patterns, and integration failures.
Architect operational solutions (non-coding) by designing system flows, routing logic, CRM layouts, interaction models, and automation frameworks aligned with OPEX 2026 strategy.
Partner with IT architects and developers to validate technical feasibility, manage dependencies, evaluate risks, and ensure compliance with governance, GDPR, and data integrity standards.
Serve as the main advisor to CS leaders regarding digital capabilities, upcoming features, and platform optimization opportunities.
Own change-management structures: communication plans, readiness documentation, training to CS managers, and coordinated rollouts across EMEA.
Collaborate with BI, WFM, KM, L&D, Omnichannel, and SD&T to ensure cross-platform workflows are consistent and scalable.
Drive adoption, user experience improvements, and digital efficiency through continuous feedback loops with the business.
Mentor junior specialists, coaching them on requirement writing, operational analysis, and Agile discipline.
What we're looking for
Bachelor’s or Master’s degree in Information Systems, Computer Science, Engineering, Digital Product Management, or related discipline.
3–5 years of experience in CRM/CMS administration, business systems analysis, or product ownership, preferably in a multilingual, omnichannel support environment.
Salesforce certification is a must
Proven ability to function as a Product Owner for CRM/CMS platforms, driving backlog prioritization, sprint alignment, and feature delivery.
Demonstrated expertise in:
Salesforce configuration and data model fundamentals
Twilio Flex administration, routing, workflows, and digital channels
Case lifecycle optimization and automation design
Ability to lead end-to-end delivery: requirement gathering, feasibility assessment, grooming, UAT, deployment, and post-release evaluation.
Strong capability to coach others on writing stories, documenting business rules, and follow agile SDLC (Software Development Lifecycle).
Ability to identify and drive mid-complexity digital transformation initiatives, including:
Chatbot enhancements
Self-service enablement
Workflow automationFull omnichannel adoption
Experience managing cross-functional stakeholder groups across Operations, IT, OPEX, BI, and Training.
Excellent communication skills with the ability to simplify technical concepts for non-technical audiences and influence decision-making.
Additional Information Information regarding compensation policies and salary ranges for this position can be found in the
Compensation Policy
available under the
Corporate Disclaimers
section of our careers site: https://jobs.aligntech.com/corporate-disclaimers. We encourage all candidates to review this document before moving forward in the recruitment process.
Additionally, the position is eligible for an annual bonus.
The final offer is determined based on the scope of the role, level of responsibility, experience, education, completed training, and key competencies of the candidate.
Align Technology, in addition to statutory benefits, provides a comprehensive set of perks designed to support employee comfort and professional development.
Available benefits include, among others: private medical care through Luxmed, a Multisport card, private life insurance, a social fund, meal subsidies, and discounts on company products.
The annual bonus is awarded based on several criteria, including individual performance and company results. The range of additional benefits may vary depending on the position level, nature of work, and work location.
Zachęcamy do zapoznania się z naszą Procedurą Sygnalistów. Szczegółowe informacje znajdziesz, klikając w poniższy link: Align Technology (Poland).pdf
#J-18808-Ljbffr